Newcastle Medical Centre

Frustrating wait for simple medical form

Extremely unhelpful. I submitted a concise medical documentation form just seven days ago that requires immediate attention. Despite multiple phone calls, I've been repeatedly told my healthcare provider is unavailable due to patient consultations, and they refuse to provide a specific timeline for retrieving the document. This level of service is completely unacceptable, especially considering the form's brevity and the minimal effort required to complete it!

Worst doctor's office in town

Getting an appointment here feels impossible, like hitting the jackpot. The healthcare staff are incredibly rude, and the overall service quality is abysmal. I've never experienced such a frustrating and unprofessional medical experience in my life.

Rude desk staff ruined my stay

The front desk personnel require immediate performance assessment and potential replacement.

Frustrating wait and unanswered phones

Attempting to schedule an appointment requires calling the Center at 8 a.m., but their phone lines remain unresponsive despite multiple attempts. The wait times are excessively prolonged. When I sought an ultrasound due to severe abdominal pain, I was told the earliest available slot was three weeks away. After two months of futile efforts to receive medical assistance from my general practitioner, I ultimately decided to seek treatment in Russia.

Quick turnaround with awesome doc

absolutely fantastic service, sent an online consultation at 10:30 in the morning, received a call from the doctor by noon, and had my appointment at 3 pm. truly exceptional care, incredibly smooth process, definitely the most impressive healthcare provider I've ever encountered!

Frustrating morning calls to unresponsive clinic

The healthcare professionals are excellent, but the scheduling protocol is utterly frustrating. Being instructed to call precisely at 8am for an appointment, denied booking at alternative hours, and then consistently failing to connect with receptionists during that narrow window is maddening. There's no hold system... just constant busy signals. Numerous calls go completely unanswered.

Friendly staff made my visit easy

I've had nothing but smooth experiences with this medical facility. The entire team, from the front desk personnel to the physicians and nursing staff, are incredibly kind and consistently demonstrate a genuine commitment to providing exceptional support in every possible way.

Friendly staff made our healthcare smooth

From the moment we began our journey here, we've been thoroughly impressed. The medical professionals demonstrate exceptional compassion and diligence, while the administrative staff remains consistently quick to address our needs. Scheduling appointments has been seamless and convenient. I cannot speak highly enough about this surgical practice and would enthusiastically endorse them to anyone seeking quality healthcare.

Friendly staff helped calm my nerves

The front desk staff displayed remarkable empathy, comprehending my message despite my evident nervousness. Scheduling an appointment was straightforward, and arranging follow-up care was even more seamless. During my blood draw, Mr. Josh was exceptional. He created a sense of security and demonstrated professional expertise. As someone typically anxious about blood tests, I was amazed that I barely noticed the procedure, especially given the complexity of my veins. This was a perfect experience. I'm puzzled by negative reviews, which seem to disproportionately represent unsatisfactory encounters and fail to reflect the overall quality of care at this medical practice.

Friendly doctor who took time to explain

The general practitioner I consulted was attentive, kind, and thoughtful, carefully walking me through each detail and addressing every query I had. Additionally, the practice makes the process of booking and checking in remarkably straightforward.

Best gps service in the uk

I'm truly impressed - among the dozen GPS practices I've encountered across the United Kingdom, this one stands out as exceptional. 👌 The workplace environment here is outstanding, with a wonderfully supportive atmosphere. The staff demonstrate remarkable professionalism, treating patients with genuine respect and compassion.

Knee pain ignored after two e-consults

this establishment is absolutely terrible. I submitted an online consultation request due to my excruciating knee pain, and they refused to schedule an appointment. When I sent another e-consultation form after my condition deteriorated, they responded with "as we mentioned previously..." . Aren't healthcare providers supposed to assist patients, or have I misunderstood their purpose?

Quick care when I needed help

Secured a medical appointment shortly after my phone call. The physician was exceptional, accurately identifying my condition and promptly arranging a hospital referral, with everything resolved in just a couple of hours.

Compassionate care from start to finish

Medical staff here are exceptional - both nurses and doctors demonstrate remarkable compassion and attentiveness. They truly listen and show genuine understanding during interactions.

Friendly staff and long-time patient care

Throughout my time in Newcastle since arriving as a student in 1998, I have consistently experienced excellent care from the Newcastle medical centre. The reception team demonstrates genuine helpfulness and courtesy during our interactions. Interestingly, one of the staff members is actually a former student of mine. I believe the existing reviews do not accurately reflect the quality of service provided here.

Rude receptionist crushed my anxiety hopes

I'm simply going to outline my deeply distressing encounters and offer a stern warning to anyone struggling with anxiety - NEVER engage with this medical practice: - Disconnected twice - The same receptionist displayed extreme rudeness. Being new to independent medical visits, I asked multiple questions, and she responded with a hostile tone before abruptly ending the call. She even cruelly remarked, "Maybe you wouldn't be so anxious if you took your tablets". As someone battling significant anxiety, this receptionist's behavior was incredibly triggering, particularly her insensitive comments and apparent ignorance regarding mental health - I've essentially been forced to fight for my medication. Despite being diagnosed with anxiety in November 2021, this practice seemingly doubted my condition. Considering my anxiety, one would expect a more compassionate approach, but instead, I repeatedly had to plead to receive my medication. - Securing an appointment is impossible unless a receptionist arbitrarily deems you worthy. Some staff genuinely help, while others are dismissive, instructing you to call back later with promises of available slots (which never materialize) - My most appalling experience involved a doctor promising a face-to-face appointment that week and assuring me a nurse would contact me the next day (which never happened) When I called the following day at 12:30, I was told an appointment was available at 12:45 - how is that remotely practical? I was told alternative slots might not exist, yet a brief hold magically produced an appointment? This practice demands patients grovel for medical attention - it's absolutely unacceptable, and I implore anyone reading to avoid them at all costs. The consistency of similar experiences in other reviews further validates my account.

Awful reception staff ruined my healthcare

The reception personnel consistently demonstrate a discourteous, antagonistic, and uncooperative demeanor, with this negative attitude seemingly originating from the Practice/Admin Manager. I am preparing to file an official complaint with the CQC and NHS regarding my interactions. While the Nurses and Dr Makepeace have been the sole exemplars of helpfulness and professionalism, the remaining staff, including management, display a complete absence of empathy, competence, and workplace conduct. Securing an appointment is perpetually impossible, and they have repeatedly failed to address this fundamental issue. The practice's operations are so inadequate that it arguably warrants complete closure.

Long waits and no rescheduling options

Absolutely dreadful experience with GP appointments. Consultations are perpetually delayed, and rescheduling seems impossible.

Frustrating calls that never connect

Absolutely dreadful cellular connectivity. My calls consistently fail to connect. On the rare occasion they do, I'm met with endless wait times and no availability.

Worst customer service ever on a monday

Avoid interacting with their customer service or visiting their location at all costs!