Newton Medical Centre

Excellent customer experience exceeded my expectations

Extremely satisfied with the level of service provided

Terrible customer service from unhelpful receptionist

The aging front desk staff member displayed a discourteous and abrupt demeanor. The level of patient care was subpar. She failed to actively listen and instead focused on explaining limitations rather than offering a constructive, solution-oriented approach to addressing my concerns. As a result of her unhelpful attitude, my problem remained unaddressed....

Amazing product that exceeded my expectations

Excellent

Compassionate care made my medical journey easier

Felt heard and handled with dignity regarding my health concerns. Diagnostic procedures were promptly scheduled and results were quickly analyzed. Departed the medical facility with reduced anxiety and a sense of reassurance.

Compassionate care exceeded my highest expectations

Truly excellent consultation, the healthcare professional was incredibly supportive and attentive to all the issues I discussed x

Compassionate doctor makes healing a breeze

Dr. Chris Hicks demonstrated exceptional compassion and attentiveness during our interaction, providing a truly outstanding level of personalized care.

Smooth telehealth visit with caring professional

Satisfied with the physician's guidance and pleased with the consultation results.

Helpful amp made my telehealth visit smooth

I scheduled a phone consultation since an in-person visit wasn't available, and I was pleasantly surprised by the advanced medical practitioner (AMP) who was extremely courteous, professional, and supportive during our discussion.

Compassionate care that truly helped my recovery

Highly skilled and competent team. Provided top-notch guidance and comprehensive solutions for addressing recovery needs.

Frustrating delay with no clear explanation

Got informed during the booking that they would need to postpone the appointment to a different date, apparently because of inventory issues or some similar problem.

Caring doctors who explain everything clearly

Upon receiving a medical consultation regarding my recent blood work, I was promptly requested to visit the clinic. The reception staff were courteous and efficient, my appointment was punctual, and Dr. Wilkes provided a clear explanation of my results with both professionalism and warmth. The overall service was exceptional.

Terrible service that failed my family's healthcare needs

I scheduled two medical consultations: a nurse appointment for my children's vaccinations and a doctor's visit. When my initial appointment was unexpectedly canceled due to staff illness, I courteously requested if the physician could administer the immunisations, considering the significant challenge of taking time away from my job. However, they categorically declined my request. Honestly, even awarding a single star feels overly generous for their level of service.

Great product that does exactly what promised

Clear and concise, exactly as expected

Exceptional service with a personal touch

The scheduled call went exactly as planned. James was attentive and truly heard me during our conversation. Beyond addressing my immediate concerns, he proactively scheduled a follow-up appointment right then and there. His approach made me feel genuinely heard and valued as a person. Much appreciation!

Compassionate care from a great nurse

The healthcare professional displayed a warm and welcoming demeanor. She thoroughly communicated the medical findings and outlined a comprehensive treatment strategy.

Awesome newton practice with caring and helpful staff

My interaction with newton practice has been outstanding. The staff is incredibly welcoming and supportive. The nurse is exceptional, assisting me comprehensively while maintaining a courteous and highly professional demeanor.

Smooth transaction with friendly service

A pleasure to work with, smooth and straightforward interaction.

Compassionate nurse restored my faith in healthcare

The healthcare professional demonstrated exceptional compassion and empathy, which truly helped me feel valued and respected during my medical encounter.

Terrible service and frustrating medical appointment experience

I'm thoroughly disappointed with this GP surgery, which is surprising since they've typically been satisfactory. When I requested my contraceptive injection appointment two weeks in advance, they claimed no slots were available for over a month, forcing me to seek care elsewhere. Additionally, I scheduled a doctor's appointment for my 13-year-old, waiting three weeks only to have a locum doctor state they couldn't address the issue and it required a practice physician. I had to take time off work, and was then told a GP would conduct a telephone consultation between 2:30 and 4:30 pm - yet they didn't call until 5:11 pm. Newton Medical seems to have overextended themselves, accepting more patients than they can effectively manage, resulting in substandard care for their existing patients.

Merger destroyed quality of patient care forever

Following the merger with Newton Medical Centre, Newton Community Hospital Services has become significantly less accessible. The service was previously smooth and straightforward, but now navigating it has become challenging. Recently, I received inaccurate guidance about a consistent treatment I've been receiving for my extremely painful knee over the past three years. As a result, I must now obtain the same treatment at Ashton, but only after first conducting a telephone consultation with a locum GP. This approach does not, in my view, represent genuine continuity of patient care. The situation is deeply frustrating, though I must acknowledge that the receptionists have remained polite and courteous throughout.