Normanby Medical Centre

Quick diagnosis without proper examination

Extremely disappointing experience at this practice. I attended with symptoms that were concerning to me, and after a brief informal conversation, I was given a diagnosis without any clinical investigations being carried out. I felt that the assessment was rushed and didn't adequately address my situation, particularly given that my symptoms had been ongoing and were continuing to worsen. When I requested medication, I was advised to wait several days before returning, which I found frustrating given the circumstances. I was troubled by what felt like a willingness to reach conclusions without proper examination, and the delay in addressing my request for treatment.

Quick appointment and friendly staff throughout

No issues whatsoever, the team were excellent and the appointment was completed efficiently in around 10 minutes with the procedure handled very well.

Helpful and attentive during my visit

Excellent clinical staff.

Clean practice with helpful staff support

The nursing staff were quite supportive, and the facility itself was well-maintained.

Reception wouldn't let me book without diagnosing

Attempting to secure an appointment proved challenging due to reception staff offering preliminary assessments. Following multiple visits seeking specific medication, my child developed a respiratory condition that required hospital admission. This outcome was disappointing given the delays experienced in the consultation process.

Caring practice that really listens to patients

Excellent medical professionals at this practice. I'm very happy with my GP and wouldn't consider switching. They demonstrate genuine concern and make a real effort to help resolve your health concerns.

Hard to reach by phone for appointment booking

I've been attending this practice since lockdown as the location suits me better. When I've had face to face appointments, the care has been excellent. However, booking appointments has been quite challenging. I spent two weeks attempting to contact the practice to arrange an appointment, only to be informed that slots were unavailable. Today I eventually managed to get through after multiple attempts, but I learned that the clinician I need to see is only available on two specific days of the week. I had tried calling on one of those days previously, making numerous attempts within a short timeframe, but was unable to connect. I've also noticed that if you manage to reach the practice after a certain time in the morning, there tend to be no remaining appointments available for that day.

Friendly staff made us feel welcome

This is an excellent medical practice that I have been attending for many years, along with my family members. The team members and clinicians are generally very welcoming and approachable, making it one of the finest practices in the area.

Morning phone lines impossible to get through

Getting through to someone in the morning is extremely difficult. I spent 45 minutes trying repeatedly to reach someone. When I finally connected with someone, the call was disconnected while I was speaking. I requested a repeat prescription on Thursday morning and was informed it would be available by Saturday. However, it wasn't prepared, and the surgery had closed for the weekend. When I followed up on Monday, I was told it still hadn't been authorised and therefore wasn't ready. The service fell short of expectations. Additionally, I received information from a clinician regarding my medication that I felt was inaccurate, which resulted in several weeks of discomfort.

Staff were helpful and welcoming throughout

The entire team provided outstanding care during my recent appointment.

Staff treat you like family here

I have been a patient at this medical centre for a long time, through various changes over the years. The healthcare professionals have changed over time, but the practice feels like a welcoming community. The team members are wonderful and provide excellent care and support.

Appointments can be unreliable here

Positive experience with the team and their approach, though appointment reliability can be inconsistent at times. Overall, a satisfactory service.

Impossible to book appointments here

It is difficult to secure an appointment at this practice. Attending accident and emergency appears to be a more reliable option for receiving prompt medical attention.

Long-term patient with consistently helpful staff

I have been a patient at this practice for many years and can genuinely say it is an excellent surgery. The entire team, including receptionists, managers, nurses, nurse practitioners and doctors, all provide outstanding care. I would particularly like to highlight one clinician who has been exceptionally helpful and has made a real difference to my experience.

Friendly reception made the visit pleasant

Outstanding medical facility

Felt genuinely listened to and cared for

The medical professionals at this practice are excellent. They demonstrate genuine concern for their patients.

Reception staff were unhelpful and dismissive

The healthcare professional I saw provided a disappointing experience.