Newcastle Medical Centre

Friendly staff made my checkup smooth

Excellent care provided. Medical professionals, including physicians, nursing staff, and support personnel, were top-notch. The front desk team was also courteous and accommodating.

Friendly staff made my regular checkups better

Over the past several years, I've encountered this medical practice multiple times, and my impressions have been predominantly favorable. Initially, I arrived with low expectations, assuming all general practitioner offices were subpar, but this place proved me wrong. They consistently demonstrate reliability by promptly answering phone calls, processing referrals as promised, and genuinely following through on their commitments. Both the administrative and clinical personnel have been exceptional. As I require periodic treatments here, every staff member has consistently made me feel comfortable and valued. I'm genuinely anxious about the possibility of relocating and being forced to find a new GP, as this practice has set such a high standard.

Quick care and helpful follow-up

My general practitioner is exceptional. They're incredibly meticulous when investigating health concerns. Blood tests were arranged swiftly, and a comprehensive follow-up was provided. Obtaining my medications is a seamless process without any complications. When I required a form completed, it was processed within 24 hours. The overall service is outstanding, and I wholeheartedly endorse this medical practice.

Friendly team made my day better

Absolutely exceptional medical professionals who consistently go above and beyond in their care and support

Compassionate gps who truly care

Throughout my decade-long association with this medical practice, I've consistently found it to be exceptional. The general practitioners here stand out as the most compassionate and supportive I've encountered in the United Kingdom; they're proactive about recommending necessary diagnostic tests and offer genuine personal support, especially during challenging mental health periods. An added bonus - for those who are concerned about such matters - is their phlebotomy team, who are remarkably skilled at drawing blood with such precision that the procedure is virtually imperceptible.

Quick and helpful airport check-in

Extremely prompt service, courteous employees, pleasant overall interaction

Compassionate dr clemment saved my day

Full downturn on the initial review sadly. Primarily because when you are genuinely feeling hopeless and seek medical advice, being told to see your GP who is "paid to care" is disheartening. Attempting to secure an urgent appointment reveals a hostile environment, especially with the reception staff, particularly Miss C Mooney (Practice Manager), who prevents patients from expressing their genuine feelings and fears. Her unprofessional approach includes abruptly ending phone calls with an dismissive "OK BYE THEN" and seemingly taking personal offense. As if her initial treatment wasn't devastating enough, she escalates the situation by sending a threatening letter suggesting the patient will be "REMOVED FROM THE PRACTICE AS PER PRACTICE POLICY", completely disregarding the patient's emotional state. The entire interaction focuses solely on "POLICIES and PROCEDURES" with absolutely no compassion, empathy, or human consideration. #1 My second visit here, and I'm fortunate to see Dr. Clemment again. He is truly exceptional and represents the best of NHS care. I'm grateful to find a GP who genuinely cares about patients as individuals, not just as a monthly paycheck. His approach restores my faith in healthcare professionals. The reception staff are equally pleasant and welcoming. Highly recommended. #2 Too unwell to provide comprehensive details due to the practice's rigid policies and shockingly unprofessional staff, especially the management. The only commendable staff member is Courtney, who stands out amid the robotic and heartless colleagues. Despite my desperate plea for basic information, I was verbally abused and summarily dismissed. My request was simple: the name of an initial contact. The reception staff's attitude was offensive, but the manager's behavior was absolutely deplorable. Their treatment has only confirmed my existing struggles. This review serves as a warning to anyone expecting fair, individual, and respectful treatment from this practice's front-line staff. AVOID. AVOID. AVOID. Unless you want your mental health further deteriorated.

Josh made my blood draw painless

I had my blood drawn by Josh Basiel, and despite my usual discomfort with needles, he made the entire process incredibly pleasant. His professionalism and kindness were remarkable, not just to me but also to my accompanying friend!

Doctors who actually listen and care

The medical team here is incredibly supportive and welcoming. The general practitioners consistently provide excellent care!!

Josh made my blood draw painless

Kudos to Josh, the phlebotomist who drew my blood today. He recognized me from a previous visit, was incredibly polite, and we had a delightful chat. What's more, his technique was so smooth that I barely noticed the blood draw. Overall, it was an excellent interaction.

Quick help for my daughter's health

I approached this practice with cautious expectations, but I've been genuinely impressed by the quality of service. My experience with scheduling has been seamless - each time I've phoned to book an appointment for my daughter, the wait times have been minimal. The reception staff are consistently welcoming and accommodating, and I've always been able to secure an appointment either immediately or within a very convenient timeframe. The medical care has been top-notch, with the doctors demonstrating a clear commitment to thoroughly investigating and understanding the root cause of health concerns, as evidenced by their proactive approach of arranging comprehensive follow-up assessments and additional diagnostic tests.

Unhelpful booking during christmas break

This medical practice desperately needs to overhaul their scheduling approach - it's completely unacceptable. Given that most patients are students, I'm deeply concerned about these vulnerable young people being left at significant risk. The front desk staff demonstrate zero compassion - despite my desperate pleas for an urgent consultation, they remained completely inflexible. I was seeking an immediate appointment due to my critical need for blood tests, as I'm experiencing extreme weakness and suspect I'm suffering from severe anaemia once more. Their proposed appointment was four days later - at a time when most students have already departed for Christmas break - when I required same-day attention. I strongly advise against registering with this practice - it's an absolute exercise in frustration. Seek out an alternative healthcare provider that actually demonstrates basic patient care, as this experience is utterly deplorable. Zero stars, without question!!

Rude staff ruined my entire visit

Abysmal customer support and an incredibly rude front desk staff member who made the entire experience unbearable.

Mixed feelings about booking and website

I encountered no difficulties when scheduling my appointment, and the receptionist was exceptionally pleasant and supportive during the booking process. My primary concern lies with the practice's digital infrastructure, including the contraceptive form's limited dropdown choices, unresponsive email communication that remained unanswered for a week, and restricted access to my complete medical documentation through the NHS App. Despite these technological shortcomings, I'm satisfied as long as I secured my desired appointment.

Worst practice with googling doctors

STEER CLEAR OF THIS PRACTICE!! Frankly, I'm baffled by the credentials of these physicians, as they represent the most incompetent medical professionals I've ever encountered. Not once have their recommendations actually improved my health, and it's obvious they couldn't care less. They simply resort to Google searches. Their medical repertoire seems limited to prescribing codeine and paracetamol. Completely worthless personnel. UPDATE: I've received a notification from the clinic about potential removal due to this review. Miss Mooney, you're technically correct that every staff member has formal qualifications, but that's their sole merit. If your team is supposedly so qualified, why are you languishing with a pathetic 2.1-star rating? What an absolute embarrassment. Instead of ejecting patients, perhaps focus on improving your staff's attitude and training them not to display dismissive eye-rolling when patients seek help #professionalincompetence

Rude receptionist ruins clinic experience

Truly disheartening experience. One receptionist in particular displays an incredibly unprofessional demeanor. She sighs dramatically when requested to check alternative appointment dates and consistently interrupts patients. This environment feels particularly challenging for individuals struggling with anxiety or mental health issues. Despite accumulating negative feedback and ongoing complaints, the practice maintains an inflexible booking policy, claiming they're perpetually overwhelmed. Appointments are essentially only available same-day, and even those vanish rapidly, leaving patients endlessly dialing through constant busy signals. The scheduling process resembles a chaotic, competitive scramble. The medical professionals themselves are actually quite competent, assuming one can successfully secure an appointment. Having been a patient here since 2007, I've witnessed a steady and disappointing decline in their overall service quality.

Terrible service and rude staff at clinic

This GP practice is absolutely terrible and the most disappointing I've encountered. When I was previously registered with them, they outright rejected my request for documentation of my patient history. The front desk personnel are incredibly discourteous and completely uninterested in addressing patient concerns. Moreover, the physician demonstrates a shockingly unprofessional demeanor and treats patients with clear disrespect.

Impossible to book an appointment here

The medical staff at this practice are truly exceptional. Despite their excellence, scheduling an appointment is incredibly frustrating. You're required to call precisely at 8am to secure a slot two weeks in advance, which is completely ridiculous.

Quick and responsive healthcare help

Highly responsive assistance. I consistently get booked for appointments or find alternative solutions whenever I contact them. I've used their online consultation form twice now, and each time I received a prompt reply on the same day, which is remarkably superior to other medical practices I've experienced.

Friendly staff made my day better

The staff here is outstanding Heartfelt appreciation goes to the welcoming receptionist and Tara, a compassionate Practicing Nurse