Patient Experience Summary

Patient feedback reflects a predominantly positive experience with medical care and clinical staff, who are consistently described as compassionate, responsive, and professional. Many patients highlight convenient appointment access through walk-in services and flexible booking options, with reception teams noted for prompt phone answering and helpful scheduling. The practice environment is described as welcoming and well-maintained, with patients appreciating the organisation and efficiency of operations.

However, several concerns emerge around reception experience and access. Some patients report difficulty contacting the practice, with busy phone lines and lengthy waits to book appointments. Reception staff attitudes present a mixed picture, with some patients experiencing welcoming courtesy whilst others describe unhelpful or dismissive behaviour. A small number of patients have raised concerns about medication prescription refusal and access restrictions, with one patient noting they were directed to purchase medication from a pharmacy rather than receiving a prescription.

Patients who have switched from other practices frequently cite improved appointment availability and reception responsiveness as key advantages. Overall, clinical care quality and staff compassion are viewed as strengths, though reception accessibility and consistency of approach remain areas where patient experience varies.

Appointment

75.20 %
Great

Reception

72.30 %
Great

Cleanliness

82.10 %
Great

Care

85.60 %
Excellent

Respect

76.85 %
Great

Seen on time

68.90 %
Great

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MM

Marylin M. Google 3 years ago

Rating

Excellent!

Exceptional doctor makes healthcare journey a breeze

I recently started consulting Dr. Shephard and have been thoroughly impressed after two visits. He comes across as extremely accessible, professional, precise, and genuinely compassionate. If his approach is representative of the practice, I feel like I've discovered an exceptional healthcare provider! My heartfelt appreciation goes out to Dr. Shephard - a well-deserved 5-star rating. Thank you. CM Henry

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JB

June B. Google 3 years ago

Rating

Excellent!

Fantastic doctors and easy appointments worth switching

Switched from Lower Green medical practice due to their impossible scheduling and absolutely dreadful front desk staff. This new surgery is a complete turnaround - appointments are readily available and the physicians are top-notch. I've already had a comprehensive health screening here, which was unimaginable at my previous practice. They've truly exceeded all expectations. Perfect score of 10 out of 10.

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NM

Nita M. Google 4 years ago

Rating

Excellent!

Exceptional care at newbridge surgery tettenhall rd

The medical practice is truly exceptional. Every staff member, from physicians to nursing personnel and administrative staff, is outstanding. They demonstrate remarkable compassion, expertise, and professionalism. My entire family receives care here, and we feel incredibly fortunate to be patients at this facility. Dr. Nazir, my primary physician, consistently provides attentive and respectful treatment. Our medical concerns are always addressed promptly and effectively. Dr. Nazir consistently exceeds expectations in his role as a general practitioner. All medical professionals at this surgery are remarkable, and Newbridge Surgery on Tettenhall Road is undoubtedly the premier healthcare provider in Wolverhampton. I wholeheartedly endorse this practice. Grateful thanks.

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E.

Emran .. Google 4 years ago

Rating

Bad!

Confusing local healthcare with weird boundaries

I'm situated right near this medical facility, but inexplicably, they won't accept me as a patient within their service zone?

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KS

Kavi S. Google 4 years ago

Rating

Excellent!

Exceptional healthcare that truly puts patients first

Without a doubt, this is the most exceptional general practice I've encountered. Dr Nazir demonstrates remarkable expertise and compassion. His entire staff matches his level of commitment. They are incredibly comprehensive and consistently strive to deliver top-tier medical care. It's clear that patient welfare is the primary focus of this medical center. The reception staff are truly outstanding. They respond to phone calls with remarkable speed and offer flexible appointment options. My heartfelt appreciation goes to Newbridge surgery for maintaining such an exceptional standard of service ♥️

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KC

Kamaljit C. Google 4 years ago

Rating

Bad!

Convenient online solution for medical prescription needs

Forced to buy medication via the internet due to my medical practice's refusal. This approach will definitely be my go-to method moving forward.

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FM

Fatima M. Google 4 years ago

Rating

Excellent!

Compassionate care from newbridge medical heroes

A heartfelt appreciation goes out to the entire medical team at Newbridge surgery for their outstanding professional care and dedication.

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BB

Bill B. Google 5 years ago

Rating

Excellent!

Exceptional covid vaccination service at newbridge surgery

We would like to express our heartfelt appreciation to the entire medical team at the practice for their outstanding communication and the swift, meticulously coordinated Covid vaccination process at the Whitmore Reans Health Centre. Dr. Pickavance and her staff at Newbridge surgery operate a top-tier facility, demonstrating exceptional professionalism and empathy throughout our experience. Trevor & Carol Barker.

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KC

Kam C. Google 5 years ago

Rating

Excellent!

Exceptional care from a compassionate medical professional

Dr. Picavance was exceptional—compassionate, responsive, and genuinely supportive throughout our interaction. I truly appreciate the care and attention provided.

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CP

Craig P. Google 6 years ago

Rating

Excellent!

Efficient and modern healthcare at its best

A top-notch medical procedure. A pharmacy is located within the facility. Morning consultations commence as early as 7am on Wednesdays. Walk-in services are offered Monday through Friday. Patients who arrive before 11am and are willing to wait can consult with a physician. Consultations via telephone are also an option. The facility has undergone substantial renovations recently.

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JR

Jarno R. Google 6 years ago

Rating

Great!

Exceptional care marred by one terrible receptionist

The medical professionals at this facility are absolutely exceptional, but there's one receptionist whose attitude is incredibly off-putting. Her demeanor is hostile both during phone interactions and in-person encounters, making patients feel unwelcome and as if their presence is an inconvenience.

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LK

Lukas K. Google 7 years ago

Rating

Excellent!

Exceptional healthcare at newbridge surgery in wolverhampton

Newbridge Surgery stands out as the top medical practice in Wolverhampton. The entire staff demonstrates exceptional care and empathy towards patients. Their convenient walk-in system ensures you can consult a physician promptly, unlike other clinics where you might wait weeks for an appointment. I'm truly grateful for their outstanding service and hope they continue to maintain this high standard of patient care.

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MP

Merylen P. Google 7 years ago

Rating

Great!

Great product that exceeded my expectations

Absolutely outstanding.

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HO

Hazel O. Google 8 years ago

Rating

Bad!

Terrible customer service with endless waiting times

Trying to contact their customer service is a nightmare. The phone lines are perpetually busy, and when you finally get through, you're left waiting an eternity just to schedule an appointment.

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RD

Roy D. Google 9 years ago

Rating

Excellent!

Awesome city with endless historic charm

Boston is an incredible city! The history, architecture, and vibrant atmosphere make it an absolute must-visit destination. Walking the Freedom Trail, exploring world-class museums, and enjoying the incredible food scene were highlights of my trip. The mix of old-world charm and modern energy is truly unique. From the charming brownstones to the bustling waterfront, every corner of this city has something special to offer. I'm already planning my next visit!

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01902 751420
  • The Newbridge Surgery 255 Tettenhall Road Wolverhampton West Midlands WV6 0DE

Patient Experience Summary

Patient feedback reflects a predominantly positive experience with medical care and clinical staff, who are consistently described as compassionate, responsive, and professional. Many patients highlight convenient appointment access through walk-in services and flexible booking options, with reception teams noted for prompt phone answering and helpful scheduling. The practice environment is described as welcoming and well-maintained, with patients appreciating the organisation and efficiency of operations.

However, several concerns emerge around reception experience and access. Some patients report difficulty contacting the practice, with busy phone lines and lengthy waits to book appointments. Reception staff attitudes present a mixed picture, with some patients experiencing welcoming courtesy whilst others describe unhelpful or dismissive behaviour. A small number of patients have raised concerns about medication prescription refusal and access restrictions, with one patient noting they were directed to purchase medication from a pharmacy rather than receiving a prescription.

Patients who have switched from other practices frequently cite improved appointment availability and reception responsiveness as key advantages. Overall, clinical care quality and staff compassion are viewed as strengths, though reception accessibility and consistency of approach remain areas where patient experience varies.

Appointment

75.20 %
Great

Reception

72.30 %
Great

Cleanliness

82.10 %
Great

Care

85.60 %
Excellent

Respect

76.85 %
Great

Seen on time

68.90 %
Great
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