Newport Surgery

Patient Experience Summary

Feedback reflects a mixed experience across clinical and administrative services. Medical staff, including doctors and nurses, consistently receive praise for compassionate care, professional expertise, and responsiveness to patient concerns. Appointment booking and scheduling are generally straightforward, with short waiting times noted by several patients. Reception experience varies considerably, with some patients reporting courteous and welcoming interactions, whilst others describe discourteous behaviour and feeling disregarded during visits.

Pharmacy and prescription services emerge as a significant concern. Multiple patients report persistent difficulties obtaining repeat prescriptions, including administrative errors, medication access problems, and unprofessional conduct from pharmacy staff. Prescription errors have also been documented, raising concerns about accuracy in medication dispensing. Additionally, one patient highlighted an administrative issue where appointment reminders were sent prematurely, resulting in inconvenience and wasted NHS resources.

The practice demonstrates strengths in clinical care continuity, organisation, and welcoming environment when services function smoothly. However, inconsistency in reception courtesy and ongoing challenges with pharmacy operations and booking system efficiency represent areas requiring attention to ensure reliable service quality across all departments.