Newgate Medical Group

Frustrating registration nightmare with unhelpful staff

Utterly appalling service, sent registration documents to the GP practice approximately seven and a half months back. When seeking medical care, we were informed that we were not registered and therefore ineligible for an appointment. Staff dismissively suggested that the paperwork was likely mishandled, implying we had not submitted the forms correctly. Zero help or support was provided.

A wonderful experience today

I have seen several doctors at this practice and none have listened nor heard me the way that the GP I saw today has. Dr Naz took time to listen to my concerns, to talk through things with me, to examine my issues rather than just leaping straight to prescribing something for the symptoms. She made me feel heard and she explained everything wonderfully. A doctor I would go out of my way to make sure I could see again.

Speedy medical response exceeds all my expectations

I submitted my triage form at 8:05, received a call by 8:20, and secured an appointment for 10:50. The entire process was impressively smooth and efficient. While I understand that no system is entirely flawless, I was thoroughly satisfied with the service and appreciate the staff's professionalism. Many thanks to everyone involved.

Terrible service and dismissive medical staff

The personnel here display a lack of professionalism, and certain physicians seem uninterested in listening to patients' concerns or perspectives.

Compassionate doctor resolved my healthcare concerns

I recently experienced some complications with my online consultation, but today I received a helpful phone call regarding pain management that left me thoroughly satisfied with the physician who reached out.

Seamless healthcare from triage to treatment today

I utilized the medical consultation request form recently I completed the document at 07:59 and submitted it exactly at 08:00 in the morning A callback was received before 11:00 am. I consulted with a physician at 1:30 pm. My prescribed medication was ready at my preferred pharmacy by 2:00 pm By 2:30, I was undergoing blood work at the medical facility By 5:00 pm, I had my X-ray completed Blood test results were available on the NHS mobile application by 11:30 pm Truly exceptional service and patient care, and while I understand the system can be debated, I can personally confirm its effectiveness 👏👏

Caring doctors and staff make all the difference

Truly exceptional medical care, with an incredible team that includes the welcoming front desk staff. The physicians are attentive and genuinely compassionate. After leaving Larwood Surgery due to their arrogant approach and subpar service, switching here has been the most fantastic decision I've made!

Nicola saved the day with amazing support

Nicola provided excellent assistance. Fingers crossed the problem has been resolved.

Frustrating healthcare with caring staff

The personnel are friendly and willing to assist, but the patient scheduling process is severely lacking. Securing a doctor's consultation is extremely challenging.

Serious medical errors could have harmed my daughter

I'm going to have to reach out to this medical practice. My daughter's hospital discharge summary listed a medication she has never been prescribed as a long-term treatment. Thankfully, to the best of our knowledge, she was not administered this medication during her hospital stay. Her hospital consultant is investigating the matter. They erroneously recorded that she is on two heart medications. She is not and has never been on these drugs. If she had been given these during her hospital stay, they could have potentially caused heart damage. Upon reviewing her GP records, these medications were noted as regular prescriptions, supposedly first prescribed in the year 1900. If medical staff only check prescribed medications upon hospital admission without verifying the dates, she could be inadvertently given these drugs. They have also added notes to referrals following A and E visits, suggesting no further action is required. You should be able to trust that they won't put you at risk like this, without having to act as a detective every time you interact with them.

Excellent care and service at newgate medical centre

My visit to Newgate Medical Centre on 30th November was exceptional. The receptionist demonstrated remarkable professionalism and kindness. She assisted me with completing my triage form and maintained a pleasant demeanor throughout our interaction. Shortly after, I was promptly scheduled for an appointment within a 90-minute window. My consultation with Nicola Happ-Smith proved to be the most outstanding medical encounter I've experienced in years. She attentively listened to my concerns and provided timely guidance. Her examination was comprehensive, and I believe her prescription and accompanying advice were perfectly tailored to my needs. Unlike previous experiences, I was entirely pleased with every aspect of my medical care. The entire process met and exceeded my expectations. My sincere gratitude.

Frustrating healthcare experience with terrible customer service

The customer service is abysmal, with a phone system that's completely dysfunctional and prone to disconnecting calls after lengthy wait times. The front desk personnel seem overly eager to interrogate patients about their medical conditions and push their unqualified 'triage' process, inappropriately probing into personal health matters that should remain confidential.

Dangerous medical practice endangering patient health

Absolutely terrible healthcare facility. A patient suffering from COPD was discharged without critical emergency medication, resulting in hospitalization. Attempts to schedule a follow-up appointment are futile due to uncooperative reception staff blocking access. It's utterly nonsensical that they're expanding their premises when they can't even provide basic patient care and access to a general practitioner.

Impressive growth and remarkable progress

Showing significant progress over the recent weeks

Terrible service and zero customer support

Lack of clear communication and responsiveness has been a significant issue throughout my experience with this company. Information is not shared effectively, and getting timely updates or answers to inquiries feels like an ongoing challenge.

Overwhelming online platform for covid long-haulers

As someone struggling with long COVID, I find it challenging to comprehend and absorb digital content due to cognitive difficulties.

Frustrating appointments ruin an otherwise excellent service

The employees are fantastic and genuinely strive to provide excellent service. However, scheduling an appointment is an absolute nightmare. In-person booking is impossible, and phone attempts are equally frustrating - after enduring a lengthy wait, you're essentially just redirected to their online system. I want to be clear that this criticism isn't directed at the staff, but rather the deeply flawed appointment scheduling process.

Frustrating triage system fails patients every time

Utterly pointless endeavor. Attempting to navigate their new triage system is an exercise in futility. Multiple attempts have yielded nothing but repeated messages about being at full capacity. This is supposed to be a service? More like a complete mockery. Absolutely embarrassing.

Compassionate care and swift medical support

Superb medical examination with prompt facility that quickly referred me to the hospital for additional testing Extremely pleasant consultation where the professional performed her duties exceptionally well

Elisa made my day with exceptional service

I spoke with Elisa at the front desk, and she provided exceptional assistance, making my interaction truly pleasant and enjoyable.