Patient Experience Summary

Patients consistently report strong satisfaction with appointment availability and booking experience at this practice, with same-day appointments frequently mentioned as standard. Reception staff are widely praised for their courtesy, warmth, and responsiveness, creating a welcoming environment from initial contact through check-in. Clinical care is characterised by compassionate interactions, with patients noting that physicians listen carefully, conduct thorough examinations, and communicate treatment options clearly, instilling confidence in the service.

Waiting times present a mixed picture. While many patients report minimal delays and efficient processing, some experienced significant waits, with one patient noting a 60-minute delay and another waiting 35 minutes before being called. System shortcomings, including prescription process issues, were occasionally mentioned as areas for improvement.

Overall, the practice demonstrates strong continuity of care and professional competence. Patients appreciate the welcoming environment, efficient operations, and the genuine commitment staff show toward patient wellbeing. The combination of accessible appointment booking, courteous reception, and attentive clinical care contributes to a largely positive care experience, though operational consistency around waiting times remains an area where experiences vary.

Appointment

87.65 %
Excellent

Reception

89.32 %
Excellent

Cleanliness

85.50 %
Excellent

Care

89.78 %
Excellent

Respect

90.12 %
Excellent

Seen on time

82.34 %
Great

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JM

Jeanette M. Google one year ago

Rating

Excellent!

Farewell to wonderful doctors and caring staff

I'm preparing to switch medical practices due to relocating to a different area, and I'm feeling quite emotional about departing. Every single staff member at my current practice has been absolutely phenomenal, and I want to express my heartfelt gratitude.

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SL

Sinead L. Google one year ago

Rating

Great!

Swift and caring medical service at its best

Consistently top-notch service across the board. There might be occasional need for a bit of persistence, which is typical of medical practices nowadays. The front desk team is always incredibly supportive and accommodating. Their SMS reminder system works like clockwork. I just had a lipoma surgically excised today, following my initial request two weeks back, which I found impressively swift. The medical staff were exceptionally kind and provided great emotional support throughout the procedure.

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CC

Ct C. Google one year ago

Rating

Excellent!

Exceptional care and efficiency at my local clinic

I consistently admire their efficiency in attending to me and the consistently high standard of care I receive. A big thank you for standing out from the typical NHS experience!!

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DW

Deborah W. Google one year ago

Rating

Excellent!

Amazing service with incredibly kind staff

The entire team demonstrates exceptional warmth, understanding, and helpfulness. I truly appreciate their approach :)

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LS

Leanne S. Google one year ago

Rating

Excellent!

Fast and friendly healthcare done right

Superb and speedy assistance. The process is so streamlined that patient wait times are virtually eliminated. It's incredibly efficient and represents precisely the kind of improvement our healthcare system requires. No one should have to endure lengthy delays when addressing medical issues. I sincerely hope other medical professionals will adopt this approach to patient care.

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DD

Debbie D. Google one year ago

Rating

Excellent!

Amazing product that exceeded my expectations

Absolutely Unparalleled ❤️

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CC

Chlogeraghty C. Google one year ago

Rating

Excellent!

Exceptional doctor with compassionate and comprehensive care

Dr. Joanna Melville stands out as arguably the most exceptional healthcare professional I've encountered in the United Kingdom. Her medical approach is remarkably comprehensive and compassionate. When it comes to female reproductive health concerns, she demonstrates an impressively meticulous method of investigating and addressing symptoms.

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JL

Jo L. Google one year ago

Rating

Excellent!

Incredible service with the warmest team ever

The staff here are incredibly welcoming and always eager to assist. Simply outstanding.

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LR

Latifa R. Google one year ago

Rating

Excellent!

Excellent healthcare experience with local doctor

A truly excellent general practitioner located in Manchester - couldn't be more satisfied with their medical care and professional approach.

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CW

Callum W. Google one year ago

Rating

Excellent!

Smooth experience with exceptional customer support team

Excellent support team, rapid response, and clear, consistent updates throughout the process.

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KS

Kateryna S. Google one year ago

Rating

Excellent!

Excellent care and communication at this practice

I'm thoroughly impressed with this medical facility and its entire team. Every aspect of my care was handled exceptionally well. The communication between the physicians and other healthcare institutions was prompt and precise.

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MM

Moei M. Google one year ago

Rating

Excellent!

Awesome service with a smile

Courteous and approachable employees who provide excellent service

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DS

Derek S. Google one year ago

Rating

Excellent!

Friendly and compassionate service every time

The employees here consistently demonstrate exceptional warmth and genuine compassion, making every interaction a pleasant experience.

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NW

Neil W. Google one year ago

Rating

Bad!

Frustrating delay and inefficient medical service nightmare

I endured a prolonged wait of 60 minutes, which clearly violates regulatory guidelines. Subsequently, my prescription was electronically transmitted to an online pharmacy rather than being physically printed, necessitating an additional return trip and more waiting time. In total, my medical consultation stretched from 11:20am until 2:40pm. Completely unsatisfactory.

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MM

Miao M. Google one year ago

Rating

Excellent!

Great care at new islington medical practice

I thoroughly enjoyed my visit to New Islington Medical Practice. The entire team was welcoming, competent, and ensured I felt completely comfortable. The clinic ran smoothly, and my wait time was minimal. I appreciate the outstanding care and attention I received!

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IW

Isabel W. Google one year ago

Rating

Excellent!

Exceptional healthcare with caring and efficient team

Absolutely top-notch general practice in the United Kingdom - they consistently provide same-day consultations when required and deliver rapid, accurate medical assessments. The medical professionals and support team are both welcoming and punctual.

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LF

Laura F. Google one year ago

Rating

Excellent!

Caring doctors who truly make a difference

Exceptional primary care physician and supportive team - deeply appreciate the compassionate healthcare provided for my loved ones.

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VF

Vito F. Google one year ago

Rating

Excellent!

Smooth and friendly medical experience worth recommending

Booking the appointment went smoothly - they were quick to respond and schedule me in. Getting to the location was hassle-free, and the doctor was incredibly pleasant and supportive during our consultation. Overall, the entire experience was straightforward and positive.

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AS

Anastasia S. Google one year ago

Rating

Excellent!

Great service from a responsive medical provider

NIMP consistently provides excellent accessibility whenever assistance is required. Each time I needed to schedule an appointment, they promptly and efficiently arranged it for me.

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MJ

Miles J. Google one year ago

Rating

Great!

Pleasantly surprised by my new local healthcare

After relocating to the UK from the United States, I was prepared for potential healthcare challenges based on warnings from my social circle about the NHS. However, my initial interactions at New Islington completely defied those expectations. Scheduling appointments was straightforward, the administrative team was approachable and kind, and the physician I consulted was thoroughly impressive. My early encounters have been remarkably positive and reassuring.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 0161 2725660
  • Ancoats Primary Care Ctre Old Mill Street,Ancoats Manchester M4 6EE

Patient Experience Summary

Patients consistently report strong satisfaction with appointment availability and booking experience at this practice, with same-day appointments frequently mentioned as standard. Reception staff are widely praised for their courtesy, warmth, and responsiveness, creating a welcoming environment from initial contact through check-in. Clinical care is characterised by compassionate interactions, with patients noting that physicians listen carefully, conduct thorough examinations, and communicate treatment options clearly, instilling confidence in the service.

Waiting times present a mixed picture. While many patients report minimal delays and efficient processing, some experienced significant waits, with one patient noting a 60-minute delay and another waiting 35 minutes before being called. System shortcomings, including prescription process issues, were occasionally mentioned as areas for improvement.

Overall, the practice demonstrates strong continuity of care and professional competence. Patients appreciate the welcoming environment, efficient operations, and the genuine commitment staff show toward patient wellbeing. The combination of accessible appointment booking, courteous reception, and attentive clinical care contributes to a largely positive care experience, though operational consistency around waiting times remains an area where experiences vary.

Appointment

87.65 %
Excellent

Reception

89.32 %
Excellent

Cleanliness

85.50 %
Excellent

Care

89.78 %
Excellent

Respect

90.12 %
Excellent

Seen on time

82.34 %
Great
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