Patient Experience Summary

Feedback reflects a predominantly positive experience across the practice, with long-standing patients consistently praising the compassion and professionalism demonstrated by clinical and administrative teams. The welcoming environment, well-organised administrative processes, and courteous reception experience are highlighted as particular strengths. Patients report swift and responsive care interactions, contributing to satisfaction with the service received.

While most feedback is favourable, some patients have expressed comparative dissatisfaction or unmet expectations regarding the level of assistance provided. This suggests variability in how individual care needs are addressed, though the broader pattern indicates the practice maintains professional service standards that resonate with the majority of its patient population.

Appointment

72.00 %
Great

Reception

82.00 %
Great

Cleanliness

78.00 %
Great

Care

80.60 %
Great

Respect

83.20 %
Great

Seen on time

76.00 %
Great

For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

Claim & Manage Profile
Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01423 711369
  • Feastfield Medical Centre King St, Pateley Bridge Harrogate North Yorkshire HG3 5AT

Patient Experience Summary

Feedback reflects a predominantly positive experience across the practice, with long-standing patients consistently praising the compassion and professionalism demonstrated by clinical and administrative teams. The welcoming environment, well-organised administrative processes, and courteous reception experience are highlighted as particular strengths. Patients report swift and responsive care interactions, contributing to satisfaction with the service received.

While most feedback is favourable, some patients have expressed comparative dissatisfaction or unmet expectations regarding the level of assistance provided. This suggests variability in how individual care needs are addressed, though the broader pattern indicates the practice maintains professional service standards that resonate with the majority of its patient population.

Appointment

72.00 %
Great

Reception

82.00 %
Great

Cleanliness

78.00 %
Great

Care

80.60 %
Great

Respect

83.20 %
Great

Seen on time

76.00 %
Great
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