Newburn Surgery

Caring doctors but rough handling approach

The medical team are wonderful, however one of the nursing staff can be quite forceful and physical in their approach.

Practice needs modernising and better training

This practice falls short of expectations. The approach feels outdated and the clinical staff would benefit from updated training and development.

Prescription delays left me without medication

I submitted a request for a repeat medication three days ago, and after two working days the pharmacy has still not received it. If it does not arrive by tomorrow, I will have gone four days without my medication since I cannot collect it until the following week. Additionally, I need to arrange this supply every two weeks.

Friendly staff who make you feel welcome

Recently switched to this practice from my previous surgery and have found both the reception team and clinical staff to be friendly and approachable. They create a welcoming atmosphere and never give the impression that you're being a burden with your concerns.

Appointment cancelled with no alternative offered

Got a text message today notifying me that my appointment for staple removal following my procedure had been cancelled. The stated reason was insufficient staffing availability. I was advised to attend a walk-in centre or contact the telephone advice line. However, both options proved unhelpful, as they directed me back to my GP. After eventually contacting the hospital, I was told to ring my GP and explain that this should be their responsibility, and to request a visit from a community nurse. It seems this information could have been provided from the outset rather than sending me in circles.

Reception staff went the extra mile to help

I find the reception staff brilliant and friendly and will bend over backwards to help. The clinical staff member I saw was excellent and provided first-class care.

Struggling to get through on the phone

I have attempted to contact the practice multiple times since it opened, but on most occasions encountered an engaged tone. On the few instances when I did manage to get through and the call began to ring, nobody appeared to pick up the telephone.

Best practice from start to finish

Exceptional healthcare professional

Reception team made booking straightforward and easy

The medical team and reception staff are wonderful, and they handle everything with ease.

Reception staff genuinely helpful and supportive

I have been a patient at this practice for nearly three decades and have witnessed many changes in the clinical team over that time. Throughout my years as a patient, I have consistently received excellent care from the practitioners here. What stands out most is the exceptional standard of support provided by the front-of-house team, who are invariably helpful and professional. The practice also appears to be a valuable training environment for those entering the medical profession. I hope this standard of service continues for many years to come. 5 stars.

Easy to book appointments when you need them

It is consistently easy to secure an appointment without lengthy waiting periods. The team demonstrates genuine warmth and attentiveness during interactions.

Staff really listened and took time with me

A medical practice that clearly demonstrates genuine concern for its patients... the level of care provided by the team is excellent. If you are in the locality, this is the practice to choose.