North Beverley Medical Centre

Hard to book appointments but staff are kind

Have not been with this practice for very long, but securing appointments appears to be quite challenging, and when one does become available it tends to be with a nurse practitioner rather than a doctor. Additionally, the waiting times for blood test results seem to take quite a while. That said, all of the staff members I have encountered have been very pleasant and helpful.

Felt properly listened to and understood

I have consistently received good care at this practice. The clinician I see in particular is excellent, as they always make sure I fully understand any health concerns and the implications of different treatment options.

Complaint ignored for months without response

I was very disappointed with how this practice handled my complaint, which I submitted several months ago about an interaction with a member of clinical staff. It appears that the practice may not be adequately meeting their obligations regarding transparency and openness with patients.

Friendly staff and easy parking access

The staff demonstrated helpfulness and friendliness throughout my visit. The practice benefits from ample parking facilities.

Long phone wait, then turned away at reception

After waiting a considerable time to reach the practice with a vision-related concern, I was informed by reception staff that I would not be able to see a clinician and was instead directed to the pharmacy as per practice procedure. I was experiencing facial swelling but uncertain of the cause, and felt frustrated that administrative staff were making decisions about whether clinical assessment was necessary without any medical knowledge. I have concerns that patients are increasingly attempting to self-diagnose due to difficulties accessing appointments with clinicians. This situation was particularly disappointing given how infrequently I am able to see my regular doctor. I am dissatisfied with this experience.

Reception friendly but privacy concerns in waiting area

The reception staff were very friendly and welcoming. However, I overheard a confidential conversation at the desk regarding someone's medication while I was in the waiting area, which made me uncomfortable about the privacy of patient information in that space. The appointment itself was excellent. The clinician took time to listen carefully to my concerns and fully understood what I needed before discussing treatment options with me. Unfortunately, I experienced another lengthy wait before being seen, which was frustrating.

Professional care that really listened to me

Excellent experience that provided exactly what I was looking for from a healthcare professional. The appointment was thorough, attentive, and demonstrated genuine understanding of my worries.

Frustrating process with no available slots

Visited to seek an appointment but was unable to secure one after providing all necessary information.

Nurses showed genuine care and kindness

The nursing staff demonstrated genuine compassion and kindness throughout my visit.

Quick fix for the booking system issue

There was an initial technical issue, but it was resolved promptly and effectively.

Same day appointment made it easy

I received an appointment on the same day I requested it, and I was treated with care and respect throughout my visit. Thank you.

Reception staff lack training and professionalism

The reception team appeared to lack awareness of data protection procedures and their approach felt unwelcoming. There seemed to be gaps in their training, and when I encountered a junior member of staff, they did not communicate that they were uncertain about my query or seek guidance from colleagues. A letter from a private healthcare provider took considerably longer than expected to be processed. Only after I indicated I would lodge a formal complaint was the matter resolved promptly. During visits, the clinical team typically consists of a single practitioner, often a locum who is unfamiliar with my medical history. The reception and clinical teams appear to be operating with insufficient staffing levels and training resources.

Friendly and professional reception staff

The healthcare professional I saw was excellent. They demonstrated professionalism and a pleasant manner throughout the appointment. Highly satisfied with the experience.

Appointment ran on time and felt heard

Attended my appointment and was seen promptly. The experience throughout my visit was satisfactory.

Doctors here actually listen to you

The clinical staff here are consistently excellent. They make a genuine effort to listen carefully and provide sound guidance. When specialist referrals are needed, they actively facilitate the process. I'm very satisfied with the care provided and wouldn't consider going elsewhere :-)

Short wait and helpful consultation

The appointment did not involve an extended waiting period. The consultation experience was satisfactory.

Helpful advice and patient listening

Excellent service and advice from an experienced and patient-focused clinician. Thanks again for the help provided.

New check-in system cuts the queues

The updated registration system works really well. It reduces the need to wait while others are being dealt with! == much more relaxed experience

Friendly reception made the visit pleasant

Outstanding

Friendly staff who've always listened well

I have been a patient at this practice for a considerable time and have consistently received excellent care. The team members are both welcoming and well-organised in their approach.