Newgate Medical Group

Terrible healthcare experience with rushed treatment

Absence of thorough medical guidance. Their primary goal seems to be expediting patient dismissal, skipping comprehensive medical consultations. I was made to feel like an anonymous statistic rather than an individual seeking care. I won't be returning to this facility.

Exceptional care from sheryl and dr hussain

Sheryl is truly exceptional, an incredible professional who, along with her fellow receptionists, manages to provide excellent service despite handling a massive patient load of over 35,000 with limited staff. Their commitment and genuine care are remarkable, consistently going the extra mile to help patients. Kudos to the entire team! Dr. Hussain is simply outstanding! His expertise, professionalism, and supportive approach make him a standout physician. I highly recommend requesting him as your doctor!

Quick service at packed medical clinic

Hectic healthcare facility, yet managed to secure a physician consultation on short notice Grateful for the prompt service 😊

Quick help and care when i needed it most

Superb Care. When I required consultation with a Healthcare Professional, I contacted the medical center and was promptly scheduled for an appointment with a Specialist Nurse Practitioner within sixty minutes. They provided expert guidance on the most effective approach to address my medical concern. Following the professional advice, my health issue has been successfully managed. The service was exceptional from beginning to end, and I am truly grateful. Moreover, the Specialist Nurse Practitioner followed up by phone yesterday, delivering my test results and ensuring my complete recovery. My sincere appreciation.

Disgraceful

Leaving aside the difficulties of getting appointments, the main problem is lack of honesty to the patient: eg when a GP says that an urgent 2 week referral will be done by him that day only to find 10 days later 'he is on annual leave and we can't disturb him' (sic!) BUT THE REFERRAL STILL HASN'T BEEN DONE! is astonishing, appalling and dishonesty. For the Practice manager of the same surgery to assure me by email that a staff member will check another referral and get back to me In a week, only for a week to pass and now I speak with the staff member who has never seen the instruction at all! It is just one lie after another, or sheer incompetence, who can tell?

Unprofessional service with endless gossip and excuses

Subpar establishment with poor service.. They claim to be overwhelmed and crowded, yet when you're waiting endlessly due to an urgent matter, you quickly notice the place is completely deserted! If it's so empty, why do they insist they're swamped? But the most aggravating aspect is the unprofessional gossip! The female staff members ignore incoming calls, instead engaging in personal chatter and using their private phones (consistently the same Polish employees).. it's time to grow up - discussing others behind their backs is disrespectful and inappropriate!!

Terrible customer service with zero support

Absolutely terrible. It seems they have no genuine customer service, instead employing a so-called "system" designed solely to reject and discourage people.

Frustrated with ineffective medical care for uti

Been battling a persistent urinary tract infection for half a year, and despite multiple medical consultations, I've received no effective treatment. Each appointment has been frustratingly unhelpful, with doctors simply advising me to increase my water intake, which has done nothing to resolve my ongoing health issue.

Terrible customer service left me hanging all day

Sitting here since early morning, waiting for a call that never seems to come. This is completely ridiculous and a total waste of my time.

Exceptional service from a caring receptionist

Laura at the front desk went above and beyond to assist me, truly exceeding my expectations. I was incredibly impressed by her dedication and would strongly recommend recognizing her exceptional service with a well-deserved salary increase.

Confusing experience with local government service

Is this a rehearsal or demonstration taking place at the local municipal building in Worksop?

Smooth healthcare experience with simple online triage

Getting a fresh appointment or medication refill is pretty straightforward if you make sure to submit your triage paperwork around 8 in the morning. This approach seems more efficient compared to other healthcare scheduling methods I've encountered.

Terrible service that left me completely frustrated

Absolutely abysmal service that defies belief. Their processing time for a single application drags on for an unacceptable two-week period, and they demonstrate complete indifference to the customer's needs, showing zero consideration for the patient's time or urgency.

Smooth and reliable customer experience

Prompt and excellent support provided

Shameful neglect of our most vulnerable seniors

Absolutely appalled by the complete disregard and negligent care shown towards our senior citizens. The treatment of the elderly in this community is shameful, and the NHS should be deeply embarrassed by their callous approach.

Terrible customer service that wasted my time

Spent ages stuck in a phone queue, only to have the call abruptly terminated before reaching a representative, leaving me incredibly frustrated and unhelped.

Great service with a smile

Courteous and extremely accommodating

Smooth and hassle-free customer experience

Streamlined and hassle-free from start to finish

Nicola made my shopping experience smooth

Everything went smoothly, credit goes to Nicola

Terrible medical care that destroys patient health

Incompetent medical professionals who seem to trigger cardiac events and cause patients to endure prolonged, severe digestive distress for months on end. They also neglect respiratory patients by failing to provide essential asthma medication. These healthcare providers deserve to be completely disbanded.