Patient Experience Summary

Patients consistently report strong satisfaction with appointment availability and booking experience at this practice, with same-day appointments frequently mentioned as standard. Reception staff are widely praised for their courtesy, warmth, and responsiveness, creating a welcoming environment from initial contact through check-in. Clinical care is characterised by compassionate interactions, with patients noting that physicians listen carefully, conduct thorough examinations, and communicate treatment options clearly, instilling confidence in the service.

Waiting times present a mixed picture. While many patients report minimal delays and efficient processing, some experienced significant waits, with one patient noting a 60-minute delay and another waiting 35 minutes before being called. System shortcomings, including prescription process issues, were occasionally mentioned as areas for improvement.

Overall, the practice demonstrates strong continuity of care and professional competence. Patients appreciate the welcoming environment, efficient operations, and the genuine commitment staff show toward patient wellbeing. The combination of accessible appointment booking, courteous reception, and attentive clinical care contributes to a largely positive care experience, though operational consistency around waiting times remains an area where experiences vary.

Appointment

87.65 %
Excellent

Reception

89.32 %
Excellent

Cleanliness

85.50 %
Excellent

Care

89.78 %
Excellent

Respect

90.12 %
Excellent

Seen on time

82.34 %
Great

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TH

Toni H. Google one year ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

Dr Merzougui has completely renewed my trust in the healthcare system and truly exemplifies medical excellence. At last, I've encountered a physician who genuinely understands my concerns - despite numerous health challenges where previous doctors seemed disinterested in exploring the full picture, she is meticulously working to unravel my medical puzzle and provide comprehensive care. Her dedication and commitment mean the world to me :)

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ZI

Zube I. Google one year ago

Rating

Excellent!

Great local doctor with friendly staff

Dependable primary care physician, consistently meets expectations.

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WW

William W. Google one year ago

Rating

Excellent!

Great healthcare with caring and attentive staff

Absolutely fantastic general practice - couldn't be happier with my healthcare provider!

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DD

Derek D. Google one year ago

Rating

Average!

Frustrating wait but great medical staff

Arrived well ahead of schedule at my appointment, yet ended up cooling my heels for 35 minutes before checking with the front desk about the delay. They confirmed they were behind, and I subsequently waited another quarter-hour before being called. The actual injection procedure was lightning-fast, barely taking 10 minutes. Despite the lengthy wait, the medical staff—both the doctor and nurse—were truly outstanding.

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RR

Rc27 R. Google one year ago

Rating

Excellent!

Compassionate healthcare that truly listens and supports you

A truly compassionate and considerate group of professionals. Quick to schedule consultations and provide ample opportunity for open dialogue and addressing any inquiries you may have.

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RR

Roberta R. Google one year ago

Rating

Excellent!

Exceptional medical care that truly exceeds expectations

I've encountered an exceptional general practitioner practice that truly stands out! The medical professionals are incredibly meticulous in ordering appropriate diagnostic tests and conducting comprehensive examinations, while the front desk team demonstrates remarkable courtesy and support throughout the entire patient experience.

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YH

Yulia H. Google one year ago

Rating

Excellent!

Amazing service with a smile

Fantastic interaction! I truly appreciate everything!

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ST

Sonny T. Google one year ago

Rating

Excellent!

Amazing healthcare team that truly cares

This medical practice sets a gold standard that other healthcare providers should aspire to emulate. Their exceptional service, compassionate communication, and dynamic efficiency truly exemplify the best of the NHS. I can confidently say these are the most outstanding doctors and staff I have ever had the pleasure of working with. Each visit is a genuine delight, and I am thrilled that I made the decision to switch from my previous healthcare provider to this remarkable team.

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AR

Akeel R. Google one year ago

Rating

Excellent!

Compassionate care makes all the difference

I'm grateful to everyone for their assistance and dedication. Your commitment to supporting patients and serving the community is truly commendable, and I want to express my sincere thanks for all your efforts.

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EC

Emma C. Google one year ago

Rating

Excellent!

Exceptional healthcare with compassionate and skilled professionals

I'm not one to typically write reviews, but I feel compelled to praise this medical practice. The staff's warm and compassionate approach, combined with the exceptional skills of the doctors and nurses, creates an outstanding team. They never seem overwhelmed, always willing to go above and beyond. I'm truly delighted to have discovered such a professional and attentive healthcare provider that delivers such superior patient care.

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ET

Elham T. Google one year ago

Rating

Excellent!

Great service at my local clinic

Friendly personnel, quick scheduling, and courteous service throughout the entire interaction.

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GJ

Graham J. Google one year ago

Rating

Excellent!

Reliable medical practice with top-notch patient care

I've been a patient at New Islington Medical Practice for nearly a decade Consistently impressive care with quick appointment scheduling and responsive communication Grateful for their outstanding professional service

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AM

Amy M. Google one year ago

Rating

Excellent!

Fantastic family doctors with years of trusted care

We've been patients at this medical practice since relocating to the area a decade ago, and they have consistently provided exceptional care throughout the years!

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LW

Lauren W. Google one year ago

Rating

Excellent!

Great pediatric care for my little one

Absolutely thrilled with the medical attention my toddler received. The front desk staff were incredibly warm and welcoming, and the physicians were simply outstanding.

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SX

Savvas X. Google one year ago

Rating

Excellent!

Friendly dental office with professional and welcoming staff

Exceptional first encounter at the clinic. Immaculate environment, staff demonstrated professionalism and promptness.

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SC

Sing C. Google one year ago

Rating

Excellent!

Compassionate care from an outstanding medical professional

Dr. TANG, Kok at New Islington Medical Practice stands out as an incredibly compassionate and skilled physician. The medical facility is impeccably managed, friendly, and delivers outstanding healthcare services. Dr. Tang carefully listened to my medical concerns, providing comprehensive and professional guidance that significantly helped me address my health challenges. I cannot recommend this physician and medical practice more strongly!

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TR

Thamizharasi R. Google one year ago

Rating

Excellent!

Great service from caring medical professionals

Super speedy consultations and patient-focused service. Skilled, knowledgeable physicians providing excellent medical care. Appreciate your continued great work! 😍

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MM

M. M. Google one year ago

Rating

Excellent!

Smooth sailing with friendly medical professionals

The process of scheduling and attending appointments is typically smooth and uncomplicated. The staff consistently demonstrates a welcoming and pleasant demeanor.

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CF

Catia F. Google one year ago

Rating

Excellent!

Friendly staff made my medical visit sweet

I was thoroughly impressed by the skilled staff at the Medical Center. They were incredibly sweet and attentive during my entire visit.

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JA

Joseph A. Google one year ago

Rating

Excellent!

Exceptional care at newislington medical practice

The staff at this clinic are exceptionally compassionate and considerate towards their patients. I have absolutely no complaints about Newislington medical practice.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 0161 2725660
  • Ancoats Primary Care Ctre Old Mill Street,Ancoats Manchester M4 6EE

Patient Experience Summary

Patients consistently report strong satisfaction with appointment availability and booking experience at this practice, with same-day appointments frequently mentioned as standard. Reception staff are widely praised for their courtesy, warmth, and responsiveness, creating a welcoming environment from initial contact through check-in. Clinical care is characterised by compassionate interactions, with patients noting that physicians listen carefully, conduct thorough examinations, and communicate treatment options clearly, instilling confidence in the service.

Waiting times present a mixed picture. While many patients report minimal delays and efficient processing, some experienced significant waits, with one patient noting a 60-minute delay and another waiting 35 minutes before being called. System shortcomings, including prescription process issues, were occasionally mentioned as areas for improvement.

Overall, the practice demonstrates strong continuity of care and professional competence. Patients appreciate the welcoming environment, efficient operations, and the genuine commitment staff show toward patient wellbeing. The combination of accessible appointment booking, courteous reception, and attentive clinical care contributes to a largely positive care experience, though operational consistency around waiting times remains an area where experiences vary.

Appointment

87.65 %
Excellent

Reception

89.32 %
Excellent

Cleanliness

85.50 %
Excellent

Care

89.78 %
Excellent

Respect

90.12 %
Excellent

Seen on time

82.34 %
Great
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