Newsome Surgery

Newsome Surgery's Waiting Room Attendance Fiasco

Nurses often seem unwilling to check the waiting area; they prefer marking you as a "no-show" rather than taking the brief walk down a hallway to announce your name for the scheduled appointment. Is it really that difficult? It seems like an insurmountable task at Newsome Surgery. That’s how it looks.

Frustrating healthcare experience with unhelpful staff

Scheduling an appointment is challenging, and the reception staff lacks friendliness. It's extremely difficult to arrange a doctor's visit for my husband when he's feeling unwell.

Compassionate care for stroke survivor by exceptional doctor

Dr. Adan demonstrated exceptional medical expertise and compassion during my husband's unexpected and challenging stroke at a young age. He was thoroughly attentive, carefully addressing every single one of our questions and genuinely listening to our concerns, ultimately ensuring my husband received comprehensive and personalized medical care.

Compassionate doctor goes above and beyond for patients

I had an excellent consultation with Dr. Adan today, and he was incredibly attentive to the health issues I wanted to discuss. It had been quite a while since our last interaction, which was a phone consultation sometime last year. Despite being heavily involved in mentoring and training new medical professionals, which has occasionally limited his clinic availability, he has consistently provided me with outstanding care. Dr. Adnan is genuinely an exceptional physician who goes above and beyond. 🙂👌🙂👌🙂👌

Positive Move: Helpful Staff and Caring Doctors

Having relocated from Holmfirth, the reception team here displays a notable level of helpfulness and courtesy. The physicians genuinely strive to assist their patients, making the transition to this practice an overall positive experience. I sincerely appreciate it.

Newsome's Nightmare: Terrible Staff Ruins Healthcare Experience

Sympathize deeply with the folks living in Newsome who must endure the struggle of dealing with an absolutely dreadful front desk team just to access this facility

Exceptional service with warmth and genuine care

The personnel at this establishment are truly exceptional! They demonstrate remarkable warmth and are incredibly supportive, with the front desk team being particularly delightful.

Terrible healthcare service leaves patients frustrated and waiting

Absolutely the most disappointing medical practice I've encountered, called to schedule and was informed the earliest possible consultation is two weeks from now...

Unprofessional Reception: A Disappointing Experience

The experience I had with the reception was completely unprofessional, and I cannot recommend it.

Friendly Staff Makes Every Visit Memorable

I have been visiting this place since its establishment and have never encountered any disrespectful words. The staff here are truly wonderful.

Navigating healthcare hurdles in the post-covid era

Since the pandemic began, the front desk staff have become increasingly obstructive, seemingly intent on deterring patients from scheduling consultations. Despite the clinic now accepting in-person visits, securing an actual appointment has become a formidable task. While the medical professionals provide excellent care once you're seen, navigating the reception area requires considerable patience and resilience.

Worst medical service ever terrible experience

Completely unworthy of any rating - the personnel are incredibly unhelpful, you can no longer schedule appointments directly at the medical center, and it's nearly impossible to reach anyone by phone to make a booking. On the rare occasion you actually connect with someone, all time slots are already filled. Absolutely worthless service.

Waiting in the Cold Needs a Surgical Fix

Despite being satisfied with the medical practice's service, I believe there's room for improvement regarding the timing. The current schedule leaves patients waiting outdoors, exposed to various weather conditions, before the doors are unlocked. This situation is particularly challenging for individuals who are already feeling unwell, and it would be beneficial if either the opening hours were extended or appointment times were adjusted to provide a more comfortable experience.

Rude Staff and Prescription Delivery Failures

This establishment is not worthy of even a single star. The personnel exhibit a remarkable lack of courtesy and provide no assistance whatsoever. Additionally, the Pharmacy2U application is nonfunctional because Newsome Surgery fails to dispatch prescriptions or communicate effectively. My mother submitted her prescription on October 22nd, yet it has yet to be processed or delivered. I am profoundly dissatisfied with this experience!

Immunization Appointment Failure at Newsome Surgery

Complete waste of time! We arrived and checked in for our appointment, yet we were never seen. As a result, our son has missed his initial vaccinations because of your ineptitude. Thank you, Newsome Surgery, for absolutely nothing.

Positive Surgery Experience Despite Common Complaints

Excellent Clinic Securing an appointment can be a challenge, but I find the online system to be quite straightforward and hassle-free. The reception team is consistently friendly and accommodating. My orders placed online are handled adequately, and I utilize the pharmacy next door; while they may take their time, it's understandable given their workload. My doctor is fantastic, and I have no issues whatsoever. I'm puzzled by why so many people frequently express dissatisfaction with this clinic. Just stay relaxed! 😮

Unresponsive customer service fails patient's urgent needs

Attempted to contact the service twice via email seeking help, yet received absolutely no response. Despite being unwell, I'm now compelled to physically go in tomorrow morning to schedule my surgical procedure. What's the point of having a contact email if they're unwilling to utilize or respond to it?

Swift care and compassion at newsome surgery

I urgently brought my 24-year-old son, who was experiencing intense discomfort, to this medical practice. The front desk staff member was exceptional, quickly consulting with the practice nurse, who ensured my son saw the Doctor within a mere 15 minutes. Given the severity of his condition, hospital admission was necessary, and the staff provided pain management at the GP surgery to make his transit to the hospital as bearable as possible. I am immensely grateful for the compassionate support and assistance from the practice's team. Fortunately, my son's condition has significantly improved. In stark contrast, the treatment and care at HRI were deeply disappointing. It would be beneficial if the wonderful staff at Newsome surgery could share their expertise and provide guidance to the HRI personnel, who clearly require substantial improvement in their approach to patient care...

Rushed care and rude receptionists dampen patient experience

The medical professionals are skilled, though occasionally rushed and dismissive of health concerns that later proved significant, which I recognize may stem from their high-pressure environment. The reception staff, in my experience, have been minimally professional. Most interactions have involved being treated disrespectfully and condescendingly, particularly due to my age. The NHS has even had to intervene on my behalf when my urgent medical needs were not taken seriously. In contrast, the pharmacy staff remain consistently helpful and friendly. Of all the medical practices I've encountered, this reception team stands out for their poor attitude. Interestingly, only individuals near or slightly older than myself have shown genuine respect. The older receptionists seem particularly unwelcoming, operating like an automated system designed to discourage patients from accessing medical advice through proper channels. Appointment wait times frequently extend 45-60 minutes, and arriving just 5 minutes late results in automatic rejection. Despite being a long-term patient, the primary issue remains the elder receptionists' rudeness. While I'm grateful for the medical assistance, navigating appointments can be incredibly stressful, especially for individuals struggling with mental health challenges.

Terrible medical care avoid these incompetent doctors

These medical professionals are absolutely the worst I've encountered. I strongly advise against seeking treatment here under any circumstances. You would be far better off finding care at a different practice.