New Eltham Medical Centre

Friendly staff saved my day

The team here is exceptional, and the physicians are absolutely delightful! They're efficient with medication requests and responsive when you need to reach out. I truly appreciate all their dedication and effort 🙂

Rude doctor ignored my elderly mom's needs

Dr. Harris displays an incredibly patronizing demeanor. My elderly mother, who is 102 years old, is both hearing-impaired and unable to leave her home. Despite these circumstances, the doctor recommended she visit Specsavers for a hearing assessment, completely disregarding her mobility limitations. Adding to the absurdity, the physician listed her home phone number as a contact method, seemingly oblivious to the fact that my mother cannot hear telephone conversations.

Rushed visit with unfriendly front desk

Dr. Arora provides quality care, but the support staff falls short in terms of customer service and assistance.

Terrible doctor with zero listening skills

It's the most terrible general practitioner I've ever encountered.

Supportive secretaries who really listened and helped

The administrative staff are truly exceptional: whenever I needed to reach out during an urgent situation or faced a challenge, I consistently encountered compassionate, understanding, and attentive support. They provided precise information exactly when needed, demonstrated remarkable adaptability, and were committed to finding solutions that made me feel secure and supported. I deeply value their outstanding approach and demeanor.

Terrible service from carol at reception

This medical practice stands out as the most discourteous general practitioner clinic in the entire United Kingdom, with an exceptionally unpleasant front desk staff member named Carol who demonstrates a severe lack of professional courtesy.

Calling 103 times for a single appointment

After repeatedly attempting to schedule an appointment via telephone, it's clear that their booking system is fundamentally broken, and I can only confirm what other patients have previously described. This morning at exactly 8 am, I made 103 futile attempts to connect by phone, and I had similarly failed 55 times the day before. When you finally do manage to reach a staff member, they invariably claim no appointments are open and instruct you to call back at 8 am on the same day... it's completely unacceptable!

Phone troubles at this awful clinic

Extremely frustrating experience with this medical practice. Their phone communication is abysmal, and they even disconnected my call. I'm forced to give a one-star rating just to submit this review, as the rating system requires it. Their customer service has deteriorated significantly, and it's clear they have no concern for patient satisfaction.

Impossible to book with rude reception staff

Securing a doctor's appointment at this practice is an exercise in frustration. Remote booking is virtually non-existent, and in-person scheduling is marred by the unacceptable attitude of a particular staff member. The appointment process is so challenging that patients are frequently driven to contact NHS 111 for medical advice, which proves far more accessible. For full-time workers, the prospect of spending 40 minutes on hold at 8 am or disrupting the workday at 1:30 pm to schedule a consultation is completely impractical. The current booking system represents a total misallocation of public resources. The sole bright spot in this otherwise dismal experience is Dr. Arora, who genuinely deserves high praise.

Impossible to book a doctor's slot

The appointment scheduling process is utterly absurd. It's essentially a game of chance to secure a slot during the extremely limited timeframe for booking, and even if you manage to get through, you'll likely only be offered a phone consultation. The entire setup seems deliberately engineered to prevent patients from accessing medical care. They've completely abandoned the practice of advance booking, which is unacceptable. At this point, they might as well shut down the practice and direct patients to use NHS 111 instead.

Endless redials for a pointless appointment

The telephone booking system for a 13:30 call is utterly pointless and ineffective. I've just squandered 40 minutes repeatedly dialing from 13:30, desperately attempting to secure an appointment, only to be informed that all slots are gone and I should try again tomorrow!!!! And what became of the previous queuing mechanism? At least then you had a clear sense of your position in line, unlike this current approach which just leaves you increasingly exasperated! This problematic situation has persisted for numerous months with absolutely no improvement, and it's completely ridiculous. What have I been contributing National Insurance for over the past three decades!

Booking nightmare with unhelpful phone system

Their appointment scheduling process is completely illogical. The front desk staff are delightful, but actually reaching them by telephone is incredibly challenging. I've consistently struggled to secure an appointment at a specific time or date. Each time I've called, I'm promised a callback that day, but it rarely materializes. When attempting to use their online booking system, I've never received any clear confirmation about when a doctor might contact me. I specifically raised this issue during a phone call, and the staff insisted I must have received a confirmation, which was absolutely untrue (I thoroughly checked my spam folder, and nothing was there). The entire experience is bewildering and anxiety-inducing.

Kind staff made my day better

The medical staff here consistently demonstrate exceptional compassion and support. I'm truly grateful for their outstanding patient care and professional assistance.

Impossible to book an appointment here

The functionality of this system is incredibly frustrating. Attempting to schedule an appointment online is impossible - you're forced to make a phone call. And when you try to call, the phone line is perpetually engaged. It's truly disappointing.

Frustrating wait for a doctor's call

Impossible to get through on the phone, with constant busy signals. They promise a physician will return your call, but that call never materializes.

Nurse helped me feel calm and better

Visited the healthcare professional on Thursday, November 22nd, 2021. She was incredibly compassionate and put me at ease during the appointment. I highly endorse her services.

Supportive care during covid times

Exceptional customer service. The front desk team and doctors are incredibly supportive and accommodating. I'm truly impressed by their remarkable ability to maintain high-quality care during the COVID-19 crisis, offering thorough consultations via telephone and efficiently managing medical tests.

Pleasant morning at the salon

The staff provided a delightful and courteous experience.

Rude staff and terrible medical service

The medical practice's service is extremely subpar. There's an older female staff member who consistently displays aggressive behavior and speaks to me in a hostile manner. I believe her interactions with me are discriminatory, and she has mishandled my personal documentation. Throughout my time registered with this GP, I've encountered significant challenges in obtaining prescriptions or securing a doctor's appointment. When I finally did speak with the physician, his communication skills were remarkably inadequate, and he inappropriately inquired about intimate personal details, which is completely unacceptable!!!!

Quick stop with helpful staff

Spotless, welcoming, and conveniently located.