Newport Surgery

Reliable care since moving from Newport

I've consistently managed to schedule appointments without hassle. The front desk personnel and pharmacy team are incredibly supportive and go above and beyond to assist. Despite relocating away from Newport, my family and I have remained loyal to this practice because we're thoroughly satisfied with the outstanding care provided by every single staff member.

Dr Woko listened and put me at ease

I harbored apprehensions about consulting Dr. Woko, given my previous experiences exclusively with female physicians. However, he immediately put me at ease with his serene and comforting demeanor while addressing my medical issue. He demonstrated genuine empathy and made me feel completely valued, never giving the impression that I was an inconvenience. Moving forward, I am confident I will choose Dr. Woko as my preferred healthcare provider due to his exceptional professional approach. I am sincerely grateful for the dedicated attention he provided to ensure I received top-tier medical care.

Query regarding text message

Can anyone explain why both myself and my husband received text messages on the 13 th January 2025 stating that our second shingles jab is due and to book an appointment. Which we did and the appointment was on the 20th Feb 2025 at 3.15. When the nurse check our records she said we can have the jab,as it is to soon there need to be a 6 months gap. This was very inconvenient as due to bowel probably I have I can come by public transport, so my husband booked his appointment on at the same time and had to take the afternoon off work to attend this appointment. Why was this text sent out . Why was it not check at time of booking the appointments. Why waste NHS money on appointment not needed Will my husband be reimbursed the half day pay he has lost. ( I don’t think so.)

Friendly GP surgery that truly listens

I've just transferred to this medical practice, and it truly stands out as the top surgery I've experienced in the United Kingdom. The personnel are incredibly welcoming, scheduling appointments is straightforward and accommodating, and they genuinely demonstrate a sincere commitment to patients' health and welfare.

Longtime Customer Loves the Staff

I've been a regular customer at this place for several years. The entire team consistently demonstrates a welcoming and supportive attitude 😀

Friendly GP care in Newport that actually listens

I'm thoroughly pleased with my local Newport medical practice. Throughout my interactions, neither the physicians nor the administrative team have displayed any hint of unwillingness or discourtesy. Each time I telephone or arrive in person, the environment feels welcoming and pleasant. The staff consistently demonstrate a genuine desire to assist, and I have no grievances regarding appointment availability or scheduling delays. It would be wonderful if more general practices adopted this patient-centered approach, as it's truly gratifying to experience NHS services where professionals clearly demonstrate genuine care and professional commitment. 🙂

Dr Diovidi made me feel truly heard

Compared to other NHS services, I find our local healthcare quite commendable. My partner in Cambridge faces significant challenges: doctor appointments require a month's wait, even emergencies aren't guaranteed, and he must navigate a complex online system just to consult a physician. His surgery primarily encourages remote consultations, often requesting photo submissions for medical concerns, which seems impersonal and potentially inadequate. Our local service is comparatively superior, and we should appreciate what we have. While GP appointments can be slow, they're still more efficient than in larger urban areas. I want to specifically highlight Dr. Diovidi (apologies if I've misspelled her name). She's an exceptional doctor - approachable, empathetic, and genuinely attentive. Her consultations feel personal and unhurried, despite undoubtedly tight scheduling. Unlike many physicians, she doesn't make patients feel like an inconvenience. I'm aware that praising her might increase her demand and potentially lengthen wait times, but her dedication is remarkable. In my lifelong experience with this surgery, she's the first doctor who truly seems to care, understand patients' needs, and provide appropriate guidance. We should be grateful for the healthcare we receive during these challenging times. Free healthcare is invaluable, and I sincerely hope it continues indefinitely. Heartfelt thanks to all staff making this possible. I must caution against local development, which could further strain our already stretched medical resources. While housing is necessary, we must consider the potential impact on our healthcare system, especially given the government's apparent reluctance to adequately fund and expand NHS services. Long live the NHS. Thank you.

Friendly Staff Made My Day

Fantastic team! Highly commendable individuals.

Pharmacy Nightmare Dragging on for Months

The pharmacy department has been incredibly frustrating over the past quarter, with persistent issues obtaining my medication. I consistently follow their online ordering protocol, providing the mandatory week's advance notice. Their excuses have been numerous and nonsensical: 1) Claiming they never received my order 2) Asserting I didn't request specific prescription items 3) When they actually check their system, the prescription clearly shows the correct date, appropriate notice period, and all required medications Despite this documentation, an extremely discourteous staff member continues to claim I haven't given sufficient notice or ordered correctly. Their unprofessional behavior is unacceptable. My recommendation is straightforward: hire competent personnel who can perform this critical job with basic efficiency and respect.

Friendly local surgery meets all my needs

I'm incredibly fortunate to have such an excellent medical facility in my area. The entire team, from the front desk staff to the nurses, doctors, and pharmacy personnel, are outstanding. They promptly address any medication concerns and I can always secure a timely appointment when required. My sincere appreciation goes out to them.

Dr Dovedi Made Me Feel Heard

The personnel here are exceptionally courteous and compassionate. Dr Dovedi demonstrates genuine empathy and provides outstanding support throughout the appointment.

Quick and caring surgery team

Exceptional medical procedure with an incredible staff who consistently go above and beyond to provide prompt and compassionate care to all patients.

Friendly Receptionist Saved My Afternoon

I recently stopped by the medical practice this afternoon, and the receptionist was absolutely exceptional. She dedicated considerable time to addressing my concerns, and I departed feeling genuinely impressed by the compassionate approach of this healthcare facility. I sincerely hope they maintain this outstanding level of patient care moving forward...

Family-Friendly Care with Smooth Appointments

Exceptional medical service. The staff demonstrates genuine compassion, attentiveness, and professionalism while providing clear information. The surgical area is immaculate and well-maintained. Having an on-site pharmacy is incredibly practical, and the parking situation is equally convenient. The registration process is quick and straightforward. Our family has utilized various services including pediatric immunizations, blood work, routine health assessments, physical therapy, and medication refills, all of which have been consistently high-quality. Telephone wait times are minimal, and scheduling appointments for standard healthcare needs is remarkably efficient.

Repeat Prescription Calls Drove Me Crazy

Getting in touch with this Surgery for appointments and general inquiries is straightforward. However, obtaining repeat prescriptions requires considerable persistence. Today was particularly frustrating - I had to call five times! I was genuinely astonished by how many attempts were needed before being served. Each time, I was consistently directed to redial and press 2, which admittedly is a simple instruction. Yet, remarkably, it still took me five attempts to get through.

Receptionist Killed My Patient Experience

The front desk staff displayed an incredibly discourteous demeanor, leaving me feeling completely disregarded and undervalued during my visit.

Prescription mix-up again with my son's meds

Another instance where my son received an incorrect prescription has occurred. I'm increasingly doubtful about the competence of these healthcare professionals and I'm genuinely grateful that my partner and I trusted our own intuition.

Moving Away, But Grateful for Care

I deeply appreciated this medical procedure. Throughout the years, all the physicians have been incredibly caring and supportive. This morning, I received correspondence indicating that due to my relocation, I need to transfer my medical registration to a more convenient facility. Although I comprehend and acknowledge the rationale behind this decision, it still feels bittersweet to transition to a new healthcare provider. I sincerely hope I will encounter the same level of compassion and professionalism moving forward. These exceptional doctors should take pride in their work. My heartfelt gratitude to them.

Rude Reception Staff Ruined My Visit

My critique is directed at the personnel managing the front desk and pharmacy, who appear completely disinterested in their roles. Every time I visit, the reception staff treat me condescendingly, despite the fact that the medical professionals like nurses and doctors are actually quite competent. However, the reception and dispensary employees consistently demonstrate a hostile and uncooperative attitude, frequently committing errors when inputting my personal details into their system. These mistakes have directly prevented me from obtaining critical medication that I require on a daily basis. I've been consistently frustrated by these experiences and have finally reached a point where I feel compelled to share my concerns through this review.

Awful experience with mental health care

Definitely not the right place to seek help for mental health concerns. My experience was far from satisfactory, and I would not recommend this facility to anyone struggling with psychological challenges.