Patients consistently report strong satisfaction with appointment availability and booking experience at this practice, with same-day appointments frequently mentioned as standard. Reception staff are widely praised for their courtesy, warmth, and responsiveness, creating a welcoming environment from initial contact through check-in. Clinical care is characterised by compassionate interactions, with patients noting that physicians listen carefully, conduct thorough examinations, and communicate treatment options clearly, instilling confidence in the service.
Waiting times present a mixed picture. While many patients report minimal delays and efficient processing, some experienced significant waits, with one patient noting a 60-minute delay and another waiting 35 minutes before being called. System shortcomings, including prescription process issues, were occasionally mentioned as areas for improvement.
Overall, the practice demonstrates strong continuity of care and professional competence. Patients appreciate the welcoming environment, efficient operations, and the genuine commitment staff show toward patient wellbeing. The combination of accessible appointment booking, courteous reception, and attentive clinical care contributes to a largely positive care experience, though operational consistency around waiting times remains an area where experiences vary.
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Patients consistently report strong satisfaction with appointment availability and booking experience at this practice, with same-day appointments frequently mentioned as standard. Reception staff are widely praised for their courtesy, warmth, and responsiveness, creating a welcoming environment from initial contact through check-in. Clinical care is characterised by compassionate interactions, with patients noting that physicians listen carefully, conduct thorough examinations, and communicate treatment options clearly, instilling confidence in the service.
Waiting times present a mixed picture. While many patients report minimal delays and efficient processing, some experienced significant waits, with one patient noting a 60-minute delay and another waiting 35 minutes before being called. System shortcomings, including prescription process issues, were occasionally mentioned as areas for improvement.
Overall, the practice demonstrates strong continuity of care and professional competence. Patients appreciate the welcoming environment, efficient operations, and the genuine commitment staff show toward patient wellbeing. The combination of accessible appointment booking, courteous reception, and attentive clinical care contributes to a largely positive care experience, though operational consistency around waiting times remains an area where experiences vary.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Chris (.
one year ago
Excellent!
Compassionate doctor who truly listens and cares
I was thoroughly impressed during my latest consultation, especially with Dr. M Parmar. His approach was genuinely compassionate, and I appreciated how attentively he addressed my concerns. He didn't rush through the appointment, instead taking ample time to understand my situation and provide me with precise, actionable guidance.
Begonia V.
one year ago
Excellent!
Amazing care when i needed it most
The surgical procedure has been absolutely incredible. Every staff member, from the front desk to the nursing team and physicians, has gone above and beyond to support me during my most challenging moments, which have been quite frequent this year. I'm struggling to find the right words to convey my deep appreciation, as such compassionate care is rare in today's healthcare landscape. You can rest assured that you'll receive exceptional treatment here! I am immensely thankful to these wonderful professionals 🤍
Lily H.
one year ago
Excellent!
Exceptional healthcare with caring and prompt doctors
I couldn't be more impressed with this medical practice. Whenever I request an appointment, I'm guaranteed same-day service, and the physicians are consistently compassionate and incredibly detailed in their examinations!
Tuxi187 T.
one year ago
Bad!
Worst healthcare experience ever with uncaring doctor
A disregarding and unsympathetic doctor who fails to recognize medical concerns and makes patients feel unwelcome. I'm planning to file a formal complaint and switch to another medical practice. The physician seems barely acquainted with my personal health history and treats me condescendingly, even when serious health issues are at stake. I previously attempted to lodge a complaint but withdrew it, though this time the complaint will remain. I should have heeded my colleagues' advice to abandon this GP practice two years ago.
Savannah C.
one year ago
Excellent!
Compassionate nurse helps navigate adhd diagnosis journey
Victoria, the mental health professional, has been absolutely phenomenal throughout my journey towards potentially being diagnosed with ADHD. Her compassionate and empathetic approach made me feel truly heard and validated. She took the time to explore every aspect of my concerns and thoughts about ADHD, addressing all my anxieties with genuine care. Unlike many experiences I've heard about, I was never made to feel invalidated or dismissed. She listened carefully and treated my concerns with respect. If anyone is experiencing even the smallest uncertainty about their mental health, I cannot recommend Victoria highly enough. She is an exceptional mental health nurse who goes above and beyond. Her support has been incredible, and I am genuinely grateful for her understanding and professionalism. She absolutely deserves a 5-star rating. Thank you, Victoria, for your outstanding support.
Zac C.
one year ago
Excellent!
Exceptional care from a truly remarkable doctor
Dr. Ali is an exceptional physician who stands out as the absolute finest medical professional I've ever encountered. My deepest gratitude goes to him. Kerry H
Nakiyingi S.
one year ago
Excellent!
Quick and amazing healthcare service today
I secured a same-day appointment and was thoroughly impressed by the exceptional service. The staff's efficiency and professionalism left me completely satisfied. A truly wonderful healthcare experience.
Sonia H.
one year ago
Excellent!
Compassionate and supportive team for all needs
The employees were incredibly supportive and caring. Their professionalism and genuine desire to assist made a significant difference in addressing my needs. I truly appreciate their help 😊
Babajide S.
one year ago
Excellent!
Great service at my fingertips
Convenient location. Friendly and supportive personnel.
Richard H.
one year ago
Excellent!
Exceptional medical care from start to finish
Exceptional customer care from the initial telephone contact through check-in, and culminating in the outstanding guidance and professional consultation provided by the physician.
Kate F.
one year ago
Excellent!
Smooth and speedy flu shot experience
The vaccination center operates smoothly and processes patients swiftly without unnecessary delays.
Candice F.
one year ago
Excellent!
Fantastic healthcare with caring and helpful staff
I've never struggled to schedule a consultation here. The front desk team is absolutely delightful and accommodating. Recently, my father has been treated several times by an incredibly compassionate advanced nurse practitioner. I wholeheartedly endorse this medical practice 👌
Peter H.
one year ago
Excellent!
Quick and painless flu shot saves the day
Got my annual flu shot today, and it was super smooth—over in a flash with barely any discomfort.
Gareth G.
one year ago
Excellent!
Amazing healthcare with a personal touch
New Islington stands out as the most exceptional medical practice I've encountered. The staff are incredibly welcoming, and their genuine commitment to patient well-being is truly remarkable. I simply cannot overstate how impressed I am with their exceptional care.
Mark S.
one year ago
Great!
Efficient service at modern medical facility
Consistently prompt service. Sleek, contemporary facility. Incredibly friendly personnel! - Deducting a star due to PATCHS system's shortcomings.
Nick N.
one year ago
Excellent!
Great service despite unexpected medical delay
The personnel were welcoming and helpful, promptly explaining that my scheduled visit would be postponed because of an urgent situation. Despite the potential for frustration, they communicated clearly, and I was seen in a timely manner without unnecessary waiting.
Norma S.
one year ago
Excellent!
Compassionate doctor made my knee injection painless
Dr. Ali was exceptionally courteous and supportive while administering my knee injection, consistently offering comforting words to ease my anxiety throughout the procedure.
Gabi P.
one year ago
Excellent!
Amazing healthcare service that truly cares
I cannot express enough how exceptional this general practice is! Their responsiveness to inquiries is outstanding, with same-day appointments being the norm, and the medical staff are incredibly detailed and compassionate. I consistently recommend this practice to everyone I know!
Rodothea&mor R.
one year ago
Excellent!
Great healthcare experience at new islington practice
Having resided in the United Kingdom for seven years and experienced three distinct medical practices, I can confidently state that New Islington medical practice stands out as the superior choice. Their customer service is exceptional, appointment booking is incredibly straightforward, and the efficiency of their service is remarkable.