Netherfield House Surgery

Polite and efficient from start to finish

The medical team, nursing staff, and reception personnel were all excellent. They demonstrated politeness and efficiency throughout.

Helpful staff who actually listen and care

I have been attending this practice for quite some time before relocating to a different one, and what a difference it has made. THIS PRACTICE IS WONDERFUL THE STAFF TRULY GO THE EXTRA MILE TO SUPPORT YOU! You don't fully appreciate how genuinely helpful, professional and compassionate they are until you experience somewhere that falls short in comparison. There are certainly other practices out there that simply don't provide the same level of care and assistance. Please don't underestimate what you have here because they really do make a difference. Thank you for all your support during my time as a patient here.

Turned away for being six minutes late

I received a call from reception informing me that a clinician needed to discuss some test results with me. An appointment was arranged for the following morning. I arrived a few minutes late, and unfortunately I was not seen. On previous visits to the practice, I have typically experienced waits of thirty minutes or more before being seen by a clinician. Given that this appointment had been scheduled by the practice itself and was described as urgent due to my test results, I found the situation frustrating.

Front desk staff made booking appointments easy

I had a wonderful experience at the surgery today. The clinician I saw was genuinely attentive and took time to understand my concerns, developing a clear course of action. They demonstrated patience and genuine care in addressing what I presented with. The reception team were equally pleasant and helpful, efficiently arranging the follow-up appointments I required.

Home visit doctor was friendly and reassuring

A healthcare professional attended my home visit and was absolutely excellent. They were extremely friendly and very professional, and their guidance regarding my health concern was extremely helpful and reassuring. Thank you. 10/10

Always easy to get an appointment

I have nothing but praise for this GP practice. There is consistently good availability when booking appointments. The care provided demonstrates complete understanding and support.

Seen quickly with helpful and friendly care

Attended an appointment where I was seen promptly. The healthcare professional I encountered was extremely supportive and approachable throughout the visit.

Helpful staff who really go the extra mile

I appreciate the support provided by the team at this practice. The staff members are consistently helpful and demonstrate a willingness to provide excellent care. This is a well-run facility.

Friendly staff made the appointment easy

The appointment was straightforward and pleasant, with friendly and welcoming healthcare professionals throughout.

Friendly reception staff made all the difference

Absolutely brilliant medical practice, the reception team and clinical staff have been amazing thank you

Reception team went the extra mile for me

The front desk team are excellent and consistently make an effort to support patients beyond their basic duties, while remaining mindful of their workload limits. The clinical staff members have all been friendly and willing to assist. I am genuinely puzzled by why this practice has such a low rating.

Long wait for wrong appointment type

Unsatisfactory experience at this practice. I experienced a lengthy wait of several weeks to see a medical professional, only to discover that my appointment had been scheduled with a nurse rather than a doctor. I was subsequently informed that the nurse was capable of providing equivalent care to a doctor.

Reception staff genuinely helpful with complex needs

My daughter has complex medical needs requiring both long term and urgent care. I find the reception staff to be extremely helpful in every way. The clinicians are excellent. I'd like to pay a special tribute to one particular clinician who recently recognised serious life threatening symptoms in my daughter and directed her urgently to the emergency department. The practice manager has also ensured that my daughter's electronic medical record highlights the significance of her health problems so that all staff both administrative and clinical can see at a glance what level of care she requires.

Receptionists go the extra mile for patients

The team at this practice demonstrate genuine helpfulness throughout. The reception staff in particular stand out for being approachable, welcoming and genuinely committed to supporting patients. Initially I wondered whether I was receiving particularly special attention given how excellent the service is. However, having needed to visit more frequently recently, I've been able to observe that this same standard of care is consistently extended to all patients. A recent example illustrates this well. While waiting to see a clinician, I witnessed another patient approach reception with a query about a medication they'd been prescribed, as the brand had changed and was causing them difficulty. Rather than asking the patient to return or endure a lengthy wait, the receptionist promptly arranged a new prescription and handed it directly to them, eliminating any further delay or hassle. This is truly an outstanding practice. The clinicians are particularly excellent and the nursing staff are absolutely outstanding as well.

Thorough appointments worth the wait

The clinician is highly experienced and consistently dedicates time to fully understanding patient concerns. Appointments occasionally run slightly behind schedule due to the thoroughness of the approach, though this is not problematic as the priority is ensuring comprehensive care rather than rushing through consultations.

Reception staff were genuinely helpful and caring

The staff at this practice are wonderful and consistently willing to assist. The reception team are particularly excellent, showing genuine care when enquiring about patients' needs while maintaining appropriate boundaries. Although there can be some wait times, this appears to be a reflection of the practice's popularity rather than any shortcoming. I'm grateful for the service provided so far.

Thorough consultation despite running late

Just had an appointment and despite a delay and a late consultation, I can't fault the clinician who saw me—a lovely, genuine person. They take the time to look into your problems. No wonder they're popular. Top marks from me.

Inconsistent care but felt truly listened to

I am giving a 3 star because I've had really negative, unhelpful experiences with 2 of the GPs and a locum at this practice. However, I saw a lovely clinician several weeks ago and another clinician today, both of whom I rate 5 stars. The surgery would benefit from staff being trained in compassion and listening skills and both of these clinicians demonstrated these qualities and I felt listened to. I've had dealings with the practice management team who also came across as caring and compassionate.

Reception staff made the whole experience smooth

I have no complaints about this practice. The reception team are friendly and provide excellent assistance. The clinical staff are outstanding, and the doctors are easy to speak with, comprehensive in their approach, and provide clear explanations.

Long wait with no communication or updates

Waiting significantly longer than the scheduled appointment time is frustrating, particularly for elderly patients. The lack of communication or acknowledgement during this extended wait was disappointing.