Newsome Surgery

FANTASTIC NEW TELEPHONE SYSTEM RECENTLY INSTALLED

At least when we phone up now we know where we are in the call queue and no longer get cut off and have to call again and start the process again. Well done for putting this in place.

Negligent Medical Care Endangers Patient Trust

The service I received was utterly disappointing, careless, and posed potential risks. I consulted with two different general practitioners for separate issues. During my visit to one GP regarding irregularities in my menstrual cycle, I was hastily diagnosed with adenomyosis without undergoing the necessary scan typically required for such a diagnosis. Furthermore, I was nonchalantly informed that infertility might be a possibility and advised to take ibuprofen as the sole treatment option without any follow-up care. Consequently, I switched medical practices and underwent the appropriate scan which ultimately revealed that my initial diagnosis of adenomyosis was incorrect—an outcome supported by my own basic research. In another appointment focused on persistent mental health challenges, it became starkly clear that the GP lacked genuine concern; their demeanor was dismissive and hurried with no opportunity for meaningful dialogue. Unsurprisingly, this lack of empathy led me to refrain from further inquiries as it became evident that this environment did not provide a safe space for discussing sensitive issues. The negligence displayed throughout this entire experience is alarming and unacceptable. It's genuinely shocking how inadequate the service proved to be from beginning to end, making me grateful for having recognized swiftly enough that switching surgeries was essential. This practice clearly does not meet acceptable standards of care.

Disgusting lack of care and compassion

My elderly mother (85) had a fall at home. She was hurt, in pain and disorientated. She walked half a mile up a 1:3 hill to the surgery and was turned away by staff because she “didn’t have an appointment”. I understand that the surgery isn’t a walk in centre. But where is the care and compassion for an elderly lady, clearly upset, in pain and in need of care to be told- go to the infirmary!!!! My mother in the state she was in then got on two buses exacerbating her injuries to travel to the hospital alone. No one at the surgery thought that an elderly lady who had fallen, hurt herself and was in a great deal of pain , wasn’t thinking clearly and might have needed help. No one thought to perhaps check she was ok? order a taxi? phone a family member? Disgusting behaviour by the staff at this practice and they should be thoroughly ashamed!!!

Elderly Patient Denied Care After Fall

My 85-year-old mother experienced a fall at our residence. Despite being in pain and feeling disoriented, she made the difficult journey of half a mile to the clinic, only to be refused treatment on the grounds that “she didn’t have an appointment.” This lack of empathy and concern is appalling! The personnel there ought to feel embarrassed about their actions!

Disappointing GP Experience: From Good Start to Dismissive Care

At first, I consulted a physician who was quite pleasant. She attentively listened to my worries and never made me feel hurried. I had been anxiously waiting for the results of my blood tests to determine whether it would be safe for me to start taking a specific medication. After two weeks without any updates, I decided to call them myself and found out that there were no available appointments until September; however, they informed me that my blood work returned favorable results. Unfortunately, the receptionist completely missed the main purpose of the test—to facilitate getting me on a medication that could alleviate my issue. Consequently, today I called again and successfully secured an appointment scheduled for 9:40 AM. However, it wasn’t until 10:30 AM that I was finally seen by someone after observing around twelve patients go in before me despite arriving later than myself. When it was finally my turn with the new physician (not the one who initially assessed me), she seemed dismissive and refused to allow me time for questions; her priority appeared solely focused on rushing through our interaction. To make matters worse, as we spoke, I noticed her searching online for information about side effects related to a tablet during our consultation—quite surprising indeed! Instead of addressing my concerns or prescribing something more effective based on our discussion about treatment options, she handed over a prescription for cream instead. It’s worth noting this cream is available online in packs of five at just ten pounds while her prescription cost nearly ten pounds alone; additionally at pharmacies nearby this item sells at merely three fifty each! After feeling dismissed by this doctor’s approach during our meeting today when trying inquire further regarding pharmacy details afterward—I approached reception only hear someone mutter under their breath “oh for god sakes” as walked towards desk seeking assistance! The reason behind such an unprofessional reaction remains unclear but truly disheartening nonetheless since kindness should always prevail within these environments yet here it seems rudeness often takes precedence if one desires attention or support. Perhaps being younger contributes negatively affecting how seriously others perceive issues faced—despite having valid concerns comparable anyone else seeking care here too! Therefore it's clear decision must now be made: switching general practitioners feels necessary moving forward in search better service quality overall—even though may not particularly matter considering current appointment backlog extending till September yet NHS website still claims accepting new patients actively which perplexes much further questioning rationale behind prioritizing existing clientele adequately attending needs first before adding more individuals onto list workload?

Endless Calls, Zero Answers at Newsome Surgery

I've attempted to call Newsome Surgery 51 times today, and the phone line remains constantly engaged. This is absolutely ridiculous. It's now 10:47, and I still can't get through.

Newsome surgery fails patients with endless wait times

On this date (25/02/25), a Nurse informed me that I should schedule a doctor's consultation. Upon approaching the reception desk to request an appointment, I was informed that the earliest available slot is at the end of May. When I questioned if this was truly the best they could offer, the response was a definitive yes. I found myself wondering if this is the standard of care for which I've contributed national insurance contributions over five decades. In my assessment, Newsome surgery represents the lowest tier of medical practices, not solely due to this current incident, but stemming from a prolonged history of substandard patient treatment.

Frustrating phone experience with endless redial nightmare

Attempting to connect via telephone today was an exercise in frustration. The experience was enough to make my blood pressure skyrocket. Repeatedly getting disconnected and forced to redial was maddening. Their communication infrastructure is clearly inadequate. It's no surprise the emergency department is constantly overwhelmed.

Call System Needs Automated Queue for Appointments

Could someone within the call handling department implement a solution? I am attempting to reach out as instructed at 8:30 to schedule an appointment, but the line continuously states that it's busy and disconnects my call. Why can't I be placed in an automated queue instead?

Dementia review turns into frustrating patient nightmare

Absolutely appalling service. I accompanied my brother to a dementia consultation and we followed the check-in procedure on the screen, then waited patiently. When I inquired at the front desk about our prolonged wait, the receptionist claimed we hadn't signed in, despite clearly doing so and seeing confirmation of our arrival. She stubbornly insisted the doctor would not see us, which is unacceptable treatment for a dementia patient. This blatant disregard for patient care is unacceptable. I will definitely be transferring my brother's medical records to another practice. This surgery's management is completely incompetent.

Endless hold times make customer service unbearable

Each instance I attempt to contact customer support, I'm left waiting for three-quarters of an hour and ultimately forced to disconnect. This scenario has repeated itself six or seven times. The prolonged wait is completely unacceptable. The service is utterly disgraceful.

Compassionate care through decades of medical support

Throughout the years, our family has consistently received prompt, empathetic, and attentive service from this medical practice. We've experienced their exceptional support during challenging periods, particularly through the complex and prolonged medical journeys of both my parents. I want to express my heartfelt gratitude for their unwavering commitment and compassionate approach to our healthcare needs.

Horrible healthcare with terrible staff attitude

Absolutely zero stars would be too generous! This is hands-down the most terrible general practitioner's office I've encountered, with staff that lack basic professionalism! Despite having a scheduled appointment, they were completely disorganized and dismissed me after I had already arrived at the medical facility! Utterly unacceptable!

Loyal Patient Praises Practice Despite Transitional Challenges

I have been associated with the Practice since 1985 and have experienced numerous positive interactions throughout my time here. Following Dr. Hamid's retirement, whom I recall from his early days at the Practice, things have become somewhat disordered, to put it mildly. However, I am confident that as time goes on, the organization will enhance its operations; it simply requires patience. To be completely candid, had it not been for the exceptional care provided by this Practice, it's possible that I wouldn’t be alive today to share my thoughts in this review. A word of advice for those who may complain: doctors, nurses, and support staff are not infallible; errors can occur! The front desk personnel face numerous challenges daily and often deal with patients who can be quite difficult. Therefore, it's important to give them a bit of understanding; they strive hard to assist us. This is a large practice operating over an extensive region while tending to some of our community’s most medically and socially vulnerable individuals—something they do remarkably well! Their dedication is evident in their commitment to patient care despite overwhelming difficulties sometimes faced within such a vast healthcare setting. J M McDermott ARCM DipHE BA BTh

Good Receptionists Labiba, Mary, and Michelle Piece

Labiba found me a convenient appointment with Dr Oti for this afternoon. I first met doctor Oti last week when I came with my son because he needed some different antibiotics he was a lovely doctor unfortunately I have now got the same problem the chest infection so I am coming to see him to see if I can get some antibiotics because I am feeling very ill and low energy.

Exceptional Care from Friendly Newsome Surgery Staff

You will consistently get exceptional care, assistance, and encouragement from the amazing, welcoming team at Newsome Surgery. I am truly grateful to them for everything they do.

Frustrating healthcare experience ruins patient's day

Because my taxi arrived behind schedule, I was 7 minutes past my appointed time for a blood test, and as a result, I was denied service, despite the fact that patients routinely wait over 10 minutes to be seen by medical staff.

Endless Wait Times Plague Medical Appointment Rescheduling

I waited through 26 rings before the voicemail system finally accepted my call. Following that, I spent an exasperating 40 minutes listening to a recording telling me they were aware of my wait, that my call was in a queue, and that someone would attend to it shortly. After this lengthy wait, I had no choice but to hang up since I needed to tend to other commitments. Later on, I attempted calling again and found myself on hold for an additional hour and five minutes before having to disconnect once more as another call was coming in. It appears I'll need to visit their office after work instead. The purpose of my calls was simply to rearrange an appointment with the nurse. This level of service is utterly unacceptable; no other industry could operate like this without facing consequences. I've always believed there should be some form of management overseeing the daily operations at a doctor's office, but it seems I've been mistaken about that assumption.

Rude Staff and Inefficient Appointment System

The establishment is managed very poorly. The reception personnel frequently display rudeness, there is a lack of effective communication, and the appointment scheduling system operates at an extremely low level of efficiency.

Rude receptionist

Receptionist very rude and not helpful