Newcastle Medical Centre

Confusing messages about holiday hours

The automated voicemail indicates their closure due to a bank holiday, yet paradoxically claims they'll be operational today, after the holiday. This inconsistency perfectly mirrors the frequent medication errors I experience and explains why I'm constantly seen by temporary locum doctors who are typically incompetent and unhelpful.

Surgery's poor care frustrated me

One of the most subpar medical practices I've encountered, I've reluctantly remained a patient for 24 months due to my student status, and virtually every time I've required their services, I've experienced at least one significant problem. It's an utterly chaotic and ineffective healthcare provider that fails to create any sense of patient comfort or genuine concern.

Friendly staff made my day

Fantastic spot with incredibly friendly personnel. Absolutely suggest visiting! :)

Quick visit after endless wait time

Scheduling an appointment here is incredibly time-consuming, and even if you manage to secure one, the visit feels rushed. The front desk staff are remarkably discourteous and unwelcoming.

Doctors put me at ease quickly

My experience at this medical practice is markedly improved compared to my previous healthcare provider. I've had consultations with Dr Lyle Clemmet and Dr Jeremy Lin, and both physicians have been incredibly supportive. As an individual who typically feels anxious about medical appointments, they have made my visits here remarkably comfortable and stress-free.

Tracy made my nerve-wracking visit so much better

After submitting the online registration, I secured an appointment within a fortnight. Nurse practitioner Tracy immediately put me at comfort, as I was experiencing significant anxiety. Her approach was exceptional, guiding me precisely through my concerns with compassion and without any hint of criticism. I am truly grateful for her support and couldn't have imagined a more ideal healthcare professional to assist me!

Late afternoon scheduling frustration

During my attempt to book a consultation, the front desk staff explained that they do not accept scheduling requests close to their daily closing hour. While I recognize the importance of maintaining smooth operational workflows, this policy struck me as somewhat frustrating and caught me off guard from a patient's perspective.

Fast and friendly morning service

Excellent

Waited months for a simple checkup

by the time their scheduling allows me to be seen, i'll likely be six feet under

Friendly staff made my day

Top-notch assistance that truly exceeded my expectations. Highly professional and completely satisfactory.

Quick and friendly morning stop

Satisfactory assistance provided

Quick and friendly afternoon help

Top-notch service that truly exceeded my expectations

Compassionate Care

The GP was kind , compassionate and caring. He allowed ample time for the consultation. He offered advice and was understanding. He suggested a plan to move forward in what have been challenging and complex health issues. Just outstanding care.

Terrible primary care with racist undertones

Avoid signing up with this medical practice. It's absolutely terrible. Their appointment scheduling is a complete mess, and the staff comes across as discourteous and, from my perspective, showed hints of racial insensitivity that made me feel deeply uncomfortable. They completely disregard patient concerns, immediately resorting to ordering generic blood or urine tests without even listening to your symptoms. After that, they expect you to wait 7-14 days for results and provide no follow-up consultation. They seem incapable of arranging a subsequent appointment to discuss your actual health issue. Their medical expertise appears limited to prescribing paracetamol and ibuprofen as a catch-all solution for every single medical complaint.

Impossible to schedule with this clinic

It's impossible to secure an appointment with this practice. Their availability is nonexistent, rendering my registration completely pointless. Whenever I require assistance, I'm left without any support or options.

Quick care when daughter needed help

My child is currently in her freshman year of university and has been struggling with her health. After registering with the medical practice back in October, she reached out this morning and was incredibly fortunate. Within just half an hour, she was consulted by a doctor and promptly obtained her prescribed medication from the local pharmacy. Massive appreciation goes to Newcastle Medical centre for providing what seems to be the most responsive and streamlined healthcare service I've encountered recently. As a parent located far from my daughter, this experience has been incredibly comforting and reassuring!

Worst medical practice ever

I'd give a worse rating if I could, this is hands down the most disorganized medical practice I've ever experienced, with staff who are incredibly rude and entirely unhelpful. I strongly recommend seeking out an alternative GP practice if at all possible. The staff appear to be inadequately trained and are dispensing medical guidance that is shockingly inaccurate, even at the most basic level.

Doctors missed my diagnosis completely

My encounters at this facility have been consistently terrible, with personnel displaying a lack of compassion and professionalism that only heightened my distress. I seldom encountered a healthcare worker who showed genuine understanding or care regarding my medical concerns. Throughout my journey, seven separate physicians failed to accurately identify my condition, forcing me to ultimately seek help from my local family doctor, who promptly diagnosed and treated me effectively. I strongly advise against seeking treatment here.

Online booking saved my day

For the past two years, I've been a patient at Newcastle Medical Centres, and without a doubt, this is the finest GP practice in the region. My experiences have been consistently outstanding. The online booking platform is remarkably user-friendly, enabling me to schedule appointments effortlessly at times that perfectly fit my schedule. Instant confirmation eliminates the traditional phone booking headache and saves considerable time. The medical professionals here demonstrate exceptional expertise and genuine care. During consultations, they actively listen to my concerns and offer comprehensive, precise guidance. I never feel pressured or hurried, and they meticulously ensure I comprehend all potential treatment approaches. The medical facility itself is pristine, contemporary, and impeccably organized. The reception and support staff are both welcoming and highly competent, creating a smooth and stress-free experience from arrival to departure. In summary, my interactions with Newcastle Medical Centres have been truly exceptional, and I enthusiastically recommend them to anyone seeking superior healthcare, particularly given their incredibly convenient digital appointment scheduling system!

Friendly doc made my first visit stress-free

After relocating to Newcastle, I changed healthcare providers, and the transition was incredibly smooth. The online booking process was straightforward, and I quickly secured an appointment with Dr. Shek. She was wonderfully personable, instantly helping me feel comfortable. Her communication was exceptional, clearly explaining medical concepts and distinguishing between typical and atypical health situations. I have absolutely no criticisms about my experience!