Norfolk Park Health Centre

Caring team helped me through surgery

Every medical professional here has been exceptional during an outstanding surgical procedure. I'm truly grateful, though I must depart soon as I'm from out of the region. Thank you all for your incredible care and support.

Friendly staff at downtown clinic

Excellent healthcare facility with top-notch professional services.

Long wait made me frustrated

Scheduled to see my dermatologist at 3:20pm, but I didn't get called in until well past 4pm. This wait time is completely unacceptable.

Worst medical visit ever at clinic

Cold, unwelcoming, disinterested front desk personnel. Hurried, indifferent, brusque physician. Isn't our healthcare system just fantastic!

Terrible doctor who doesn't listen

Absolutely terrible medical practice. Complete lack of professionalism and basic patient care. The doctors here seem completely disinterested and incompetent. Avoid at all costs - you'll receive better treatment anywhere else.

Caring doctors made my medical journey smooth

The medical practice consistently delivers outstanding service, with both the physicians and support staff demonstrating remarkable professionalism and excellence.

Awesome local spot for lunch

This spot is definitely worth telling all my local buddies about.

Rude staff ignored my urgent medical request

I was thoroughly appalled by the unprofessional conduct of the front desk personnel. When I requested to consult with a physician regarding a hospital document, they claimed they would add me to the doctor's callback queue. However, I unexpectedly received a text from a nurse addressing something completely unrelated to my original inquiry about my medication, which was not at all what I had called to discuss.

Smooth prescription refills at my clinic

Dr Laycock and Dr Gilroy are truly exceptional healthcare professionals. The medical practice consistently demonstrates remarkable efficiency when it comes to processing repeat prescription requests. Scheduling appointments online has always been seamless, and I've never encountered any difficulties securing a consultation. It's impressive how they handle such a high patient volume with such apparent ease. I have nothing but admiration for the entire staff team, who are consistently outstanding in their service.

Kind doctors doing their best

Overall, I have no significant criticisms. The reception team has consistently demonstrated professionalism in our interactions. Whenever I've requested a callback, they've always been responsive. While the doctors are clearly under considerable strain, they sincerely attempt to address my medical concerns. Considering the current healthcare landscape, this practice is doing an admirable job. It's evident they're experiencing immense pressure, and I'm certain they endure unwarranted anger and frustration from patients. I personally feel appreciative of their efforts and understand the challenges they face 🙏

Worst customer interaction ever

Extremely discourteous and unprofessional staff interaction

Receptionist was beyond unprofessional today

The receptionist is absolutely terrible. Every single time I contact the office, she's incredibly discourteous, and today she went as far as suggesting I bypass medical consultation entirely, claiming a chemist would handle my needs just as well!!!! I'm completely baffled that she continues to be employed in this role!!!

Receptionist made my medical visit a nightmare

The front desk staff is completely incompetent. She consistently provides incorrect information, repeatedly claiming the doctor won't accommodate certain requests. However, when the physician calls, her tune changes entirely. This receptionist should be fired immediately.

Missed my surgery slot by minutes

I underwent surgery today, and despite the stated closing time of 6 PM, all staff had already departed by 5:55. My doctor sent me a text at 5:52, and although I arrived at 5:55, the facility was closed. Now, with the weekend approaching, I'll have to wait until Monday. I am extremely dissatisfied with the service provided.

Doctors great, but receptionists not so much

The medical professionals at this practice are truly top-notch, potentially the best I've ever encountered... however, actually connecting with them proves to be a significant challenge. Repeatedly, the front desk personnel have declined to include me in callback lists, seemingly believing they possess medical expertise that supersedes my concerns. They frequently redirect patients, suggesting they speak with a therapist about medication issues rather than consulting directly with a physician, and they appear to consider this approach appropriate. Such behavior is remarkably unprofessional and serves only to amplify the already uncomfortable and perplexing experience of being unwell.

Clean and safe during pandemic

Top-notch customer care and a spotless facility. The staff demonstrated exceptional precautionary measures to ensure client safety during the pandemic, making me feel completely comfortable and protected during my visit.

Friendly staff made my healthcare smooth

I was incredibly impressed with this medical practice! They were consistently responsive when I called and scheduling an appointment was a breeze. The staff were absolutely fantastic. The most frustrating part of relocating was having to leave this surgery behind, as my new healthcare provider simply cannot compare to the excellent care and service I received here.

Caring doctors made my healthcare easy

FANTASTIC MEDICAL CARE! Relocated from the area three months back because of a house move, but they consistently prioritized my scheduling needs. Exceptional physicians - I would have absolutely continued as a patient if the distance wasn't so significant.

Caring doctors who truly listen

Truly wonderful general practitioners! The medical staff consistently go above and beyond to assist patients - I've never experienced such an incredibly supportive healthcare team before!

Doctors who can't be bothered to help

The front desk personnel occasionally display an unwarranted hostile demeanor, and the new requirement to call before 10 am to consult a physician is extremely bothersome. The doctors come across as dismissive and unprofessional, and I would hesitate to trust them with even a medical training mannequin, much less actual patients. The practice manager's approach is equally disappointing. As a result, I am actively seeking alternative healthcare providers.