North Brink Practice

Terrible service at this unresponsive medical office

This medical facility is absolutely the most terrible healthcare provider I've encountered. In reality, they hardly deserve the title of a "doctor's practice" since getting an appointment with an actual physician seems completely impossible.

Quick and efficient medical service

This service is incredibly beneficial! I received a response to my inquiry in just a quarter of an hour yesterday, and my prescription was ready for pickup within sixty minutes. Kudos to North Brink!

Dangerous and negligent medical practice avoid at all costs

Steer clear of this practice at all costs. We've recently relocated my elderly mother to a different medical facility where she is finally receiving proper healthcare after years of neglect. The breaking point occurred when she was rushed to the emergency room with sepsis and a severe diabetic emergency (her blood sugar levels were astronomically high, around six times the normal range), leading to a two-week hospitalization just a day after consulting the diabetic nurse at this practice. The nurse failed to perform a basic blood sugar check and summarily dismissed her legitimate health concerns. Without mincing words, this practice poses a significant risk to vulnerable patients, with its impersonal online-only triage system and woefully inadequate medical care.

Compassionate doctors put my son at ease

My 12-year-old son was seen by two incredibly compassionate general practitioners on the same day. Dr. Mike took the time to carefully address all of my son's concerns and provide a thorough explanation that put him at ease.

Dangerous medical negligence ruined our family's health

These medical professionals were completely incompetent. My son's hernia was misdiagnosed repeatedly, with doctors dismissing a significant bulge as something ordinary. After enduring two surgeries, they continued to provide unreliable and inconsistent information. Their negligence is so severe that I strongly advise anyone to steer clear of this healthcare facility to protect their own well-being.

Medication Communication Frustrates Patient

On Wednesday, February 26, 2025, at precisely 11:45 AM, I received two identical SMS messages on my iPhone. Each message included a duplicate Word document attachment. The content of the document was a lengthy and condescending "directive" concerning a particular medication that I have intermittently used for six years. Honestly, your approach has infuriated me to such an extent that I refuse to take this medication ever again. If you truly have so much spare time available, perhaps you should focus more on attending to your "thousands of patients," as one exceptionally impolite nurse mentioned during a phone call with me in the past. Let's be real: it seems that many individuals in today's healthcare sector spend around ninety percent of their time preoccupied with their next vacation plans or contemplating weekend activities instead of patient care. Additionally, it's time to stop citing "COVID" as an excuse for what appears to be an endless backlog; otherwise, you'll still be dealing with these issues well into 2075. That's enough of my venting for now.

Terrible customer service at local medical practice

The ABSOLUTE WORST RECEPTIONIST ON THE ENTIRE PLANET. She deliberately withheld her identity (DELIBERATELY AVOIDING IDENTIFICATION, VIOLATING PUBLIC INTERACTION STANDARDS). SHE DESPERATELY REQUIRES MANDATORY CUSTOMER SERVICE TRAINING, WITHOUT QUESTION. Before allowing me to explain, she claimed incomprehension and aggressively thrust paperwork through the window. No identification visible. The appointment scheduling process is completely ridiculous. The prescribed medical team is UTTERLY CLUELESS about their responsibilities. Despite being registered with a designated GP, I have yet to actually encounter them.

Frustrating scheduling and poor communication nightmare

I communicated my unavailable time slots when scheduling, yet they proceeded to contact me during a period I explicitly stated I couldn't meet. After suggesting alternative times, I received no response or acknowledgment from their team.

Surprisingly good care despite potential hidden challenges

Despite the tendency for reviews to overlook broader issues, this particular surgery truly stands out. The medical staff and pharmacy have genuinely earned top-tier recognition for their exceptional service.

Worst customer service ever horrible experience

I'd gladly award a negative rating if such an option existed. Get your communication channels in order. It's ABSOLUTELY INFURIATING to reach out to your company. We attempted calling from early morning, and immediately our call was rejected. Completely worthless...

Mediocre product with minimal enthusiasm

Fine.

Exceptional nurse makes pediatric visit a breeze

I brought my two children to see Nurse Amy today, and I was thoroughly impressed by her exceptional skills and ability to connect with kids. Having been a patient at this practice for quite some time, I can confidently say that this visit stood out as the most outstanding experience I've had. My sincere appreciation goes to the staff for their excellent care.

Terrible customer service that completely failed me

Completely worthless. Their staff displayed a terrible attitude and refused to acknowledge our presence despite going through their triage process. Utterly incompetent and lacking any sense of empathy.

Frustrating government service that disappoints citizens

These government services are completely useless. I'm frustrated that my hard-earned money goes toward a system that shows zero concern or effectiveness.

Exceptional medical care at its finest

The medical facility is exceptional. The personnel are outstanding. The care provided is of the highest caliber.

Dismal Practice

Some GPs OK, some not so much

Nurse visits provide top service for patients

I believe the rationale behind consulting a nurse stems from doctors being overwhelmed with both patients and administrative tasks. However, to be honest, I have consistently received excellent care whenever I visit a nurse. I'm not quite sure what the issue is supposed to be.

Broken healthcare triage system frustrates patients

The recently implemented triage system appears to be ineffective. Initially, one must communicate with a receptionist before being assessed by a nurse who determines whether an appointment is necessary. Even once you secure an appointment, it usually involves a nurse, and if that nurse encounters uncertainty regarding your diagnosis or the appropriate medication for you, they need to consult with a doctor or arrange for the doctor to conduct a very brief examination prior to any action being taken. However, this entire process cannot even begin until you've successfully navigated through the initial steps. On our attempt at 8:11 in the morning, while we were waiting on hold, we also attempted to complete the online form—which turned out to be excessively lengthy! It included far too many inquiries! By 8:20 a.m., as we neared completion of this cumbersome online form, we discovered that access to it had already been closed. We managed finally to connect via phone just before 8:30 a.m., only to find that all available appointments through this method had already been filled! What on earth is happening at North Brink? Consequently, our five-year-old had no choice but resorting to calling 111 for assistance instead. Yet still there was no appointment offered since they claimed their services were overwhelmed—it’s now past 4 p.m., and there's been no further information or availability! This system is incredibly frustrating; it's evident that government intervention is urgently needed in order reform how healthcare functions within our NHS framework once and for all! I am extremely dissatisfied with the new triage protocol employed by doctors under NHS provisions.#Super-annoyed at what has become of patient care standards.

Shaunie saved the day with exceptional service

I've typically struggled with scheduling and accessing care, but this time I want to express my sincere gratitude to a wonderful staff member named SHAUNIE. She's truly exceptional and appears highly competent, demonstrating genuine compassion. Her approach to patient communication is outstanding, and I wish more healthcare workers would follow her example of attentiveness and professionalism when interacting with patients.

Unexpected memories of past relationship surface

Brings back memories of my ex, and I realize this might not be the most objective assessment, but oh well 🤷