Neville Road Surgery

Terrible customer service that wastes your time

Absolute nightmare from start to finish. Began attempting to join their queue at 8 in the morning, following their automated system's instructions to press number 1 for queue placement. Despite expecting a callback, no contact came through until 10 am. When I initiated a follow-up call to maintain my position, I discovered I was still eighth in line. The entire process is utterly absurd - one can only imagine how unhelpful they'd be if genuine advice were needed, as they clearly don't offer proper appointments.

Terrible service wasted my entire morning

Phoned at 8:30 in the morning. Spent 60 minutes on hold, only to be informed all slots are taken. Absolutely absurd. No urgent care option available. No scheduling possibilities. What's the point of the clinic being operational?

Amazing service from a true customer hero

I'm incredibly grateful to Reehana, who is truly an absolute angel. The entire team has been so wonderfully supportive, and I just wanted to express my sincere appreciation for their amazing help.

Amazing service from a caring medical team

Incredible how negative the previous feedback seemed - this is unquestionably the top medical practice in Luton. Dr Mahmood has consistently demonstrated exceptional care for every member of my family, from grandparents to kids! The doctor is both incredibly informed and genuinely empathetic. And let me tell you about Pauline - she's an absolute gem who goes above and beyond to assist patients. If all front desk staff approached their job with her level of dedication, workplace operations would be so much smoother!

Terrible service and zero customer care

Impossible to schedule ahead of time. You're forced to ring up precisely at 8:30 AM and endure an enormous waiting line. After all that, they simply inform you that nothing is accessible and dismissively wish you "good luck" - absolutely frustrating.

Terrible doctor avoiding patients during post-covid era

Covid has been over for a while, yet this physician remains reluctant to see patients! There are consistently zero appointment slots open. It seems deliberate that he's avoiding meeting with people who need medical care.

Disappointing service from new staff at clinic

A relative previously recommended this practice, but their satisfaction has drastically declined due to the unprofessional new receptionist and the recent arrival of Dr. Saj Mehmood. In contrast, Dr. Rikaby was exceptional. I sincerely hope management will consider replacing both the current doctor and receptionist to restore the quality of care.

Worst medical practice ever avoid at all costs

Dr Saj Mehmood's management has completely decimated this practice's reputation, dropping from an excellent rating to rock bottom. The front desk staff are discourteous and unhelpful, particularly the young Pakistani woman and Pauline. Appointment availability is severely limited with frequent half-day closures, and accessing a doctor seems impossible. Their communication is non-existent, with no functioning telephone service. It's baffling how they've been labeled the top surgery in Luton when they should arguably be considered the worst medical facility in the area and definitely warrant a comprehensive negative review.

Compassionate care makes all the difference for seniors

The medical practice is exceptionally professional. They have been incredible for my aging mother. They truly listen and, more crucially, demonstrate genuine compassion. The receptionist is delightful and the entire staff is outstanding. Dr Mehmood is incredibly attentive towards my mum, making her feel completely secure. This is undoubtedly one of the finest medical facilities in Luton. We are deeply grateful for all they have done.

Disappointing telemedicine experience with minimal effort

I just had a telephone consultation where they requested photos of my medical issue 😵 and subsequently prescribed antibiotics. What's the difficulty with scheduling face-to-face appointments? "Covid" was the excuse during winter to maintain distance, but what's preventing in-person meetings now? Is it the sunshine and warm temperatures?

Worst customer service ever at this place

Incredibly discourteous front desk staff, (not referring to Pauline) completely unacceptable!

Best doctor ever at amazing local surgery

I recently switched to this surgical practice and couldn't be happier with my decision. Dr. Mehmood is absolutely fantastic and consistently prioritizes patient care. Without a second of hesitation, I can confidently say this is the top surgical facility in Luton.

Amazing doctor and staff at neville road surgery

Dr. Mahmood is undoubtedly the most skilled physician I've encountered in Luton. He consistently demonstrates genuine care for his patients, which is why I'm thrilled I transferred from Sundon medical to Neville Road surgery. Unlike my previous practice, I now receive prompt face-to-face consultations without hassle. The entire staff, including the incredibly friendly receptionist, has made my healthcare experience exceptional. I feel incredibly fortunate to have found such a compassionate medical team.

Thorough doctor with exceptional patient care

Dr. Mahmood provides thorough and exceptional medical care, conducting a comprehensive examination with great precision and attention to detail.

Amazing healthcare with compassionate staff

I can confidently say this medical practice in Luton is absolutely top-notch. Dr Mahmood demonstrates remarkable compassion, carefully listening and making extraordinary efforts to diagnose and address all health concerns. The reception staff are incredibly kind and consistently work hard to secure appointments as quickly as possible. Nurse Ann is fantastic and frequently accommodates last-minute consultations. My entire family has been receiving care here for an extended period, and we remain thoroughly satisfied with the service. Heartfelt appreciation to the entire Neville Road team!!!!!!!!

Fantastic medical care at last with dr mehmood

I switched from the Woodland Avenue medical practice (which was absolutely terrible) and I'm so relieved I made the change! This surgery is the epitome of what a healthcare provider should be. The front desk staff are courteous and actually pick up the phone when it rings! Dr Mehmood is compassionate, truly concerned about patients, and highly skilled in his profession.

Exceptional medical care with compassionate staff

This medical practice truly stands out for its exceptional customer service, with Isha at the front desk consistently demonstrating remarkable kindness and going the extra mile to assist patients. Doctors Mehmood and Kiyani display consummate professionalism and expertise in their medical approach. I am deeply appreciative of the compassionate care provided to my wife.

Compassionate care from a dedicated medical team

My healthcare provider is exceptional. Dr. Mahmood is an incredibly compassionate professional who consistently takes the time to attentively listen and provide comprehensive explanations during both telephone and in-person consultations. The reception staff are warm and supportive. When I've encountered medical challenges, my general practitioner has been instrumental in securing the necessary assistance. The medical facility is immaculately maintained and situated in a highly accessible location.

Exceptional medical care with friendly staff in luton

Top-notch medical practice in Luton! Incredibly supportive staff, excellent physicians, and the front desk personnel is genuinely wonderful - she's consistently gone above and beyond to assist me throughout my decade-long experience here. I wholeheartedly endorse this surgery center.

Heartless doctor abandoned me after stillbirth

After experiencing the devastating loss of a stillborn, I sought support from my doctor who initially provided a brief sick leave. However, he abruptly refused to extend my medical leave, showing zero empathy or compassion during my most vulnerable moment. Forced into a difficult situation, I was compelled to seek alternative medical certification through online services, incurring substantial expenses each time. The callous treatment I received raises serious concerns about the quality of patient care. If I was handled so callously during such a profoundly traumatic period, one can only imagine how other patients might be treated. The emotional and financial burden of losing a child, being unable to work, and then facing such heartless medical treatment is truly overwhelming. This experience fundamentally challenges the core principles of medical practice. Healthcare professionals are supposed to embody compassion, understanding, and support, especially during life's most challenging moments. Instead, this doctor demonstrated a complete lack of human dignity and professional empathy. The incident reveals a disturbing hierarchy of perceived patient importance within this medical practice. It's profoundly disheartening that someone entrusted with healing could display such profound indifference. This doctor should be deeply ashamed of his conduct, as it fundamentally betrays the noble intentions behind choosing a medical career.