Netherfield House Surgery
Great! (42 reviews)
Great! (42 reviews)
Patient feedback reveals a mixed experience with significant variation in service quality across different areas. Appointment access remains a persistent challenge, with patients reporting lengthy waiting times for routine bookings, difficulty securing same-day emergency slots, and substantial delays in reaching the practice by phone. The phone system presents particular difficulties, with extended wait times and frequent disconnections during peak periods. Communication during waits is often lacking, and some patients experience rushed consultations that feel dismissive rather than attentive to their concerns.
In contrast, clinical and reception staff receive consistent praise for their courtesy, professionalism, and genuine helpfulness. Many patients highlight thorough consultations where clinicians take time to listen carefully and explain treatment options clearly. Reception teams are frequently described as approachable, welcoming, and willing to go beyond standard duties to support patients. Several reviews note that despite occasional delays, the quality of care justifies the wait, with staff demonstrating compassion and attentiveness to individual needs.
The practice appears to operate with notable inconsistency between individual clinicians, with some patients experiencing excellent care while others report dismissive interactions or lack of empathy. Accessibility issues, including physical access to the building and alternative appointment booking methods, have also been raised. Overall, while clinical and reception staff competence is widely acknowledged, systemic challenges around appointment availability, phone access, and communication during waits require attention to improve the patient experience.
Appointment
Reception
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Care
Respect
Seen on time
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Patient feedback reveals a mixed experience with significant variation in service quality across different areas. Appointment access remains a persistent challenge, with patients reporting lengthy waiting times for routine bookings, difficulty securing same-day emergency slots, and substantial delays in reaching the practice by phone. The phone system presents particular difficulties, with extended wait times and frequent disconnections during peak periods. Communication during waits is often lacking, and some patients experience rushed consultations that feel dismissive rather than attentive to their concerns.
In contrast, clinical and reception staff receive consistent praise for their courtesy, professionalism, and genuine helpfulness. Many patients highlight thorough consultations where clinicians take time to listen carefully and explain treatment options clearly. Reception teams are frequently described as approachable, welcoming, and willing to go beyond standard duties to support patients. Several reviews note that despite occasional delays, the quality of care justifies the wait, with staff demonstrating compassion and attentiveness to individual needs.
The practice appears to operate with notable inconsistency between individual clinicians, with some patients experiencing excellent care while others report dismissive interactions or lack of empathy. Accessibility issues, including physical access to the building and alternative appointment booking methods, have also been raised. Overall, while clinical and reception staff competence is widely acknowledged, systemic challenges around appointment availability, phone access, and communication during waits require attention to improve the patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Georgia S.
7 years ago
Great!
Friendly staff but check you see the right one
The team members are approachable and welcoming. It is important to ensure you are seen by the appropriate clinician, as seeing the wrong one may result in information you feel is inaccurate. However, the majority of staff are quite supportive and useful.
Jamie S.
8 years ago
Bad!
Long waits but planning ahead helps
As long as you book well in advance, you should be able to secure an appointment without difficulty, provided you are willing to wait considerably longer than expected to be seen. Following a series of referrals between different healthcare facilities and back again, I am relieved to be relocating and transferring to a different practice.