Newton Place Surgery

Rude Receptionist Ruined My Morning Appointment

The receptionist with her short grey hair and hostile demeanor had zero justification for her abrasive and confrontational approach towards me today. If a minor misunderstanding about NHS App prescription messages by a neurodivergent individual provokes such intense irritation in her, she is clearly unsuited to her professional role.

Nurses saved the day at this clinic

Once a top-tier medical facility, but no longer. The nursing staff remains outstanding. However, the physician encounter was concerning:- Initially prescribed medication that could potentially compromise my cardiac health while treating an ear infection. Fortunately, after persistent communication, the prescription was modified.

Helpful Jo solved my problem fast

Hi The new employee, Miss Jo, has been incredibly responsive and efficiently addressed my concern. Her demeanor is exceptionally courteous and supportive. I truly appreciate her assistance. Aman

Friendly staff at morning checkup

Mediocre medical professionals

Quick and Friendly Doctor's Office

Excellent primary care practice. Scheduling appointments is a breeze. The personnel are truly outstanding.

Frustrating tablets I've asked them to change

I've raised concerns multiple times about the medication I'm being prescribed, which I cannot take, yet they've repeatedly issued the same tablets. Despite promising to make a change last time, they've once again prescribed the exact same medication. I absolutely cannot endorse this medical practice when they consistently fail to address my legitimate medical needs and disregard my input!

Impossible to Schedule or Get Help

Absolute garbage. Impossible to schedule a consultation at a convenient time. Phone calls consistently go unanswered. Their voicemail indicates they're closed, even during their supposed operating hours.

First Visit in Years, Doctor Poopoola Shines

Stopped by after a long five-year gap. The reservation process was straightforward. Consulted with Dr. Poopoola, who was incredibly delightful. She attentively heard my issues and addressed them with both compassion and expertise.

Compassionate Care for Our Elderly Mum

This surgical practice is truly exceptional, with compassionate and attentive staff. We've been fortunate to have two home visits for our aging mother, and both physicians have been incredibly supportive and understanding. Our sincere gratitude goes out to them.

Struggling to See My Long-Time Therapist

It's frustrating that I'm unable to continue seeing the same mental health professional who has been treating me since 2014. She consistently returns to provide care, but how can I maintain our therapeutic relationship if I can't secure appointments with her?

Rude prescription lady treated me terribly

I am writing today to express my extreme dissatisfaction with the manner in which the prescription staff communicates with patients! I initially contacted my pharmacy to request a repeat prescription for citalopram, but they were unable to help. Being bed-bound and without internet access, I called the surgery seeking assistance, only to encounter an abrupt and uncompassionate employee in the prescription department. Her telephone manner was shockingly unprofessional and rude, despite my being extremely weak and unwell - and I was not in any way discourteous or aggressive. I am astounded that they would employ someone who represents their organization so poorly, especially when callers are typically in vulnerable situations seeking help. Their recorded message about treating staff respectfully seems ironic, as their staff could benefit from training on patient communication and empathy. This is not an isolated incident, and such treatment is completely unacceptable. While I understand patients can usually request prescriptions online or in person, there are circumstances where individuals cannot do so. Staff should approach each situation with understanding and compassion, rather than being stern and indifferent to patients' challenges. Having been with this surgery for many years, I am shocked by the dramatic decline in customer service. The way the practice is currently managed is simply incomprehensible. If I could rate them lower than zero stars, I absolutely would.

Rude Receptionist Dismisses My Urgent Call

As much as I understand this might be a hectic medical practice, there is absolutely no justification for the receptionist's robotic, emotionless, and discourteous demeanor! I've just learned of my father's passing, and between work and severe anxiety preventing proper sleep for three weeks, I submitted an e-consult to obtain a prescription. They claimed to have called me, but I received no missed calls. I requested another phone consultation today, and they called once without attempting a second contact, recognizing people work 9-5 jobs where calls can be missed. When I called reception again about this urgent matter, the receptionist was incredibly insensitive and appeared completely indifferent to my situation. She refused to believe I hadn't received yesterday's call, simply stating 'that's what the notes show', making me feel like an inconvenience interrupting her day. Her tone and lack of empathy were shocking. You desperately need to hire receptionists with better interpersonal skills, as I cannot tolerate such rudeness. No matter how exhausting a job becomes, I would never dismiss someone's feelings or personal struggles. The fundamental purpose of a receptionist is to demonstrate compassion as the primary point of contact for patients. I am absolutely appalled by the service received! Please invest in developing genuine people skills.

Quick and caring visits with Doctor Forbes

Whenever I've required a medical consultation, scheduling has been seamless, and wait times have been minimal. The communication with the staff has been top-notch, and the quality of care has been outstanding. I especially want to highlight Doctor Forbes, who comes highly recommended.

Caring Team Helped Me Through Medical Concerns

I'd rate this as potentially the finest medical practice I've encountered. Every team member was incredibly responsive to the health concerns I shared. My consultation happened quickly, I felt genuinely heard, and they immediately arranged suitable diagnostic investigations. Throughout the incredibly demanding pandemic period, the entire staff demonstrated remarkable dedication and professionalism. Sincere appreciation goes to the front desk personnel, healthcare support staff, nursing team, and all involved professionals.

Quick and Efficient Morning Service

Extremely competent and polished in their approach

Friendly Staff Made My Medical Care Easy

The medical practice consistently delivers exceptional service. Their staff are consistently helpful and genuinely friendly, efficiently scheduling appointments and responding to inquiries with remarkable speed and attentiveness.

Friendly Care with David at Newton Place

During my scheduled consultation with David at the clinic, I received exceptional care and attention. He listened attentively to my concerns, provided top-notch guidance, and ensured I departed with a genuinely uplifted mood. David truly stands out as a remarkable professional and an invaluable member of the Newton Place team. I deeply appreciate the time and commitment you've invested in delivering such high-quality healthcare. Warmest regards, Nicola.

Appointment Cancelled Without Proper Notice

Up until now, my encounters with this service had been satisfactory or unremarkable. I had specifically cleared my morning schedule—at a newly commenced job, no less—to undergo a blood test for a critical health concern. Upon arriving ahead of time, the receptionist informed me that my appointment had been canceled the previous day, and I should have been notified via text. The sole message I had received was a confirmation of the appointment two days prior.

Quick Help from Dan and Team

I received exceptional care today. As someone who rarely visits medical professionals, I called to schedule an appointment and was initially informed they were completely full. However, after discussing my issue with a staff member, she suggested I could see a physiotherapist in just two days (which worked out perfectly). This morning, I met Dan, who was incredibly supportive and competent. He evaluated my condition and promptly referred me to another physiotherapist this evening! (Once again, absolutely outstanding) I consulted the second physiotherapist and was thoroughly satisfied with her treatment as well. Many thanks!

Exceptional care by Simon Beckett

My appointment was with Simon Beckett and I could not be happier with the care I received. Simon was friendly, kind and patient and immediately put me at ease. He spent a great deal of time ensuring all of my concerns were dealt with and I now have a plan of action in place for some health concerns that have been ongoing for months and felt quite bleak before my appointment with Simon.