Newgate Medical Group

Frustrating healthcare experience that left me hopeless

Better to endure the agony quietly than to subject yourself to additional frustration by attempting to seek assistance. If you relish a futile endeavor filled with roadblocks, go ahead and give them a ring.

Compassionate doctor with exceptional care and expertise

Dr. Hussain was exceptional, demonstrating both remarkable skill and genuine compassion. His approach was not only professionally outstanding but also warmly personal.

Exceptional healthcare with compassionate and proactive support

Nicola demonstrated exceptional professionalism through her straightforward and transparent approach. She proactively scheduled all necessary examinations, making me feel thoroughly cared for without me having to prompt her. She subsequently reached out via telephone to check on the status of my concerns. The results were comprehensively explained to me, and an additional consultation was arranged for further investigation. Excellent service

Exceptional care from a truly compassionate doctor

Dr. Hussein provided exceptional service that truly exceeded my expectations. I could not have asked for anything more impressive or satisfactory.

Efficient triage system saves the day

The doctor's office was incredibly supportive. Despite the initial challenge of getting through on the telephone, the recently introduced triage form significantly streamlined the appointment scheduling process (provided you're quick enough to complete it promptly). I was pleasantly surprised to secure an appointment much faster than I had anticipated.

Frustrating medical practice with misleading hours

Hours listed online and on their website are misleading, and when you call, the medical practice appears to be shut. Scheduling an appointment is extremely challenging.

Terrible healthcare practice that fails patients completely

UPDATE TO THE BELOW REVIEW! Now, according to this disorganized system, online bookings are non-existent. Here is the message from my online account: "You have already requested this service but it is currently unavailable at your practice. If the service is made available, you will automatically gain access to it." This practice has rendered it practically impossible to secure an appointment with a doctor or even obtain a telephone consultation. The senior partners responsible for this debacle should be held accountable! Original Post: Does this incompetent practice genuinely want patients to book appointments? Online booking: Complete mockery! Telephone: Random chance of reaching someone. After 30 minutes, automatically disconnected. Forbidden from visiting the surgery to make appointments, must use online or phone (which are useless). Regular check-ups for chronic conditions have disappeared. Why no email communication? Redundant letters sent repeatedly. Where are the practice partners? I haven't seen 'my designated GP' in over two years. Have they vanished? How this disaster was awarded a 'good' rating by the previous abysmal Quality Care Commission is laughable! As taxpayers, we are funding this charade. We are paying for absolutely no service.

Terrible service left me frustrated and helpless

Utterly unbelievable. Their online booking process is completely ridiculous. I've been attempting to schedule an appointment all morning without success. Switching to phone contact seemed like a solution, but I've been stuck on hold, being transferred around for more than thirty minutes. My phone credit is completely depleted!!! Now I'm forced to trek to their location in person (walking since I have no transportation), which requires a 40-minute journey. This entire ordeal is so stressful that I'm literally in tears and feeling extremely distressed. They absolutely must fix this terrible system before someone suffers serious consequences.

Compassionate care from amazing medical professionals

I want to express my gratitude to Dr. Gray and Dr. Holman for their assistance during the past week, and also extend my appreciation to the helpful reception staff. My sincere thanks.

Nicola provides exceptional customer service experience

Met Nicola during my appointment, and she was incredibly courteous and professional. Her demeanor instantly put me at ease, creating a welcoming and comfortable atmosphere.

Terrible service that fails to deliver anything

Completely pointless. This so-called "practice" is nothing more than a hollow concept, utterly ineffective and totally worthless. Total garbage !!!

Terrible service and frustrating appointment scheduling nightmare

I've tried repeatedly to work with this practice, but their scheduling process is so frustrating that I find going to a walk-in clinic far less aggravating than dealing with Newgate Doctors. Useful only for getting repeat prescriptions, and nothing more.

Nicola made my appointment truly exceptional

Nicola was absolutely outstanding during our interaction. Her approach was both highly professional and deeply empathetic. She addressed all of my concerns perfectly and communicated exactly what I needed to hear. I am incredibly grateful and sincerely hope to work with her again. She provided a comprehensive explanation of the upcoming process and significantly improved my emotional state by the end of our appointment.

Terrible customer service ruins healthcare experience

Spent thirty minutes queued up, only to have the call drop right when I was about to speak with someone! This is absolutely unacceptable - how can anyone possibly get medical attention like this? Completely unsatisfactory service.

Compassionate counselor helps me through tough times

During my recent consultations with Nicola, addressing my elevated stress levels, I found her to be exceptionally empathetic. She demonstrated genuine care and composure, posing thoughtful inquiries with professionalism while offering supportive guidance and comforting reassurance precisely when I required it most.

Worst medical group ever terrible service and care

I've attempted to contact them between 8-9am, supposedly the only appointment booking window according to their receptionists... Yet the calls consistently went to voicemail. Newgate medical group continues to astound me with their incompetence - I've never encountered such blatant disregard from any previous healthcare providers. They instruct us to call within a specific timeframe and then fail to answer, subsequently questioning why we didn't reach them during those exact hours. They should simply acknowledge their inability to serve patients effectively instead of shifting blame and spinning nonsensical excuses. They've abruptly discontinued my repeat medication on the NHS app without any prior notification, putting me at risk of potential seizures if I cannot quickly reinstate my prescription. Moreover, their consistent unavailability means I could potentially suffer seizures before successfully connecting with a doctor. They've prescribed unnecessary medication seemingly to inflate their revenue, despite my bloodwork showing healthy ranges across all metrics, offering no substantive medical rationale beyond a vague "keeping me healthy" explanation. Having experienced multiple GP practices over the past five years, this is unquestionably my most deplorable healthcare encounter. While I understand the NHS faces significant challenges, such systemic negligence remains inexcusable.

Worst medical group with zero patient care

I've repeatedly called, only to be stuck in lengthy queues and redirected to an automated service, forcing me to start the entire waiting process over again. I've been dealing with ongoing health issues for nearly two years, beginning with irregular bleeding. Apparently, this isn't significant according to the receptionist I spoke with today, who seemed uninterested in booking me an emergency appointment. "The world has gone mad"! Patients are genuinely trying to obtain early diagnoses and treatment, but these medical practices seem determined to discourage and deter patients at every turn. I'd have an easier time scheduling an appointment with the Pope than with Newgate medical group. It's absolutely the worst surgery I've encountered. During my last visit, I had to practically beg to be seen, and only lucked out with a compassionate receptionist. Today's call was an absolute nightmare. Thanks for nothing, and please stop lecturing patients about early diagnosis when you make it virtually impossible to secure a simple appointment. Not everyone can make calls or book online at 8 am, given school runs and work commitments. It's shameful, especially when I've explicitly shared concerns about irregular bleeding and bloating, with a family history of cervical and bowel cancer - conditions my mother has experienced. Despite this critical information, my health concerns still seem unimportant. There is zero patient care.

Compassionate doctor who truly listens and helps

Dr. Mazhar demonstrates exceptional compassion and attentiveness during consultations, consistently providing valuable support and guidance.

Quick and efficient healthcare for me and baby

I completed the digital pre-screening questionnaire and was told they'd respond in 48 hours, but surprisingly, they called me back with a scheduling within just 60 minutes. I received a consultation with a paramedic regarding my dermatological concerns, and my daughter was also examined by Dr. Glover during the same visit.

Compassionate doctor provides thorough and caring consultation

GP demonstrated a thorough understanding of my medical background and symptoms. The consultation provided comprehensive insights into test results, potential underlying causes, and practical strategies for symptom management. Their attentive approach and supportive guidance were greatly appreciated. Sincere thanks.