Newton Place Surgery

Confusion at the Front Desk

Why claim you're shut down when you're actually operating???

Terrible Medical Practice in Kent

This medical practice in Kent is absolutely abysmal. They routinely shuffle patients off to the cottage hospital without hesitation, and despite scheduling telephone consultations, they consistently fail to make the promised calls during arranged appointments. Moreover, when they claim that triage will return your call within 48 hours, you can realistically expect to be waiting close to a year.

Prescription Nightmare at This Clinic

Poor service with my prescription repeatedly botched three times, and they refuse to take responsibility. Getting an appointment is impossible, forcing me to use walk-in clinics. The receptionist was extremely unhelpful and discourteous. These doctors are unreliable when you actually need medical care. It doesn't matter if you're a taxpaying citizen - they're just not available or responsive.

Quick econsult turned into urgent care trip

Experiencing respiratory issues due to an apparent chest infection, I opted to utilize econsult to avoid burdening the medical practice during what I assumed was a hectic period. After waiting four days without receiving any response, I reached out directly and was advised to visit the urgent care centre, when all I required was a simple prescription.

Helpful Staff During Tech Troubles

The front desk personnel demonstrated exceptional professionalism and courtesy, maintaining a positive demeanor even while dealing with apparent technical challenges. Their approach was consistently warm and supportive.

Helpful team made my day better

Welcoming and personable employees

Smooth sailing every time

Unfailingly top-notch.

Quick and friendly morning service

Highly professional service from start to finish!

Stuck on Hold for 25 Painful Minutes

Truly a futile experience attempting to contact them, spending a frustrating 25 minutes on hold despite being first in line. The medical practice is an utter disorganized mess, and to make matters worse, I never managed to speak with a single staff member. I absolutely cannot recommend this surgery, and my advice is to seek healthcare elsewhere, which is precisely my intention moving forward.

Caring GPS and Nurses Helped Us Both

The medical professionals at this practice, including the general practitioners and nursing staff, have provided exceptional care for both myself and my child. They consistently demonstrate attentive listening and offer clear, comprehensive explanations. The collaborative approach of this team is impressive, and we are thoroughly satisfied with the medical service we've received.

Quick Care with Caring Staff

Truly outstanding service. The personnel are incredibly warm and supportive, displaying genuine compassion. The flexibility of both electronic consultations and telephone appointments has been wonderful - I personally find expressing my medical concerns in written form more comfortable than verbally, so this approach suits me perfectly. Scheduling appointments has always been smooth, and the text message reminders are a convenient touch. Moreover, wait times are consistently minimal, which I greatly appreciate.

Broken Promise on Mental Health Support

Their handling of mental health is appalling. They pledged to contact my brother yesterday and failed to do so, which I find completely unacceptable. They urgently need to hire staff who comprehend mental health issues or invest in proper training. This is exactly why people remain silent - because of such apparent indifference. Male suicide is devastating for the 20-30 age group, yet these doctors seem oblivious. Truly shameful...

Receptionists Made Me Feel Terrible

Absolutely worthless!!! They show zero effort to assist. There's always some excuse to make you feel bewildered and guilty for seeking medical consultation. The receptionists bombard you with an endless barrage of 100 questions. This isn't a proper system at all. Disgraceful!!!

Frustrating birthday field blocks my refill

Attempting to renew a prescription via mobile becomes a frustrating challenge for older individuals due to the birthday entry requirement. The date of birth field on the prescription form desperately needs technical support or redesign to accommodate elderly users.

Scheduling Nightmare at This Clinic

SCHEDULING AN APPOINTMENT IS A NIGHTMARE! Call their office, and they'll redirect you to their website. Try booking online, and they'll suggest calling instead. Attempt an e-consultation, and they'll abruptly cancel just an hour prior, rescheduling you for a vague date more than a week away.

Urgent Care Struggles at Local Surgery

Scheduling an appointment here is incredibly challenging - despite my urgent medical needs, I was initially informed of a 3-4 week waiting period. The e-consult option proved marginally better, with a GP responding the next day around evening time. Unfortunately, the face-to-face consultation arranged for three days later was abruptly cancelled due to the doctor's illness, forcing me to return to reception and restart the entire booking process. I was again confronted with the same frustrating 3-week delay. After strongly emphasizing the urgency of my situation, I was eventually offered a telephone consultation for the following week. Although a specific time window was provided for the call, the GP rang earlier than expected, catching me away from my phone momentarily. Now I find myself back at square one, waiting anxiously and feeling increasingly helpless. The continuous barriers and lack of responsive care have convinced me to seek medical services elsewhere. I cannot recommend this practice to anyone seeking timely and reliable healthcare.

Quick care during pandemic lockdown

I was provided a phone consultation on July 17th, 2020, and after our discussion, I was advised to visit the medical facility. I was promptly seen within sixty minutes and received outstanding care from Nurse Sam Moore and Dr. Romito, with a hospital referral arranged in just three days. Even during the challenging coronavirus period, the staff maintained a positive attitude and were incredibly supportive and accommodating.

Prescription Nightmare at This Clinic

Completely overwhelmed and inefficient. Their call management system is a nightmare, leading you through a maze of unresponsive choices. Getting a simple repeat prescription feels like an impossible task, and if you somehow manage to request one, expect a painfully slow response spanning several days. The front desk provided an email for prescription requests, which was summarily dismissed. Utterly useless establishment.

Caring Team Helped Me Through Pandemic

Newton Place Surgery stands out as a top-notch medical facility. The healthcare professionals, including doctors, nurses, and support staff, provide outstanding service. I consistently feel well-cared for, and any questions or concerns are addressed with remarkable courtesy and effectiveness. Considering the challenging circumstances brought about by the COVID-19 pandemic and the necessary adaptations in primary healthcare, both the staff and patients have demonstrated remarkable resilience and maintained an exceptional level of care. We are truly privileged to have such an impressive GP practice in our community. Heartfelt appreciation goes out to every member of the team.

Prescription Renewal Headache at My Clinic

I previously enjoyed a seamless prescription renewal process with just one click. Now, I've wasted 45 minutes attempting to obtain a repeat prescription, and I'm still empty-handed. The service is absolutely abysmal.