Patient Experience Summary

Patient feedback reflects a predominantly positive experience with medical care and clinical staff, who are consistently described as compassionate, responsive, and professional. Many patients highlight convenient appointment access through walk-in services and flexible booking options, with reception teams noted for prompt phone answering and helpful scheduling. The practice environment is described as welcoming and well-maintained, with patients appreciating the organisation and efficiency of operations.

However, several concerns emerge around reception experience and access. Some patients report difficulty contacting the practice, with busy phone lines and lengthy waits to book appointments. Reception staff attitudes present a mixed picture, with some patients experiencing welcoming courtesy whilst others describe unhelpful or dismissive behaviour. A small number of patients have raised concerns about medication prescription refusal and access restrictions, with one patient noting they were directed to purchase medication from a pharmacy rather than receiving a prescription.

Patients who have switched from other practices frequently cite improved appointment availability and reception responsiveness as key advantages. Overall, clinical care quality and staff compassion are viewed as strengths, though reception accessibility and consistency of approach remain areas where patient experience varies.

Appointment

75.20 %
Great

Reception

72.30 %
Great

Cleanliness

82.10 %
Great

Care

85.60 %
Excellent

Respect

76.85 %
Great

Seen on time

68.90 %
Great

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MT

Mk T. Google 10 months ago

Rating

Excellent!

Life-changing medical experience with exceptional care

Incredible medical procedure. Exceptional team. Highly skilled physicians. Expertly organized and operated.

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KJ

Kate J. Google 10 months ago

Rating

Bad!

Worst scheduling experience ever with this clinic

Sitting here frustrated, it's been half an hour and I'm still not called in for my scheduled appointment

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AH

Ann H. Google one year ago

Rating

Excellent!

Compassionate care and quick medical scheduling

The medical staff, including physicians and front desk personnel, demonstrate a high level of professionalism. The reception team has consistently been accommodating in scheduling appointments for me whenever necessary. They maintain a welcoming and pleasant demeanor.

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JM

Jivan M. Google one year ago

Rating

Excellent!

Smooth registration with friendly and helpful staff

I thoroughly enjoyed the process of signing up at this facility. The entire operation was incredibly streamlined and the environment was immaculately maintained. The personnel were exceptionally friendly and hospitable - special thanks to Sharon for her outstanding assistance.

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NR

Narrinder R. Google one year ago

Rating

Excellent!

Goodbye cigarettes hello healthy life

Lisa Eardily has been incredibly helpful in supporting my journey to quit smoking

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TM

Tracy M. Google one year ago

Rating

Excellent!

Helpful staff who truly care about customers

The staff here are incredibly welcoming and attentive, always ready to lend an ear whenever I want to communicate or share something.

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CF

C F. Google one year ago

Rating

Excellent!

Exceptional healthcare with compassionate and caring professionals

Exceptional treatment, superb assistance, and excellent leadership demonstrated by the entire team at this facility. Deeply appreciative.

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GS

Gary S. Google one year ago

Rating

Excellent!

Attentive doctors beyond unfriendly front desk

A fantastic medical procedure where the physicians genuinely pay attention, provided you can navigate through the front desk gatekeepers 😀

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PJ

Penelope J. Google one year ago

Rating

Excellent!

Compassionate care and expert medical professionals shine

An exceptional surgical experience delivered by the entire team. The personnel are attentive, compassionate, and truly invested in patient well-being. The physicians consistently provide wise counsel and unwavering support. I cannot commend them highly enough. My deepest gratitude.

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SD

Sulita D. Google one year ago

Rating

Bad!

Terrible surgery with unhelpful and unprofessional staff

I visited the doctor seeking medication, but they declined to provide it and directed me to purchase it from a pharmacy. I've experienced numerous issues with this medical practice and its toxic staff and physicians. I cannot recommend this surgery. I'm actively searching for a new practice due to ongoing problems with doctors and reception staff, particularly the unprofessional manager. They now have a shortage of doctors. The only positive aspect is the nurse, who is genuinely lovely, professional, and caring. Repeatedly, they've told me to buy medication from a pharmacy and refused to issue a prescription. Given the current cost of living and my disability, this behavior is unacceptable. After being a patient here for over 15 years, I've witnessed a significant decline in quality. I'm determined to find alternative healthcare. The last thing anyone wants when feeling unwell is a doctor who ignores their concerns and withholds necessary medication. In these challenging economic times, such treatment is absolutely unacceptable.

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RP

Ruth P. Google one year ago

Rating

Excellent!

Fantastic healthcare with caring and professional staff

I've been a patient at this medical practice for over two decades. The physicians and nursing staff are exceptional. The front desk personnel consistently demonstrate a friendly and accommodating demeanor.

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BB

Bhawna B. Google one year ago

Rating

Excellent!

Compassionate nurse made my medical visit stress-free

Nurse K Maman was exceptional during my visit. She provided a comforting presence, thoroughly explained the details, and was completely responsive to all of my inquiries.

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GE

Georgina E. Google 2 years ago

Rating

Excellent!

Outstanding care at my local surgery center

Consistently receive excellent and timely care during my medical visits.

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DT

Dave T. Google 2 years ago

Rating

Excellent!

Compassionate care makes all the difference in healing

The nursing staff demonstrates exceptional care and consistently remains highly attentive throughout my entire experience. Loki

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BR

Bosmos R. Google 2 years ago

Rating

Excellent!

Confusing location but worth the adventure

Located at 255 Tetanhall Road, WV6 0DE, this hotel is conveniently positioned near New Mother India and Hotel York. The best approach is to walk in, with the primary entrance situated at the rear of the main gate.

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LS

Lord S. Google 2 years ago

Rating

Excellent!

Newbridge doctors transformed my healthcare experience

I've been with Newbridge Doctors for a year now, after switching from Dr Vij Whitmoreans health centre, and the improvement is remarkable. Unlike my previous practice, the receptionists here are genuinely helpful and not condescending. The phone is answered promptly, and getting an appointment is quick and hassle-free. No more of that frustrating routine of calling at 3:30, then again at 8am, only to be told they can't even see today's schedule, let alone plan for the week. The staff here are fantastic, and the doctors are exceptional.

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TF

Tony F. Google 2 years ago

Rating

Excellent!

Incredible doctor saved my life with kindness

What a blessing to have such exceptional medical care! Dr. Nazir truly stands out as the most outstanding primary care physician I've ever encountered.

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IH

Ismail H. Google 2 years ago

Rating

Excellent!

Exceptional care from dr nazir and team

Top-notch surgical care in Wolverhampton. Dr Nazir and the entire medical staff are truly exceptional. 👍🏾

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MJ

Michelle J. Google 2 years ago

Rating

Excellent!

Life-changing care from an incredible medical team

I joined this medical practice three and a half years ago, and it has been the most incredible decision of my life. Dr. Nazir has been exceptional, truly hearing my concerns and challenging the diagnoses of my previous healthcare providers. The entire surgical team and support staff are absolutely outstanding.

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CF

Christine F. Google 3 years ago

Rating

Excellent!

Amazing healthcare at newbridge surgery

I've just switched to Newbridge medical practice, and I'm thoroughly impressed with the exceptional care and treatment I've received. I wholeheartedly endorse this outstanding healthcare facility.

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Trusted by GP practices across the UK
Practice Response Rate
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Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01902 751420
  • The Newbridge Surgery 255 Tettenhall Road Wolverhampton West Midlands WV6 0DE

Patient Experience Summary

Patient feedback reflects a predominantly positive experience with medical care and clinical staff, who are consistently described as compassionate, responsive, and professional. Many patients highlight convenient appointment access through walk-in services and flexible booking options, with reception teams noted for prompt phone answering and helpful scheduling. The practice environment is described as welcoming and well-maintained, with patients appreciating the organisation and efficiency of operations.

However, several concerns emerge around reception experience and access. Some patients report difficulty contacting the practice, with busy phone lines and lengthy waits to book appointments. Reception staff attitudes present a mixed picture, with some patients experiencing welcoming courtesy whilst others describe unhelpful or dismissive behaviour. A small number of patients have raised concerns about medication prescription refusal and access restrictions, with one patient noting they were directed to purchase medication from a pharmacy rather than receiving a prescription.

Patients who have switched from other practices frequently cite improved appointment availability and reception responsiveness as key advantages. Overall, clinical care quality and staff compassion are viewed as strengths, though reception accessibility and consistency of approach remain areas where patient experience varies.

Appointment

75.20 %
Great

Reception

72.30 %
Great

Cleanliness

82.10 %
Great

Care

85.60 %
Excellent

Respect

76.85 %
Great

Seen on time

68.90 %
Great
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