New Court Surgery
Poor! (71 reviews)
Poor! (71 reviews)
Feedback reveals a stark divide in patient experience, with clinical care consistently praised but appointment access presenting severe challenges. Patients report exceptional surgical procedures, compassionate medical professionals, and supportive healthcare teams. However, booking systems create substantial barriers, with patients describing impossible phone access, extended waiting periods, and limited appointment availability. The phone system generates particular frustration, with callers unable to connect during designated booking times, forcing repeated attempts across multiple days. Reception staff interactions are mixed, with some patients noting courteous and helpful service whilst others report dismissive and unprofessional conduct.
Appointment availability emerges as the dominant concern, with patients unable to secure consultations beyond same-day slots and facing weeks-long delays for non-urgent care. Communication gaps compound these issues, including cancelled appointments with minimal notice and unclear information about availability. Patients express particular frustration with the contrast between the quality of clinical care once accessed and the difficulty in obtaining that care, describing the booking experience as chaotic and inequitable.
Whilst some patients report smooth recent experiences and appreciation for staff efforts within constraints, the overall pattern indicates systemic access problems that undermine confidence in the service despite recognition of clinical competence and professional dedication.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reveals a stark divide in patient experience, with clinical care consistently praised but appointment access presenting severe challenges. Patients report exceptional surgical procedures, compassionate medical professionals, and supportive healthcare teams. However, booking systems create substantial barriers, with patients describing impossible phone access, extended waiting periods, and limited appointment availability. The phone system generates particular frustration, with callers unable to connect during designated booking times, forcing repeated attempts across multiple days. Reception staff interactions are mixed, with some patients noting courteous and helpful service whilst others report dismissive and unprofessional conduct.
Appointment availability emerges as the dominant concern, with patients unable to secure consultations beyond same-day slots and facing weeks-long delays for non-urgent care. Communication gaps compound these issues, including cancelled appointments with minimal notice and unclear information about availability. Patients express particular frustration with the contrast between the quality of clinical care once accessed and the difficulty in obtaining that care, describing the booking experience as chaotic and inequitable.
Whilst some patients report smooth recent experiences and appreciation for staff efforts within constraints, the overall pattern indicates systemic access problems that undermine confidence in the service despite recognition of clinical competence and professional dedication.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Hellstorm921 H.
6 years ago
Bad!
Terrible customer service and booking system
Impossible to schedule any appointments
Andrea S.
6 years ago
Average!
Frustrating and time-consuming medical appointment
Lengthy delay before being seen by the physician
Carole T.
6 years ago
Excellent!
Friendly and efficient local medical care
The medical practice caters extensively to residents in the Royal Wootton Bassett region. Its healthcare services are efficiently managed and delivered by highly competent personnel who approach their responsibilities with both warmth and expertise. After familiarizing yourself with the clinic's appointment system, securing a consultation with a physician becomes relatively straightforward.
C L.
6 years ago
Poor!
Frustrating healthcare experience with impossible appointment booking
Attempting to secure a same-day urgent appointment requires calling precisely at 0800, I've spent more than two hours attempting to reach their office this morning (between 0800-1015), with a phone log documenting 70 separate call attempts, yet the line remained perpetually engaged. Now that it's 1015, my chances of obtaining an urgent appointment have essentially evaporated! Not only must patients cover parking expenses without reimbursement, but routine appointment wait times are excessively prolonged!
Kimberley S.
7 years ago
Bad!
Terrible customer service and scheduling mess
No scheduling slots open
Rob G.
7 years ago
Bad!
Shady company steals and denies personal information
I discovered they were unlawfully handling my personal data. Upon confronting them, they became flustered and attempted to cover their tracks. I have zero confidence in their integrity. Based on my interactions, they operate like criminals.
Batru 1.
7 years ago
Bad!
Worst customer experience ever avoid at all costs
Absolutely terrible customer experience. After enduring a five-week wait for an appointment, they abruptly canceled and suggested I attempt to schedule again in another five-week cycle!
Catherine T.
7 years ago
Excellent!
Friendly staff and compassionate medical care rocks
What a delightful change of pace! From the initial interaction, they have been absolutely fantastic. After being made to feel utterly incompetent at my former medical practice by the front desk staff, I was thrilled to sign up here, and I have not been let down. Every single staff member I've encountered thus far has been incredibly supportive and welcoming, so here's hoping this is the standard moving forward!
Edward H.
8 years ago
Bad!
Frustrated patient shares healthcare system disappointment
This healthcare facility is utterly ridiculous, though likely representative of standard medical practices in this overpopulated nation. In contrast, I have a residence in Spain where consulting a physician is far more straightforward. This country has devolved into an absolute farce in numerous aspects.
Roger H.
9 years ago
Excellent!
Life-changing procedure with amazing results
Excellent surgery
Sheridan P.
9 years ago
Excellent!
Skilled surgeons provide top-notch care with a smile
Exceptional surgical procedure performed brilliantly despite high-stress circumstances. Welcoming and pleasant front desk staff!