New Court Surgery

Fantastic product exceeds all my expectations

Absolutely top-notch, a perfect score!

Terrible customer service ruined my entire experience

Incredibly discourteous individual during our telephone conversation.

Frustrating healthcare service with dangerous patient risks

Unfortunately, the service quality has significantly declined since the COVID-19 pandemic. It was actually more functional during lockdown! Scheduling an appointment is now impossible. They've eliminated nurse appointment bookings, restricting patients to same-day, 8am slots. Absolutely ridiculous. What about individuals working night shifts or irregular hours? My medication remains unauthorized despite submitting a request a week ago through their typically reliable online system. They've also failed to arrange the correct blood tests for my annual health check. Now they're hassling me about appointments that are already completed or scheduled. Receptionists are decidedly not medical professionals, merely administrative gatekeepers. I'm furious. This stress is dangerously elevating my already high blood pressure, which is already at stroke risk. The inadequate management of my diabetes resulted in a summer A&E admission. I was hospitalized for nearly two weeks and came perilously close to losing my life.

Frustrating healthcare system fails patients during pandemic

Ever since COVID-19 hit, just like numerous others have pointed out, trying to reach them is completely futile. They send text messages emphasizing the critical nature of children's medical visits, and I've received correspondence about cervical screenings and mid-life health assessments, yet we're restricted to last-minute emergency appointments only - AND THAT'S ASSUMING YOU'RE FORTUNATE ENOUGH TO GET ONE. The whole situation is utterly baffling to me. 😕

Exceptional care from a compassionate medical team

From my initial consultation, I was promptly seen by Dr. Marshall and Nurse Practitioner Charlie Bartle in a remarkably short timeframe. I cannot emphasize enough how exceptional their care and treatment were. I am deeply grateful for their outstanding professionalism and compassionate approach.

Terrible service and misleading covid mask policy

The front desk staff seem poorly prepared and misinformed. I was informed I couldn't be seen without a mask, which is actually not legally enforceable. Their scheduling is frustratingly slow, with appointments typically requiring a two-week wait. If you have any time-sensitive medical concerns, their approach might be problematic...

Terrible healthcare experience with unhelpful reception staff

Extremely poor customer service. Scheduling an urgent consultation is completely unfeasible. The initial assessment is conducted by a junior administrative staff member at the front desk.

Terrible medical service at new court surgery

Scheduling a doctor's appointment seems impossible. Coming from my past residences in Swindon and Oxfordshire, I've never encountered such difficulties with medical practices until relocating to RWB and registering with New Court. Currently, GWH Urgent Care is completely swamped, and it's the sole recourse when your GP is New Court. Being registered with them feels pointless since they offer absolutely no meaningful assistance. It's essentially throwing taxpayer funds down the drain.

Worst medical service ever experienced in my life

The surgical experience was abysmal, rendering the service practically non-existent due to their complete failure to deliver any meaningful healthcare nowadays. It's no surprise that Accident & Emergency departments in local hospitals are completely swamped. Patients are left with absolutely no viable options for receiving care. The receptionists are incredibly dismissive and uninformed, consistently directing patients to compete with everyone else by calling at 8am the next morning to secure an appointment, even for something as straightforward as retrieving test results. Predictably, these limited appointment slots are invariably filled within the first five minutes of booking. Despite a recent substantial increase in National Insurance contributions, which was supposedly meant to restore the NHS to stability after the pandemic, the whereabouts of this additional funding remains a mystery.

Compassionate care through challenging pandemic times

Throughout the challenging circumstances we've encountered, the Administrative and healthcare professionals have consistently demonstrated exceptional dedication, providing prompt and comprehensive assistance.

Terrible service that left me feeling abandoned

Utterly appalling experience. Zero consideration shown. Forced to endure waiting outdoors, which was inhumane and harsh.

Frustrating phone system wastes patients time

Everyone recognizes the strain on the National Health Service. However, this cannot justify substandard service when a straightforward solution exists. Currently, patients must phone at 8am (with no chance of connection) and will encounter a busy signal, forcing repeated redialing. This transforms obtaining an appointment into a completely random chance event. The order of calling becomes irrelevant, as someone starting later might inexplicably connect before earlier callers. Significant time is squandered attempting to reach the surgery. This practice incurs financial costs (especially for landline users), with most telecommunications providers charging for initial connection and call duration. Even reaching an engaged tone constitutes a chargeable connection. Implementing a call queuing system is simple and inexpensive... Callers would understand their precise position in line (which typically increases customer satisfaction) Anticipated wait times would be communicated (potentially encouraging non-urgent patients to abandon) The current unpredictable connection method would be replaced with a fairer approach We contribute substantial portions of our income to healthcare funding, and as such, we are customers. This represents an uncomplicated improvement - please give it serious consideration.

Exceptional medical care through challenging times

Throughout my 11-year journey with Newcourt Surgery, I've consistently experienced top-tier care and assistance, with their commitment to patient support remaining unwavering, even amid the challenges of the pandemic.

Negligent doctor put my child's health at risk

My toddler, just shy of three years old, suffered from a chest infection and was examined by a physician who neglected to thoroughly assess his condition and sent him away without any medical intervention! On the evening of October 13th, he experienced a febrile seizure, with all symptoms documented at Swindon hospital, where he was finally prescribed antibiotics for a bacterial infection! This entire situation could have been avoided if the general practitioner had been more attentive and proactive.

Frustrating healthcare experience with endless waiting times

Navigating their convoluted phone system was a nightmare, and after enduring a month-long wait for an appointment, I somehow managed to miss their brief call. The result? I'm forced to reschedule, which means another month of waiting. If someone had a critical medical condition, they'd be in serious trouble with this inefficient process.

Worst medical service ever terrible customer experience

Absolutely worthless service. Constantly struggling to schedule an appointment, and when you finally try, they're never available. They consistently reschedule and delay, leaving you hanging. Their attitude makes it crystal clear they couldn't care less about assisting you.

Worst medical practice ever avoid at all costs

Absolutely dreadful medical staff. It's impossible to reach them by phone, and when you finally connect with the clinic, they're completely unhelpful. Their appointment system is ridiculous, offering just a single time slot that makes no sense whatsoever.

Frustrating healthcare experience with appointment system

Decent service overall, but the appointment system is frustrating. If you can't secure a same-day slot, they direct you to call 111, which then arranges an appointment at the original practice—a process that seems unnecessarily convoluted and inefficient.

Frustrating booking system ruins great medical practice

I attempted to schedule an appointment at 9:01 AM, only to be informed that all slots for the day were already filled. This scenario is frustratingly familiar, which is particularly disappointing since both my wife and I have exceptional physicians. Their practice appears to be structured in a way that creates significant barriers to accessing care. The reception staff consistently redirect patients, essentially telling them to try again later. What's the purpose of maintaining a medical practice if every single phone call results in being told to call back? The inevitable outcome seems to be perpetually failing to see a doctor!

Loyal patient praises exceptional healthcare service

I've been a patient here for over two and a half decades, and I've never encountered any issues. The staff is incredibly supportive and genuinely caring towards their patients. While the doctors might occasionally run behind schedule, it's understandable given how many people they're responsible for treating and ensuring proper care.