Neville Road Surgery

Terrible customer service from unprofessional staff

The front desk staff, particularly the younger employees, demonstrate poor customer service skills and an unwelcoming demeanor.

Compassionate doctor provides top-notch medical care

Outstanding care from this physician - truly top-tier. The doctor called back precisely as scheduled, conducted a thorough examination, and demonstrated exceptional patient treatment. Deeply appreciative of his professionalism and compassionate approach.

Friendly staff make scheduling a breeze here

Whenever I've reached out, I've consistently managed to secure appointments for both myself and my children. The front desk staff have been incredibly supportive and responsive to all my questions. A special thanks to Fareena for assisting me in fast-tracking my child's referral. I would absolutely endorse this service.

Fantastic doctor and caring staff at neville road

Neville Road medical practice is exceptional, consistently providing convenient scheduling for physician consultations. Dr. Fareena, in particular, stands out for her compassionate and supportive approach to patient care.

Amazing care from a top-notch medical team

I consistently receive exceptional care at Neville Surgery. The entire team demonstrates remarkable professionalism, warmth, and a genuine commitment to patient support. Every member of staff, from doctors to nurses and receptionists, actively listens and delivers comprehensive medical attention that makes me feel genuinely important. Their appointment scheduling is seamless, and the treatment I've encountered has been consistently top-notch. I am truly grateful for their unwavering dedication and wholeheartedly endorse this practice for anyone seeking outstanding healthcare services!

Exceptional doctor with compassion and unparalleled medical expertise

I've personally been acquainted with Dr. Mahmood Sajed since 2009, and throughout this time, he has delivered outstanding medical treatment. His unwavering commitment, professional demeanor, and sincere compassion for patients truly distinguish him. He conducts comprehensive examinations, consistently takes ample time to hear patients out, and guarantees the most effective treatment possible. Dr. Sajed has never disappointed me, invariably extending himself to deliver the most exceptional level of care. His profound medical knowledge and empathetic approach make him an extraordinary physician. I wholeheartedly endorse him and Neville Road Surgery to anyone in search of superior healthcare.

Exceptional doctor with warm smile and expertise

THE MOST OUTSTANDING PHYSICIAN ONE COULD HOPE FOR INCREDIBLY SKILLED AND SUPPORTIVE straight to the point with a warm smile 😃

Worst medical experience ever with incompetent doctors

If possible, I'd give zero stars! This surgery gets progressively worse with each visit. The medical staff demonstrate a complete lack of expertise, compassion, and professional conduct. Throughout my numerous visits over the past eight months - both for myself and my six-month-old infant - they've proven utterly incompetent. They appear confused, ignore patient concerns, and resort to googling potential treatments. Their ability to provide care is so poor that they can barely manage adult patients, let alone children. I'm deeply distressed and genuinely worried about my baby's health. I'm baffled by Dr. Mehmood's positive reputation, as he seems entirely clueless. During one consultation, he claimed to be unfamiliar with oral thrush infection and initially refused treatment for my child - which is absolutely unacceptable. He even prescribed medication without a proper in-person examination, simply accepting my description over the telephone. It's no surprise that patients continue to experience deteriorating health under such substandard medical care.

Exceptional care from a stellar medical team

Exceptional medical professionals, truly top-notch. I'll deeply regret Dr. Ramsbottom's upcoming retirement, as he's been an incredible surgeon and care provider.

Exceptional healthcare experience at local medical center

Exceptional medical professionals and front desk team at this Luton healthcare facility - truly outstanding service and care!

Worst blood test experience ever with careless nurse

Visited the clinic for routine bloodwork, and an elderly Asian woman posing as a healthcare professional brutally botched my blood draw by incompetently inserting the needle, causing significant discomfort. The minimal blood she managed to collect was carelessly thrown away. The attending physician seemed competent, though.

Terrible receptionists ruin an otherwise good practice

The physician is competent, but the front desk staff, particularly Pauline, are absolutely dreadful and incredibly unprofessional. I'm baffled how she maintains her position. I seriously doubt any of their employees possess even the most basic professional credentials.

Terrible gp practice with shockingly incompetent receptionists

2024 update: I've experienced an incredibly exasperating interaction with the receptionists at this medical practice. Their level of ineptitude is truly remarkable. Not only do they demonstrate poor communication abilities, but they also appear to have minimal comprehension of their own operational protocols. The most critical problem I've encountered is their consistent inability to process prescription requests accurately and promptly. Multiple times, I've received incorrect medication, and when attempting to address these errors, the receptionists remain unhelpful and dismissive. Such carelessness is not merely inconvenient; it's potentially life-threatening. Appointment management is consistently chaotic, with staff frequently providing contradictory information about services and availability. Their indifferent demeanor and lack of compassion are particularly concerning, especially when handling sensitive medical matters. I emphatically recommend that management implement comprehensive training and enhanced supervision for their reception team. Patients deserve treatment characterized by respect, professionalism, and competence - qualities currently absent from this practice. 2023: Unprofessional, consistently omitting medicines from REPEAT prescriptions, perpetually delayed in signing. I've never successfully obtained a prescription without encountering complications or missing items. Receptionists routinely accuse patients of not submitting repeat prescriptions punctually, demonstrating complete ignorance of their responsibilities! Forcing patients to pursue them for over a week when medication is about to expire. I left the prescription with a receptionist for signing, who carelessly left it visible on the desk, completely disregarding GDPR regulations! I was compelled to wait an hour in the surgery for the GP to sign an electronic prescription. The incompetent receptionists failed to even forward the prescription correctly. Instead, they left it exposed for anyone entering the clinic to see. Surgery operates without a physician present... clearly exceptional patient care... incompetent receptionists who cannot execute the most basic task of message transmission!

Endless wait destroyed my entire surgery experience

This surgical experience was absolutely dreadful. I fail to comprehend the point of scheduling an appointment when patients are forced to endure endless waiting times. Despite arriving punctually at 10:55 a.m. for my 11 a.m. appointment and being instructed to arrive five minutes early, I was left sitting around for an excruciating hour and a half before finally being called at 12:30 p.m. If negative ratings were possible, I would absolutely use them.

Terrible service and unhelpful medical practice staff

The reception team abruptly terminated my first telephone inquiry. Upon redialing and enduring another wait in the queue, the call was met with a perfunctory request for personal details, a curt "take care," and an immediate disconnection. The front desk personnel at this facility demonstrate a clear lack of professional competence and basic customer service skills.

Terrible service and unprofessional medical staff nightmare

The service was absolutely terrible. The staff are incredibly incompetent, seemingly more interested in coffee breaks than attending to patients. They completely ignored people at the front desk, which is disgraceful. They lied during our phone conversations and failed to book my appointment despite me calling three times to schedule a visit for my baby. No doctors were available, making the entire experience frustrating and unprofessional. The office was a mess, with buckets of coffee everywhere, giving the impression they care more about drinking coffee than providing medical care. The bathroom was barely clean, adding to the overall shameful environment. Their service is so poor they don't even deserve a single star. I'm planning to record all future phone calls to document their incompetence. Absolutely unacceptable medical practice!

Speedy service and friendly staff at neville road

The medical facility on Neville Road is exceptional. The front desk personnel are courteous and supportive Dr Mehmood is outstanding. I called the clinic at 8:30am - got connected by 8:40am and received a call back from Dr Mehmood at 9:30am. Prescription was immediately transmitted to the pharmacy for pickup - mission accomplished! I feel incredibly fortunate to be a patient at this healthcare practice

Amazing healthcare with compassionate and efficient staff

Fantastic! My recent interactions with this medical practice have been nothing short of perfect! Switching to this surgery was a brilliant decision. The reception staff demonstrate genuine compassion, attentiveness, and professionalism. Their approach is wonderfully welcoming, and I'm truly grateful! The physician was exceptional and promptly followed up, calling me just two days after my appointment with my results! Incredible!

Compassionate care that truly transformed my health journey

I'm truly delighted that I made the change from what was undoubtedly the most subpar option to this excellent alternative. The front desk staff are incredibly supportive, and the physician demonstrates genuine concern - he promptly ordered a blood test and provided a diagnosis in just a few weeks. What's more, he took the initiative to follow up with a phone call to check on my condition a week later, completely unprompted, which I found deeply touching.

Compassionate care for my elderly mother

Neville Road Surgery consistently demonstrates exceptional support whenever I've had worries about my aging mother, who receives care at their clinic. The entire team, from front desk staff to medical professionals, displays remarkable professionalism and always ensure they accommodate her needs attentively. I am truly grateful for their compassionate approach.