Newton Place Surgery
Average! (51 reviews)
Average! (51 reviews)
Patient feedback reveals a mixed experience across the practice. Clinical care and professional expertise consistently receive positive recognition, with patients appreciating attentive listening, compassionate approaches, and responsive medical professionals. Appointment booking and minimal wait times are frequently praised when services function smoothly. However, significant operational challenges emerge across multiple service areas. Patients report persistent difficulties accessing the practice by telephone, with calls going unanswered and voicemail systems providing inaccurate information about opening hours. The digital consultation system presents substantial barriers, with patients describing confusing navigation, inappropriate redirects to emergency services for minor concerns, and repetitive questioning. Prescription processing has become problematic, with delays and errors reported repeatedly, representing a notable decline from previous efficiency.
Reception experience presents a mixed picture. While some patients commend courteous and supportive front desk staff, others describe discourteous interactions, lack of empathy, and dismissive attitudes, particularly when patients are in vulnerable situations. Appointment cancellations without adequate notice and difficulty rescheduling create frustration. Issues with continuity of care, particularly regarding mental health services, have also been raised. The practice appears to struggle with system navigation and responsiveness, with patients expressing concern about unresponsive telephone access and ineffective digital platforms that fail to facilitate straightforward appointment booking and prescription renewal.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reveals a mixed experience across the practice. Clinical care and professional expertise consistently receive positive recognition, with patients appreciating attentive listening, compassionate approaches, and responsive medical professionals. Appointment booking and minimal wait times are frequently praised when services function smoothly. However, significant operational challenges emerge across multiple service areas. Patients report persistent difficulties accessing the practice by telephone, with calls going unanswered and voicemail systems providing inaccurate information about opening hours. The digital consultation system presents substantial barriers, with patients describing confusing navigation, inappropriate redirects to emergency services for minor concerns, and repetitive questioning. Prescription processing has become problematic, with delays and errors reported repeatedly, representing a notable decline from previous efficiency.
Reception experience presents a mixed picture. While some patients commend courteous and supportive front desk staff, others describe discourteous interactions, lack of empathy, and dismissive attitudes, particularly when patients are in vulnerable situations. Appointment cancellations without adequate notice and difficulty rescheduling create frustration. Issues with continuity of care, particularly regarding mental health services, have also been raised. The practice appears to struggle with system navigation and responsiveness, with patients expressing concern about unresponsive telephone access and ineffective digital platforms that fail to facilitate straightforward appointment booking and prescription renewal.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Tim T.
4 years ago
Poor!
Frustrating e-consult system keeps blocking my appointment
Terrible digital consultation platform: navigating the system to secure a doctor's appointment requires strategic manipulation. Currently, the interface redirects patients to alternative services such as 111 and 999, even for incredibly minor health concerns like feeling fatigued. The system repetitively poses nearly identical questions multiple times. Despite these frustrations, the staff members are pleasant and helpful.
Ghl D.
4 years ago
Excellent!
Fast Help When I Needed It
Prompt communication, courteous, and supportive staff.
Michelle B.
4 years ago
Excellent!
Social Distancing Helps Waiting Room Flow
The waiting area at Drs Surgery has been effectively reorganized to accommodate social distancing, resulting in fewer patients crowding the space. The personnel are consistently courteous and supportive during visits.
Nerd T.
4 years ago
Average!
Afternoon checkup at a basic clinic
Somewhat sluggish in pace, but essentially just a standard medical facility with nothing particularly remarkable about it.
Lynn K.
4 years ago
Bad!
Frustrating Communication After a Decade of Care
I'm constantly unable to connect via telephone. I've dispatched two emails in the past weeks, but they refuse to share details, claiming I'm not currently a patient. I've been associated with their practice for over a decade, so why are they struggling to locate my information?
Jeff P.
4 years ago
Bad!
Terrible Reception Every Single Time
Abysmal reception staff performance on nearly every occasion. The E Consult system is completely ineffective, routinely redirecting patients to 111 for even the most minor health concerns.
Jane D.
4 years ago
Excellent!
Caring team helped me through tough medical journey
Incredible medical team navigating challenging circumstances. I'm truly fortunate to receive care at this practice, feeling completely supported on multiple levels. From the welcoming front desk staff to the committed physicians, their dedication is remarkable.
Trixie S.
4 years ago
Excellent!
Caring doctors who finally listened
I'm incredibly grateful to my current medical practice after just a few weeks. Issues that were previously overlooked are now being addressed with genuine care, and they've been proactive in ensuring I receive the necessary treatment. Every staff member I've encountered has been warm and welcoming, and scheduling appointments has been completely hassle-free. This is truly an exceptional medical practice with an outstanding team.
Robert G.
6 years ago
Great!
Wide Range of Services Helped Me Improve
Solid training experience offering comprehensive service options
Emily E.
6 years ago
Excellent!
Caring doctors who actually listen
Every team member is welcoming, easy to talk to, and genuinely pays attention to my concerns - a stark contrast to my previous healthcare provider's approach.
Mirosław K.
8 years ago
Excellent!
Doctors Who Really Know Their Stuff
The medical team exhibits exceptional expertise and professionalism. Scheduling appointments has always been seamless for me. These physicians truly demonstrate top-tier professional competence.