New Queen Street Surgery

Friendly staff made the visit quick

Efficient and welcoming experience

Got in on time and felt welcomed

The surgery provided a pleasant experience. The healthcare professional who took my blood sample was friendly and approachable. I was seen at my scheduled time. Thank you.

Quick appointment with helpful reception staff

Seen promptly and greatly valued the experience, the reception staff member was extremely accommodating, and the clinical team ensured I was attended to without delay, much appreciated.

Reception turned away urgent health concern that day

The clinical care provided following the appointment was excellent and made a significant positive difference to my father's health. However, there are concerns about an earlier visit when my father presented with concerning vital signs and an abnormal test result. On that occasion, my father was not referred to hospital despite the clinical findings, and when my sister attempted to arrange a doctor's assessment, she was unable to obtain one. Additionally, there appears to be a delay in the alert system for abnormal self-recorded measurements reaching clinical staff, with a lag of more than two hours occurring when more immediate notification would have been appropriate.

Calm approach made the injection easier

I recently underwent a steroid injection and the clinician demonstrated such a composed manner that I felt reassured throughout the procedure, which made the overall experience quite positive.

Friendly reception made the visit pleasant

Excellent experience with a welcoming and approachable approach.

Friendly staff made me feel heard

Excellent care received, with particularly pleasant and supportive staff who were attentive to my needs.

Quick appointment booking made easy

Positive experience. The appointment was straightforward to arrange and did not involve a lengthy wait time.

Quick appointment booking made easy

Prompt attention to my inquiry

Same day appointment made all the difference

I was delighted to be able to get an appointment and found the healthcare professional to be excellent. The prescribed treatment proved to be very beneficial.

No response to my enquiry

I have not received a response.

Reception queue held up by broken check-in monitor

The car park had limited availability. Upon arrival at the surgery, there were approximately 6 people seated in the waiting area, which is typical for this practice. However, the check-in display system was not functioning, resulting in around 5 people queuing at reception. The display appeared to require login credentials to resume operation, though no one was attending to resolve the issue at that time.

Appointment ran smoothly and on time

This is feedback regarding an appointment that was attended. The appointment ran on schedule and proceeded without any issues. Thank you.

Efficient service and felt well looked after

Excellent experience overall, handled in a prompt and organised manner. Highly satisfied.

Professional team who really listened

Extremely professional approach combined with genuine compassion. Much appreciated.

Felt genuinely listened to and understood

The clinician I saw was very good. They listened to me carefully, demonstrated considerable thoughtfulness, and were approachable and easy to talk to. The experience was comparable to previous positive appointments I have had.

Quick online booking but not elderly friendly

When utilizing the online appointment system, it provides a very swift response; however, this approach is not suitable for those who may have difficulty accessing internet services, such as older patients.

Quick appointment arranged over the phone

Excellent service following a call to the practice regarding a health concern. I was able to get an appointment at the clinic location the next day to see a clinician who was very kind and helpful.

Quick responses and felt genuinely listened to

The team demonstrated excellent responsiveness and a compassionate approach throughout my interactions. When I submitted requests through the online system, I received prompt replies. I was kept well-informed and given choices to help me make decisions that suited my needs. I felt genuinely heard and supported, which made a real difference to my experience.

Receptionist helped sort things quickly

The front desk staff member was extremely helpful, professional and courteous, and went out of their way to assist. I received a callback from the practice within a short timeframe and was attended to promptly. Thank you.