New Court Surgery

Terrible customer service from unhelpful admin staff

The administrative personnel proved utterly ineffective and significantly heightened my anxiety. I had a medical report completed by the doctor two weeks prior, and instead of assisting me, the staff preferred to argue on the phone and insisted I wait until the doctor returned from holiday, rather than retrieving the document from his office (which they eventually did after numerous calls and considerable frustration). Maxine demonstrated an extremely abrasive demeanor and actually mocked me when I sought compensation for the report's delayed processing, which was clearly an administrative error and not the doctor's fault. It was unclear why I was directed to her, given she handles invoices. I strongly recommend removing her from customer-facing roles, as her interpersonal skills are remarkably poor.

Consistently amazing service for eight wonderful years

Throughout my eight-year relationship with this establishment, I have consistently experienced nothing but top-tier customer service.

Lifesavers at the doctor's office today

I cannot express enough gratitude to this fantastic medical office for swiftly processing my prescription on such quick turnaround. Your team's helpfulness means the world to me, and I truly appreciate everything you've done!

Unhelpful and dismissive medical staff experience

The front desk staff at this medical facility lack the necessary interpersonal skills to treat patients with basic courtesy. During symptom screening, they consistently demonstrate an unprofessional and dismissive attitude that makes patients feel unwelcome and disregarded.

Painful journey through ineffective medical negligence

Since my knee cartilage tear 4 months ago, I've undergone an x-ray that failed to detect meniscus damage, and received physiotherapy advice with exercises that would potentially worsen my condition. Frustratingly, the precise nature of my injury remains unconfirmed due to medical professionals' resistance to conducting an MRI scan. As a 70-year-old living with Parkinson's Disease for two decades, I am experiencing intense pain that severely limits my mobility. Driven by desperation, I've concluded that seeking surgical intervention abroad is my best option to regain physical functionality. Furthermore, I am planning to relocate specifically to avoid continued interaction with this substandard medical facility and the inadequate Worcestershire NHS healthcare system.

Frustrating healthcare with poor communication and service

The same-day scheduling approach is fundamentally broken. It appears the front desk staff are primarily focused on screening patient concerns. Getting an in-person consultation seems virtually impossible here. I experienced a troubling incident where an administrative employee altered my medical documentation, falsely marking me as a no-show for an appointment. In reality, this staff member had directed me to an incorrect waiting area. Their overall performance leaves significant room for improvement.

Life-changing procedure with amazing results

Top-Notch Surgical Procedure Dr. Thompson performed an absolutely flawless operation. From the initial consultation through the entire surgical process, everything was handled with incredible precision and professionalism. The entire medical team was attentive, caring, and highly skilled. My recovery has been smooth, and the results are exactly what I hoped for. I couldn't be more satisfied with the entire experience. Dr. Thompson's expertise and compassionate approach made what could have been a stressful situation feel comfortable and reassuring. I would highly recommend this surgeon to anyone needing similar medical intervention.

Compassionate and professional medical experience

Outstanding service

Nhs service fails patient with bureaucratic nonsense

I was raised with the belief that medical consultations are only necessary when feeling unwell, requiring a physical examination and discussion with a doctor. This morning, I traveled to the clinic feeling ill, hoping to secure an appointment. Instead, I discovered they were closed to walk-in patients. Calling precisely at 8 am while standing outside, I was informed a doctor would return my call. I've now missed work for the third consecutive day. We're living in an era of complete administrative madness. Traditionally, obtaining a doctor's appointment meant simply phoning or visiting the surgery. That system provided clear, upfront information about scheduling and work commitments. Now, I must be at work far away when the clinic opens. I either skip work, only to be told by receptionists no appointments are available, or call back tomorrow. Alternatively, I go to work, call at 8 am, and they ask if I can come in within hours - which is impossible while working and feeling terrible. A previously functional system has devolved into complete chaos. Why have face-to-face consultations been suspended? Sports events continue maskless, yet I can't sit with a doctor for a professional examination. I've taken daily Covid tests for work, all negative. This is a completely useless, disorganized non-service. I'm certainly not a supporter of the NHS. In 54 years, the service has been, at best, mediocre. Before critics respond, let me share examples of bureaucratic incompetence and poor care. My sister-in-law, a 45-year veteran district nurse in South Birmingham, witnessed appalling organizational inefficiencies at the old QE hospital. Nurses inexplicably travel between districts, not returning home locally after completing calls. Another instance: my friend's pregnant wife was dismissed by a reluctant GP, who claimed nothing was wrong. Two hours later, an ambulance was called, and she lost the baby. The midwife stated earlier intervention could have saved the child. My late mother's facial infection was ignored by two GPs. When my father finally got her to hospital, the doctor said another 24 hours would have been fatal - she had septicemia. This is alongside the numerous past instances of substandard care and unhelpful reception staff.

Exceptional care and compassionate medical team

Top-notch surgical procedure. Incredibly welcoming and competent staff, from the general practitioner to the front desk personnel.

Skilled surgeons transformed my health with care

Outstanding medical procedure, incredibly skilled and consistently supportive staff - truly grateful for their care!

Compassionate support during a challenging journey

Everyone was incredibly supportive and well-informed during this challenging and unpredictable period. I truly appreciate your assistance and compassion.

Fantastic medical care at new court surgery

My experience with this medical practice has been nothing short of exceptional. The front desk team consistently demonstrates warmth, professionalism, and genuine respect. The physicians are equally impressive, taking ample time to address concerns, provide thorough explanations, and create a genuinely calming environment. I had a scheduled phone consultation yesterday, and Dr. Seldon promptly saw me later that morning, offering compassionate care and achieving a positive result. Switching healthcare providers after being with the same practice for years can be nerve-wracking, but I'm relieved and delighted to have found New Court Surgery 😁

Smooth and professional healthcare experience today

The front desk staff greeted me warmly during my medical appointment. I was ushered in to see the physician quickly, and he demonstrated impressive expertise throughout our consultation.

Efficient and professional medical center for all needs

Contemporary medical facility encompassing two distinct practices, offering multiple clinical services. Consistently high-traffic environment.

Friendly service matters more than efficiency

I acknowledge her professional capabilities, but could the current receptionist at the medical clinic today possibly adopt a more hospitable and approachable demeanor when interacting with patients? Such a small adjustment would make a significant difference in the patient experience.

Amazing product that truly delivers

Absolutely fantastic, top-notch performance. Could not have asked for anything better - truly exceptional quality.