Newton Medical Centre

Amazing customer support every time

Top-notch customer support that truly exceeded my expectations

Hope for healing through compassionate care

I got a call from the healthcare provider yesterday addressing my ongoing struggle with feeling emotionally numb and completely disengaged, with overwhelming exhaustion significantly impacting my daily functioning. Despite having what seemed like a constructive conversation where I felt genuinely heard, the recommendation to raise my sertraline dosage doesn't align with my personal assessment of the best treatment approach. I'm planning to monitor whether my mental state shows any improvement independently. Additionally, I'm required to undergo blood work, but frustratingly, I can't secure an appointment for another fortnight, which concerns me since I'd prefer to have those results available before my next consultation.

Clear communication saves the day

I am thankful and deeply value the comprehensive explanation provided by the doctor. His communication was clear, and I fully grasped the advice he shared with me. My sincere gratitude goes out to him.

Decent product with minor satisfaction issues

Very satisfactory

Frustrating healthcare nightmare with zero accessibility

What an utterly frustrating experience! I've been attempting to secure a medical appointment by calling before 8am daily since mid-April, but without success. I completed the PATCHS form and was instructed to book an appointment, so I tried calling repeatedly. However, I was left hanging on the line for nearly an hour without ever reaching a staff member, ultimately forcing me to abandon my efforts. One particularly unwell Tuesday, I was compelled to visit A&E. Before discharging me, the doctor recommended I request a B12 blood test from my GP. When I discussed this with the receptionist, I was told to book a GP appointment to explain the test's necessity. My response was straightforward: How can I schedule an appointment when I've been consistently unable to book one before 8am, especially given my full-time work commitments and occasional work travel? This entire situation feels completely hopeless and incredibly defeating.

Worst customer experience ever

absolutely terrible customer experience

Compassionate doctor who truly listens and cares

Dr. Zoho is exceptional! I only wish I could consult with him for all my medical needs. He's incredibly attentive and truly dedicates time to comprehending my concerns. Such a compassionate and understanding healthcare professional.

Fantastic product that exceeded my expectations

Outstanding

Friendly nurse made b12 injection a breeze

The nurse administering my B12 injection was exceptional. She engaged me in conversation during the procedure, which helped me feel at ease. Her demeanor was both courteous and professional. I appreciate her approach and skill in making the injection experience comfortable. Thank you.

Awesome product that exceeded my expectations

Excellent.

Frustrating wait for a medical consultation

I'm still waiting for the doctor to contact me. My scheduled appointment was for Friday, April 4th at 4:45-6:45, so I'm unable to provide any feedback at this time.

Worst purchase ever made in my life

Absolutely shameful and unacceptable. A complete letdown that fails to meet even the most basic standards of quality or decency.

Caring doctors but lacking staff recognition

The Newton Practice is managed by the committed Wilks doctors and their team. However, the constant marketing messages requesting feedback are somewhat bothersome. It seems unlikely that patients would remain silent about significant problems. My primary critique is the apparent lack of recognition from management towards their staff and medical professionals. A simple gesture of appreciation would go a long way in acknowledging the hard work and dedication of their team.

Frustrating booking system leaves patients in limbo

I had a phone consultation about test results where the doctor urged me to schedule an urgent examination with the receptionist. Upon calling, I was informed that appointments were completely unavailable until mid-June, with no releases expected until potentially month's end!!!! The proposed solution was for me to call every morning and check for same-day availability. This is incredibly impractical for someone working full-time. I can't randomly call during work hours and suddenly abandon my responsibilities if an appointment becomes open. I specifically called to book something using my pre-planned days off to find a convenient slot. Clearly, this booking system seems designed to exclusively accommodate retired individuals with flexible schedules... When I emphasized the doctor's recommendation for a prompt follow-up, the receptionist explained she was a locum and was unaware of actual availability. I'm not criticizing the individual staff member, but the surgery desperately needs to improve its appointment scheduling process.

Frustrating medical journey with endless waiting

I continue to await my diabetes consultation, and I'm also anticipating a response from the surgical team after contacting 111 during the early morning hours to discuss my next course of action. They assured me that a physician would likely reach out today regarding the management of my persistent, mucus-producing cough. I appreciate their assistance.

Terrible service left me with serious health concerns

I'm really frustrated because I've developed a urinary tract infection, and when I called the medical practice to schedule an urgent appointment, they informed me the earliest available slot is three weeks from now!

Fast and efficient customer support team

Swift and courteous assistance, accommodating staff

Rushed vaccine, messy follow-up health check

Swift administration of the flu shot considering the crowd size. However, things became disorganized when attempting to check blood pressure and draw blood.

Smooth and professional medical experience

I found the entire experience to be completely satisfactory.

Frustrating delay in prescription communication process

My consultation with the nurse went smoothly, and the surgical procedure was uneventful. However, complications arose when the nurse consulted the physician, who recommended antibiotics and promised to transmit the prescription to the pharmacy. Upon verifying with the pharmacy, I discovered the prescription had not been sent, and it took almost three days before I could commence my medication regimen.