Newbridge Surgery
Great! (23 reviews)
Great! (23 reviews)
Patient feedback reflects a mixed experience across appointment access, reception service, and clinical care. Many patients praise the courtesy and responsiveness of reception staff, straightforward booking processes, and rapid appointment availability for urgent cases, with some reporting same-day consultations. Communication through multiple channels including text messaging and online platforms is frequently highlighted as convenient and efficient. Clinical interactions are consistently described as professional and compassionate, with patients expressing confidence in the medical professionals and noting thorough, respectful consultations.
However, significant concerns emerge around routine appointment scheduling, with extended waiting periods reported for non-urgent consultations. Some patients experienced inflexibility regarding late arrivals and felt dismissed when seeking support, particularly regarding mental health concerns. A pattern of inadequate follow-up support appears in feedback, alongside concerns about insufficient transparency regarding staff qualifications, with at least one patient reporting surprise at seeing a nurse practitioner rather than a GP despite explicit requests.
Reception experience shows inconsistency, with some staff described as helpful and welcoming whilst others are perceived as obstructive or dismissive. The practice environment is noted as accessible and well-maintained, and patients generally report feeling valued during consultations. Overall, the service demonstrates strengths in urgent care responsiveness and clinical professionalism, though challenges persist with routine appointment availability and consistency in support for complex health needs.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Patient feedback reflects a mixed experience across appointment access, reception service, and clinical care. Many patients praise the courtesy and responsiveness of reception staff, straightforward booking processes, and rapid appointment availability for urgent cases, with some reporting same-day consultations. Communication through multiple channels including text messaging and online platforms is frequently highlighted as convenient and efficient. Clinical interactions are consistently described as professional and compassionate, with patients expressing confidence in the medical professionals and noting thorough, respectful consultations.
However, significant concerns emerge around routine appointment scheduling, with extended waiting periods reported for non-urgent consultations. Some patients experienced inflexibility regarding late arrivals and felt dismissed when seeking support, particularly regarding mental health concerns. A pattern of inadequate follow-up support appears in feedback, alongside concerns about insufficient transparency regarding staff qualifications, with at least one patient reporting surprise at seeing a nurse practitioner rather than a GP despite explicit requests.
Reception experience shows inconsistency, with some staff described as helpful and welcoming whilst others are perceived as obstructive or dismissive. The practice environment is noted as accessible and well-maintained, and patients generally report feeling valued during consultations. Overall, the service demonstrates strengths in urgent care responsiveness and clinical professionalism, though challenges persist with routine appointment availability and consistency in support for complex health needs.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Wayne D.
5 years ago
Bad!
Turned away after 40 years of loyalty
I've been a patient at this surgery for over four decades, experiencing both excellent and subpar service throughout the years. My frustration peaked today regarding my appointment - or more accurately, the lack of one. I was requested to return for additional tests following Monday's appointment, where I was ironically seen more than 20 minutes behind schedule. Due to several unavoidable delays completely outside my control - including significant roadblocks caused by a motorcycle accident and emergency personnel on site - I arrived 10 minutes late. Despite thoroughly explaining these circumstances, I was categorically denied seeing the doctor, with rescheduling being my sole option. While I consider myself generally agreeable, being treated with such contempt was unnecessarily distressing and truly disheartening, medical metaphor intended. I understand healthcare services can be overwhelmed, but a modicum of flexibility and understanding would be appreciated. Complaint concluded.
Sasarman M.
7 years ago
Excellent!
Skilled surgeon helped me heal quickly
Top-Notch Surgical Care in Bath
Carlian C.
8 years ago
Excellent!
Welcoming staff made my day
The staff here are incredibly welcoming and personable, making for a delightful customer experience.