Newton Medical Centre

Quick and efficient healthcare service

Walk-in clinic for flu vaccination Couldn't have been smoother, processed and immunized in just 10 minutes, followed by blood tests and a doctor consultation Total visit time was under 25 minutes Truly an outstanding and efficient experience

Frustrating referral service with poor communication

Referred for myself and my kids in a new location, and after two weeks, I'm completely frustrated. Unable to connect via phone to get an update, and they claim it'll take five days, but I've heard absolutely nothing so far.

Compassionate care for my elderly mother's health needs

I went to the medical clinic to accompany my elderly mother for her routine checkup. Kerry at the front desk and Rebecca, the healthcare professional, were incredibly supportive and sensitive to my mother's specific needs. Given that she is 82 years old, has hearing difficulties, and struggles with vision, they demonstrated remarkable compassion and patience. Both of these staff members truly embody the kind of empathetic and caring approach that makes healthcare a more comforting experience.

Disappointing and unhelpful medical care experience

Consistently disappointing encounters. While the midwives and nursing staff have been excellent, they appear to be external to the actual practice. During my postpartum six to eight-week examination, the physician seemed disengaged and uninformed, which was deeply unsettling as a first-time parent. The doctor displayed minimal interest in conducting my health assessment and showed absolutely no concern about screening for postpartum mental health issues. Without exception, every interaction I've had with the medical practitioners at this facility has been thoroughly negative.

Quick and hassle-free service

Quick service, got what I needed and left swiftly without any hassle.

Compassionate care from amazing medical professionals

I am thoroughly satisfied with the medical care I've experienced during a recent health concern. The practice nurse, Amanda, was exceptional and saw me promptly, providing top-notch attention. Subsequently, my appointment with Dr S Wilks was incredibly reassuring, as he offered superb guidance and effectively alleviated my anxieties.

Friendly receptionist saves the day with medication help

Dan at the front desk was incredibly helpful in assisting me with my medication inquiry. I truly appreciate his support. Dorothy Ledson.

Smooth booking with helpful medical staff

Professional service with punctual scheduling and clear communication of necessary details.

Friendly service but parking frustrates disabled customers

Brief queue upon arrival. Staff were incredibly welcoming and highly professional. However, it was disappointing to observe that all accessible parking spaces were occupied by vehicles without disability permits.

Compassionate doctor provides clear and comforting answers

The physician did an excellent job of walking me through the findings from my imaging study and recent lab work. After our discussion, I left the appointment feeling calm and confident about my health status.

Terrible customer service at local doctor's office

I contacted my doctor's office this morning about a missing prescription component. They instructed me to request the missing item, which I did. I then phoned my local pharmacy to check if the prescription had been sent, but it hadn't. When I called the doctor's office again to inquire about processing it before the pharmacy closed for the weekend, I encountered an extremely unprofessional staff member. She became aggressive, raised her voice, and when I attempted to discuss the matter, she threatened to end the call - which she did. Upon calling back and requesting to speak with a manager, I was told he wasn't available and was dismissively told he'd call me Monday. She then hung up again, leaving me frustrated and wondering how someone with such poor communication skills could be employed there. I'm now waiting until Monday to resolve this issue.

Absolutely amazing product that exceeded expectations

Outstanding

Frustrating and unprofessional medical centre experience

I experienced multiple scheduling disruptions, with appointments being cancelled and rescheduled at varying times, which ultimately led to my 10-minute tardiness. Despite spending around 5 minutes attempting to be accommodated, I was summarily dismissed. The waiting area was virtually empty, and I volunteered to wait, but was curtly instructed to reschedule. In today's world, I consider this treatment completely unacceptable, particularly after previously being disappointed twice with last-minute changes to appointments just hours before they were set. It seems the medical center operates with a clear double standard - had I arrived 10 minutes early and been required to wait, that would apparently be perfectly fine, but the reverse scenario is not tolerated.

Friendly service makes my day better

The entire team was incredibly supportive and accommodating throughout my experience.

Compassionate nurse made my medical visit stress-free

During my appointment with nurse Rebecca on July 16th, she was incredibly reassuring and provided a clear, professional explanation of everything. Her approach made me feel comfortable, and I departed the medical center in much better spirits than when I first arrived.

Confusing booking process but helpful nurse saved day

My assessment stems not from medical proficiency, but from the digital scheduling process, which I found extremely perplexing. Initially, I was uncertain about the exact location of my appointment. Luckily, I had visited the Bradleigh road facility beforehand, where staff clarified I should go to Pall Mall. On the day of my appointment, further confusion ensued. Even the nurse seemed unsure why I was present. Although a blood test was my scheduled service, typically this isn't a nurse's responsibility. Despite this, she graciously performed the test, and I was genuinely appreciative of her help!

Friendly and professional medical care service

The personnel here are incredibly supportive and polite. Although we aren't frequent visitors to this medical practice, our limited interactions have consistently been positive and professional. We appreciate the quality of service.

Excellent support from caring customer team

Exceptional customer support with a warm, empathetic approach. The staff was incredibly helpful and went out of their way to make me feel comfortable and valued.

Warm and friendly healthcare experience awaits you

The front desk staff consistently greet patients with warmth and hospitality. I met with the Practice Nurse, who demonstrated a delightful blend of friendliness, approachability, and professionalism during my visit.

Helpful staff made my day better

Exceptionally welcoming and highly competent staff