North Brink Practice

Quick and efficient healthcare experience

I utilized the digital health screening platform and received a prompt callback within 60 minutes, followed by an immediate appointment. The attending nurse was incredibly friendly, and Dr. Mike was exceptional. The entire experience was top-tier and professional.

Dangerous mental health system destroys innocent lives

The staff here are fixated on mental health diagnoses and fail to distinguish between physical pain and psychological issues. They arbitrarily commit individuals and then dodge accountability afterward. I am pursuing legal action against them. Steer clear of this organization if you care about protecting your rights and well-being. Should they try to manipulate you from a pain perspective into a mental health assessment, contact a lawyer right away to minimize potential harm.

Useless medical advice that solves nothing

Not worth the visit. Regardless of your medical concern, their sole recommendation is to take paracetamol. 🤡🤡

Terrible doctor terrible experience stay away

Extremely disappointing medical care. We're actively seeking a different healthcare provider and strongly advise others to avoid this practice entirely.

Quick and efficient medical support saves the day

I've been battling a persistent chest infection for more than a week. After submitting my triage inquiry via email at 8:15 this morning, I was thrilled to receive a text by 12:30 confirming my prescription was ready! The efficiency of this service is remarkable. No endless waiting on hold or frustrating delays - just quick, straightforward assistance. North Brink Practice deserves high praise for their prompt and professional approach. My sincere appreciation goes out to them once more.

Amazing results from skilled medical team

Top-notch surgical care right here. Highly recommended! 👍

Worst medical clinic ever frustrating phone experience

I've been attempting to call for two hours straight, and the phone line is perpetually engaged. This medical practice is completely incompetent and frustrating.

Great service with occasional scheduling challenges

The employees are incredibly welcoming and consistently ready to assist customers. While scheduling an appointment can be challenging at times, their follow-up communication and callback system are excellent and highly reliable.

Compassionate care from exceptional medical professionals

My elderly parent consulted Gary the emergency medical technician and Dr. Angela Culshaw earlier today. Both professionals were incredibly personable and competent, successfully alleviating my mother's anxieties. Heartfelt appreciation from a medical colleague. Dr. L Abrahams.

Compassionate care that changed my medical experience forever

The service I received was exceptional, from the initial sign-up process where I was warmly welcomed and assisted with care. During my first visit, I wasn't made to feel like a burden or an inconvenience. The staff were attentive, understanding, and provided me with reassurance. As someone who has historically avoided medical appointments due to poor past experiences, this encounter completely transformed my perspective. I now feel confident that seeking help can be a positive and supportive experience, rather than something to be dreaded. The reception team has been absolutely wonderful and incredibly supportive, and I want to express my sincere gratitude. During a previous visit, I witnessed a staff member going above and beyond to help a mother with a restless child, which was a genuinely thoughtful gesture that I'm certain meant a great deal to the parent.

Terrible customer service at this place

Front desk staff are completely incompetent

Prescription nightmare at the local pharmacy

Visited the pharmacy to pick up my medication, and they managed to misplace my prescription. To make matters worse, they then informed me that I would need a doctor's signature for the urgent prescription they had previously processed.

Disappointing decline from great medical practice

This medical practice was previously managed by physicians, which was excellent, but now it has become completely ineffective. I can't comprehend why changes were necessary that disrupted the previous successful approach.

Unprofessional and dismissive medical receptionist service

I was deeply distressed after contacting the clinic about a sensitive personal matter. The receptionist's demeanor was curt, dismissive, and made me feel ashamed for even reaching out. Initially, I was promised a doctor would contact me, but instead received a text message about a prescription being issued. When I called back to express concerns about being prescribed medication without a proper consultation, I was met with a dismissive "Well, what did you expect?" I responded that I anticipated speaking with a doctor or nurse. The conversation quickly became uncomfortable, with the receptionist displaying clear hostility. The call abruptly ended with the receptionist curtly saying "ok" and hanging up mid-conversation, leaving me feeling unheard and frustrated. My complaint isn't about the medical actions taken, but solely about the unprofessional communication. I strongly urge the practice to review the phone call recording. As a young woman, this experience has significantly deterred me from seeking help for intimate health concerns in the future. I'm uncertain what happened to the 'Be Kind' ethos. Despite my negative experience, I genuinely hope the receptionist receives the support she seems to need, as her evident unhappiness is clearly affecting her professional interactions.

Exceptional customer experience with top-notch service

Exceptional assistance. Meticulously coordinated and professional.

Unhelpful doctors and endless phone loops frustrate patient

The medical practice is centrally located, yet I'm consistently unable to have a direct conversation with my physician. Whenever I seek information, the sole response is to call 111. I attempted to inquire about COVID-19, and once more, their only guidance was to dial 111, as they claim to have no specific knowledge.

Heartbreaking healthcare fails patient's mental health needs

Absolutely appalled by the treatment from a medical practice I've been loyal to for years. Repeatedly calling to secure an appointment, only to be met with dismissive responses like "Sorry, try again tomorrow." When I explicitly shared my struggles with mental health, their callous reply was to suggest I dial 111 or simply attempt booking again the next day. The lack of compassion and support is truly disheartening.

Terrible pharmacy service with dangerous medication mistake

Requested to pick up my prescription, only to discover they had dispensed the incorrect medication. When I contacted them to address the issue, their response was completely indifferent and unhelpful.

Reliable support with friendly and knowledgeable team

Support is consistently reliable and responsive. The team is knowledgeable and collaborative, always ready to assist. If a specific team member can't immediately resolve an issue, they efficiently direct you to the right resource.

Haunting tale of decay and desperation

this crumbling residence Walls peeling, foundation cracking, this place is literally falling apart. Every room feels like it's one strong wind away from total collapse. The structural damage is so extensive, it's shocking the building is still standing. Electrical systems are ancient and dangerous, plumbing leaks everywhere, and there's visible mold in multiple rooms. Whoever owns this property should just demolish it - it's beyond repair and a genuine safety hazard. Walking through feels like navigating a condemned structure. Absolutely the worst living space I've ever encountered. Total disaster from floor to ceiling.