North Beverley Medical Centre

Professional and gentle care with stitches removal

I appreciated the professionalism and gentle approach shown by the nursing staff member who removed my stitches, along with the supervised colleague who assisted. Both demonstrated a caring and skilled manner throughout the procedure.

Gentle approach helped ease my needle anxiety

I have a significant fear of needles, but the nursing staff member was compassionate and handled the procedure with great gentleness. This approach really helped to calm my anxiety.

Friendly appointment that wasn't rushed

The staff were welcoming and demonstrated good expertise. The consultation started promptly and allowed sufficient time for discussion without feeling hurried.

Nurse explained everything clearly and kindly

The nursing staff member was very kind and understanding with me. They also explained things in detail so I understood the process and what would happen next. Thank you.

Knowledgeable staff who actually listened

Demonstrated considerable expertise and provided valuable assistance.

Helpful GP who really listens to concerns

I'm very happy with the service and help I receive at my practice, as the clinician I see always goes above and beyond to assist me.

Friendly support helped me recover well

I would like to express my gratitude to the nursing team and especially to one particular staff member for their excellent support during my recovery following surgery. The healing process extended beyond three months, and throughout this time the care provided was outstanding and the staff member was wonderfully approachable. Thank you all very much.

Felt listened to during my health review

Very good experience with the appointment review.

Staff made me feel welcome and heard

The team members are approachable and supportive.

Quick appointment with minimal waiting time

Outstanding care provided. The appointment ran promptly and was completed without delay.

Friendly staff made me feel genuinely cared for

The reception team and clinical staff at this surgery were very friendly and helpful throughout my visit. The nursing team and doctors were particularly attentive and demonstrated genuine care in their approach.

Self-check in made booking much easier

The automated check-in process represents a modern and streamlined approach to registration.

Polite staff made the appointment efficient

Outstanding experience with courteous service and efficient use of appointment time, demonstrating effectiveness throughout.

Always welcoming when you need help most

When you're experiencing illness, discomfort, or feeling down, the practice is there to provide support. The team consistently demonstrates a welcoming and courteous approach.

Appointment ran on time and felt personal

Punctual, courteous, knowledgeable and attentive consultation - much appreciated

Efficient service and helpful reception staff

As per usual, the service was prompt and supportive. Very pleased with the experience. Much appreciated!

Efficient service with good record access

The practice consistently demonstrates efficiency and provides outstanding access to my medical records.

Reception staff made me feel genuinely welcomed

The clinical team, nursing staff, paramedics and reception staff are absolutely wonderful. Special mention to the healthcare professionals and paramedic who provided care. Thank you for the amazing work you do and the kindness you show to others.

Couldn't get an appointment when I needed one

I have consistently struggled to obtain appointment availability at this practice. During a recent visit, I required a preventative vaccination due to a family member's diagnosis and my own medical circumstances. I was informed that the earliest available appointment would be several weeks away, or alternatively, I was directed toward private healthcare options.

Phone queue lottery makes appointments impossible

Unable to secure an appointment through standard booking methods, with the only viable option being to participate in the early morning telephone queue system. The reception team demonstrate genuine friendliness and helpfulness, and there's sympathy for their position given that the current appointment system appears inadequate for demand. Even when expressing flexibility with timing, including willingness to wait several weeks or accept a telephone consultation, these alternatives were not made available. The sole pathway forward remains the early morning telephone lottery or no appointment at all.