Patient Experience Summary

Patients consistently report strong satisfaction with appointment availability and booking experience at this practice, with same-day appointments frequently mentioned as standard. Reception staff are widely praised for their courtesy, warmth, and responsiveness, creating a welcoming environment from initial contact through check-in. Clinical care is characterised by compassionate interactions, with patients noting that physicians listen carefully, conduct thorough examinations, and communicate treatment options clearly, instilling confidence in the service.

Waiting times present a mixed picture. While many patients report minimal delays and efficient processing, some experienced significant waits, with one patient noting a 60-minute delay and another waiting 35 minutes before being called. System shortcomings, including prescription process issues, were occasionally mentioned as areas for improvement.

Overall, the practice demonstrates strong continuity of care and professional competence. Patients appreciate the welcoming environment, efficient operations, and the genuine commitment staff show toward patient wellbeing. The combination of accessible appointment booking, courteous reception, and attentive clinical care contributes to a largely positive care experience, though operational consistency around waiting times remains an area where experiences vary.

Appointment

87.65 %
Excellent

Reception

89.32 %
Excellent

Cleanliness

85.50 %
Excellent

Care

89.78 %
Excellent

Respect

90.12 %
Excellent

Seen on time

82.34 %
Great

Filter

EH

Elizabeth H. Google 9 months ago

Rating

Excellent!

Exceptional care and seamless medical experience

Exceptional medical professionals provide top-notch care, and the administrative team is welcoming and efficient, making scheduling appointments a seamless experience.

More Info
NN

Nothyselfie N. Google 9 months ago

Rating

Excellent!

Compassionate healthcare that truly makes a difference

An incredibly supportive practice featuring staff members who are attentive and meticulous. Victoria Evans demonstrated authentic compassion, transparent communication, and a truly patient-focused methodology that instilled trust during my entire experience. The entire team establishes an exceptional benchmark for community healthcare services.

More Info
SN

Sabia N. Google 9 months ago

Rating

Excellent!

Exceptional medical care with friendly and helpful staff

Excellent training environment with an outstanding team of professionals who are incredibly approachable and supportive. The physicians are truly top-notch.

More Info
JT

Jack T. Google 9 months ago

Rating

Excellent!

Quick and compassionate care at local clinic

I recently visited this medical practice and was thoroughly impressed. Although I was experiencing a worrying health concern, the staff efficiently arranged a specialist consultation within just a few days, which led to a swift resolution of my problem. The entire process was smooth and professional, and I am completely satisfied with their approach. I would absolutely endorse this healthcare provider to others.

More Info
YH

Yuen H. Google 10 months ago

Rating

Excellent!

Exceptional care and compassionate medical professionals

The employees were welcoming, competent, and responsive. The physician carefully listened and provided a thorough, clear explanation of my situation. I felt completely supported and at ease during my visit.

More Info
TK

Titilayo K. Google 10 months ago

Rating

Excellent!

Compassionate staff made my medical experience wonderful

The front desk staff member is truly wonderful and incredibly compassionate, just like the nurse Kelly. Despite my intense fear of injections, she completely helped me feel calm and relaxed. I'm truly delighted to have discovered such an exceptional medical facility.

More Info
YY

Yasmin Y. Google 10 months ago

Rating

Excellent!

Exceptional care from a friendly local gp practice

I've consistently had great interactions with this medical practice. The entire team, from administrative personnel to nursing staff and physicians, has been incredibly kind and supportive. I've utilized various appointment methods, including in-person consultations, their online booking system, and telephone appointments. Each experience has been straightforward and efficient, with minimal waiting times. Recently, I submitted an online appointment request, expecting the typical digital process (previously, I had successfully managed tonsillitis through an online consultation where photo submission was part of the procedure). Unexpectedly, I was called in for an in-person visit, which turned out to be a pleasant surprise. The consulting doctor was warm and empathetic. I wholeheartedly endorse this healthcare provider!

More Info
RH

Ria H. Google 10 months ago

Rating

Excellent!

Exceptional doctor with quick and compassionate care

Dr. Al-Heseny is an exceptional healthcare professional. Incredibly supportive, empathetic, and kind. I was also impressed that I could secure a same-day consultation with ease.

More Info
CP

Carol P. Google 10 months ago

Rating

Excellent!

Excellent care from a top-notch medical professional

From my perspective, the physician I consulted demonstrated extensive expertise, maintained a high level of professionalism, and was remarkably easy to interact with. As is typically the case, my encounter was of the highest caliber.

More Info
LN

Lily N. Google 11 months ago

Rating

Excellent!

Efficient and friendly medical care every time

Scheduling typically happens within seven days. The personnel and medical staff were exceptionally friendly and professional. Every consultation was smooth and efficient, leaving me with a positive impression after each visit.

More Info
YM

Yasmin M. Google 11 months ago

Rating

Excellent!

Incredible medical practice with exceptional patient care

I contacted the clinic today seeking a medical consultation and was pleasantly surprised to secure an appointment within hours. This medical practice operates with such remarkable precision that I've never experienced anything comparable in all my global travels. Dr. Hashmi, the visiting physician who attended us today, was truly exceptional. The entire medical team consistently demonstrates outstanding professional competence, and each interaction instills confidence in their approach. The administrative staff deserves substantial recognition for maintaining such a streamlined and patient-focused environment. Their commitment to excellence is evident in every aspect of their service. Kudos to the entire team for their outstanding work - I sincerely hope they continue to uphold these impressive standards!

More Info
SO

Shell O. Google 11 months ago

Rating

Excellent!

Caring and compassionate medical team exceeds expectations

Consistently encountered helpful and supportive interactions with both medical personnel and physicians. They demonstrate a genuine commitment to assisting patients at every turn.

More Info
AD

Allan D. Google 11 months ago

Rating

Excellent!

Quick and smooth healthcare experience

Scheduling a consultation through the NHS app was straightforward. I found a suitable time slot, and the physician was both warm and supportive during my visit.

More Info
FQ

Francisco Q. Google one year ago

Rating

Excellent!

Exceptional care and compassion from amazing staff

I'm incredibly appreciative of the whole team: prompt communication, compassionate and understanding personnel. The reception staff is outstanding. Carys, in particular, is a phenomenal nurse.

More Info
TM

Temitayo M. Google one year ago

Rating

Excellent!

Compassionate care from a fantastic gp practice

During my latest doctor's appointment, I was thoroughly satisfied with the entire experience. The scheduling ran precisely as planned, and the medical team demonstrated professionalism and courtesy. My physician was attentive to my medical issues and provided a comprehensive explanation of the recommended treatment path. I left the consultation feeling confident and supported. I would gladly endorse this medical practice to anyone seeking quality healthcare.

More Info
MB

Matt B. Google one year ago

Rating

Excellent!

Fast service with incredibly friendly staff

I was processed with remarkable speed, and the staff demonstrated exceptional helpfulness throughout my entire experience. My sincere appreciation goes out to the team!

More Info
MB

Mhmd B. Google one year ago

Rating

Excellent!

Exceptional customer experience beyond expectations

Exceptional customer care that truly sets this establishment apart. From the moment I stepped in, the staff demonstrated an unparalleled commitment to making my experience memorable. Their attention to detail and personalized approach made me feel valued and appreciated. Each interaction was handled with professionalism and genuine warmth, which is increasingly rare these days. I was thoroughly impressed by how they went above and beyond to ensure my complete satisfaction. This level of service is what distinguishes them from other businesses in the industry.

More Info
LD

Leanna D. Google one year ago

Rating

Excellent!

Exceptional healthcare with heart and personalized care

I consistently praise this medical center to my mother residing in London. Booking a same-day, in-person consultation through their online Patches platform is incredibly straightforward. The facilities are consistently pristine, well-ventilated, and fully equipped. Their text message reminder and follow-up system is exceptionally useful. The reception staff are attentive and accessible. The medical professionals demonstrate extraordinary compassion, treating me with the warmth and concern they would show a beloved family member. The staff's evident job satisfaction suggests they are well-supported. A special acknowledgment to my delightful nurse Carys Walters, who personally investigated skin-toned contraceptive patches for me and always brightens my day, Dr Zardasht Hamarash with his soothing and tranquil approach, Dr Joanne Melville for her dedicated support during my asthma episode, Dr Rosemi Solanki for her thorough commitment to addressing my concerns, and the entire team's collective excellence.

More Info
RM

Ruby M. Google one year ago

Rating

Excellent!

Quick response and caring doctor saved my day

After submitting my form, I received a callback within half an hour to schedule a comprehensive double appointment that same day! Dr Caitlin Nolan was exceptional - a compassionate physician who carefully listened to my entire medical history, conducted a meticulous examination, and proactively initiated further diagnostic procedures to address my specific health concerns. What a welcome change from my previous medical practice, where securing an appointment was nearly impossible and where certain physicians frequently dismissed my symptoms as "standard". I'm fully aware of the current challenges facing general practitioners with overwhelming workloads and staffing shortages, but this practice demonstrates that well-managed healthcare services absolutely can exist!! I wholeheartedly endorse Dr. Caitlin - she was warm, approachable, and genuinely seemed invested in my wellbeing. :))

More Info
SR

Steve R. Google one year ago

Rating

Excellent!

Exceptional doctor who truly cares about patients

Recently consulted Dr Boulton. An absolutely exceptional physician who instantly makes you feel comfortable, incredibly approachable and genuinely supportive. I'm truly grateful for his incredible care and cannot express enough appreciation!

More Info

For practice staff

Respond to patient feedback

Track improvement over time

Export evidence for CQC inspections

Claim your profile
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 0161 2725660
  • Ancoats Primary Care Ctre Old Mill Street,Ancoats Manchester M4 6EE

Patient Experience Summary

Patients consistently report strong satisfaction with appointment availability and booking experience at this practice, with same-day appointments frequently mentioned as standard. Reception staff are widely praised for their courtesy, warmth, and responsiveness, creating a welcoming environment from initial contact through check-in. Clinical care is characterised by compassionate interactions, with patients noting that physicians listen carefully, conduct thorough examinations, and communicate treatment options clearly, instilling confidence in the service.

Waiting times present a mixed picture. While many patients report minimal delays and efficient processing, some experienced significant waits, with one patient noting a 60-minute delay and another waiting 35 minutes before being called. System shortcomings, including prescription process issues, were occasionally mentioned as areas for improvement.

Overall, the practice demonstrates strong continuity of care and professional competence. Patients appreciate the welcoming environment, efficient operations, and the genuine commitment staff show toward patient wellbeing. The combination of accessible appointment booking, courteous reception, and attentive clinical care contributes to a largely positive care experience, though operational consistency around waiting times remains an area where experiences vary.

Appointment

87.65 %
Excellent

Reception

89.32 %
Excellent

Cleanliness

85.50 %
Excellent

Care

89.78 %
Excellent

Respect

90.12 %
Excellent

Seen on time

82.34 %
Great
Filter

Order By

Rating