Newgate Medical Group

Compassionate care and swift medication review

Excellent experience, the team dedicates themselves to providing top-notch care. My medication consultation went smoothly (especially given my intricate prescription regimen), and Rachel was incredibly warm, supportive, and compassionate.

Compassionate care from medical professionals

Excellent medical appointment where the staff provided comforting guidance and supportive information that helped ease my concerns.

Quick and smooth healthcare experience

Navigating the updated triage process was a breeze. I simply entered my personal information and described my issue, and within a short time, I got a text message presenting me with multiple appointment options to select from.

Worst customer service nightmare ever experienced

What an absolute farce. Stuck on hold for more than 3 EXCRUCIATING hours without ever connecting to an actual human representative. I remained second in line for a solid 60 minutes, and I'm dying to hear their explanation for such abysmal customer service.

Speedy triage service saved my day perfectly

I'm writing to express my appreciation for the triage service I utilized on Monday, June 19th. The experience was outstanding, with a remarkably quick turnaround time of less than two hours. I would be grateful if you could convey my sincere gratitude to the entire team involved. Best regards, Alan Searles

Dangerous medication ruined my trust in doctors

Because of sheer carelessness, I've been left completely skeptical of medical professionals and have resolved to never again consume any prescription without thoroughly investigating its purpose, potential side effects, and possible interactions with my current medication regimen.

Worst customer service ever, absolutely terrible experience

Attempting to reach their customer service? Save yourself the trouble. I wasted two solid hours waiting, only to have them disconnect the call abruptly. Absolutely zero support when you're dealing with back spasms from multiple car rollovers - how compassionate of them. Their response time is so sluggish that my grandmother could probably crawl from her final resting place faster than their customer support moves.

Exceptional service that exceeded my expectations

They were absolutely outstanding

Impossible scheduling for working parents and school mornings

Attempting to schedule a consultation during the peak morning hours of 8-8:30am is incredibly challenging. For those with jobs and children to drop off at school, this timing is completely impractical. I've repeatedly raised this concern because the current scheduling system is blatantly inconsiderate of working professionals and parents managing morning routines!

Exceptional service with a personal touch

I am thoroughly satisfied with the service I've experienced during the past year and a half. Whenever I call, my phone is answered promptly within a short timeframe, and scheduling appointments has been seamless and straightforward. My sole suggestion for enhancement would be implementing an online booking system, which would eliminate the need for a phone call. Every staff member I've interacted with has been warm, personable, and genuinely compassionate. Kudos to the entire team for their excellent work.

Terrible service and zero problem-solving skills

Completely worthless, they're solely focused on penny-pinching instead of addressing genuine problems, this establishment deserves total destruction 🤬

Terrible healthcare experience with gatekeeping receptionist

The front desk staff's arbitrary determination of whether your medical condition warrants a doctor's consultation is utterly ridiculous.

Exceptional healthcare experience for our entire family

From my perspective, I can only share our personal journey. With five family members relying on this medical facility for nearly two decades, we've consistently encountered top-tier professionals across all levels - from administrative staff to nursing teams and physicians. Even when healthcare environments become stressful and demanding, we've always experienced manageable wait periods and appropriately prompt communication.

Terrible experience that left me completely disappointed

Every single experience I've had here has been nothing short of disappointing.

Frustrating customer service that wastes my time

I spent ages waiting on hold, and when I finally reach the front of the queue, they hang up on me. Moreover, after navigating through their entire phone menu and selecting option 3 to speak with a representative, I'm repeatedly sent back to the main index. It's incredibly frustrating and makes no sense whatsoever.

Decent doctors but frustrating front desk staff

3 stars primarily due to the medical staff, as I've successfully secured an in-person appointment, but some of the front desk personnel display poor attitudes and seem irritated when you require their assistance in performing their professional duties!!

Frustrating healthcare experience with lazy doctors

These doctors refuse to see patients in person, preferring to hide behind video calls or stay home. What's the point of medical training if they're unwilling to provide direct, face-to-face care? It's frustrating when you need medical attention, and they won't even meet you in the office.

Terrible healthcare experience at newgate medical practice

Getting a doctor's appointment is absolutely impossible. I've been battling a serious cough and respiratory issues for nearly two weeks now. The Polish receptionist was dishonest about 111's appointment scheduling and incorrectly directed me to my GP. It seems my own doctor is completely unwilling to help. Newgate's service has deteriorated dramatically. While I understand they're overwhelmed, their organization is terrible, and the medical facility itself looks completely dilapidated. I'll likely end up waiting endlessly in A&E when my GP should absolutely be handling this first. The surgery appears to have an excessive number of Polish patients who require their own dedicated receptionist and translator, and they're constantly occupying the space with insufficient doctors. Urgent reforms are desperately needed.

Frustrating missed appointment with zero communication

I was scheduled for a telephone consultation at 2 PM, and now it's 2 hours later with no contact made. When I checked my appointment details, it bizarrely shows I've supposedly missed the session, yet my phone has zero record of any missed call. I'm seeking clarification and would appreciate a response explaining this communication breakdown.

Terrible customer service at medical clinic nightmare

Getting assistance at the front desk is a nightmare. The customer service is absolutely abysmal. Individuals are left stranded without any support, forced to endure their problems in complete isolation.