Patient Experience Summary

Patient feedback reflects a mixed experience across appointment access, communication, and care quality. Many patients report challenges with booking appointments, particularly during morning phone lines and through the digital triage system, with some describing long waiting times and difficulty reaching the practice. Administrative issues including lost samples, delayed test results, and communication gaps have been noted. However, numerous reviews highlight professional and compassionate clinical care, with patients praising the responsiveness of medical staff, efficiency of vaccination services, and supportive treatment during consultations. Reception teams receive both positive recognition for courtesy and helpfulness, and criticism for dismissive attitudes. The practice's online triage system is viewed favourably by some for streamlining access, though others find appointment scheduling frustrating. Cleanliness and facility standards are consistently commended.

Service quality appears inconsistent, with experiences varying significantly depending on individual circumstances and timing. Patients with straightforward needs often report prompt access and attentive care, while those requiring follow-up or complex coordination describe organisational difficulties. Several long-standing patients express satisfaction with continuity and support, particularly during challenging health situations. Concerns about limited in-person availability and reliance on telephone consultations feature in multiple reviews, though some appreciate the flexibility this offers.

The practice demonstrates strengths in clinical care delivery and staff professionalism, balanced against systemic challenges in appointment accessibility and administrative coordination. Patient confidence appears to depend heavily on individual interactions and whether their specific needs align with current service capacity.

Appointment

45.89 %
Poor

Reception

51.18 %
Average

Cleanliness

78.50 %
Great

Care

58.76 %
Average

Respect

52.41 %
Average

Seen on time

48.23 %
Poor

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HK

Hadrian K. Google one year ago

Rating

Excellent!

Smooth booking with caring medical professionals

Efficient online scheduling with prompt communication. The healthcare professionals are welcoming and personable.

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AA

Amber A. Google one year ago

Rating

Excellent!

Compassionate care from a truly wonderful doctor

The staff at this medical practice are wonderfully kind and attentive. Dr. Arun Perumpallilq is an exceptional general practitioner who demonstrates genuine empathy and provides exactly the support patients require. I am truly grateful. My sincere appreciation Amber B

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HF

Harvey F. Google one year ago

Rating

Excellent!

Compassionate care from north chelmsford healthcare centre

I've experienced North Chelmsford Healthcare Centre as consistently attentive and accommodating during my medical needs. Their triage process is remarkably efficient, and they consistently provide in-person consultations when appropriate, or offer excellent guidance through phone consultations. The personnel are consistently warm, compassionate, and eager to help.

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AE

Ayako E. Google one year ago

Rating

Bad!

Terrible service from an unhelpful receptionist

The front desk staff displayed an unacceptably hostile and discourteous demeanor.

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FM

Faith M. Google one year ago

Rating

Excellent!

Friendly service with quick and helpful assistance

Exceptionally courteous employees who provide swift and streamlined service

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SE

S E. Google one year ago

Rating

Excellent!

Fantastic local surgery with quick and caring service

Over the past five years, our family has been patients at this medical practice, and we consistently experience dependable and streamlined care. Whenever we require medical attention, we're able to secure appointments promptly, and the staff are consistently courteous and compassionate. Their digital platform for scheduling and communication is exceptionally user-friendly - just this week, I submitted an online appointment request at 3pm and was consulting with a healthcare professional by 4:15pm. The level of service is truly outstanding, and we are genuinely appreciative.

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MA

Marlene A. Google one year ago

Rating

Excellent!

Speedy delivery and friendly customer support rocks

Exceptional customer support and incredibly quick response times

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CJ

Caitlin J. Google one year ago

Rating

Excellent!

Quick and caring medical service

Quick scheduling every time. Minimal waiting periods and friendly medical staff who provide excellent care.

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JO

Joyce O. Google one year ago

Rating

Excellent!

Incredible medical team exceeded all my expectations

I was anxious about undergoing medical procedures, but this team has been phenomenal. They've consistently been supportive and kind, and I'm truly impressed beyond words by their exceptional care.

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AL

Amanda L. Google one year ago

Rating

Excellent!

Exceptional care from a compassionate healthcare professional

From the start, Lesley Hicks, Advanced Nurse Practitioner, has been exceptional, truly the finest Clinical Practitioner I've encountered. She's attentive, compassionate, incredibly competent, and I couldn't imagine anyone better handling my medical situation. The administrative and reception team consistently demonstrate warmth, helpfulness, and professionalism. Their online triage process is remarkably effective, consistently providing rapid and timely responses. I'm absolutely delighted with my choice to switch medical practices.

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SS

Sam S. Google one year ago

Rating

Bad!

Unfair nhs document fees shock customers

Good evening "I submitted a request for an address verification document from the NHS more than a month ago. Upon visiting their office in person today, I was informed that I would need to pay £36 for this document. Unfortunately, this amount was beyond my financial means, as I simply needed it for my bank application. Interestingly, my wife had requested a similar document just over a month ago and was only charged £10. The substantial discrepancy in pricing strikes me as both unreasonable and perplexing. As a recent resident of the UK for 10 months, without work authorization, such unexpected financial demands pose a significant challenge. I respectfully request greater clarity and consistency in their pricing structure to prevent confusion and hardship for individuals in comparable circumstances. Thank you."

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AD

Aleksandra D. Google one year ago

Rating

Excellent!

Great medical care with friendly staff

Initially, I was quite apprehensive about registering with this medical practice. Yet, within just four weeks, they've provided more support than my previous healthcare provider ever did. The front desk staff are consistently courteous and friendly, and booking an appointment has never taken more than 24 hours. From the moment I joined, I felt genuinely valued and comfortable. To anyone still uncertain about switching, I strongly encourage you to take the leap - you'll be in excellent hands!

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DM

David M. Google one year ago

Rating

Excellent!

Fantastic local gp surgery with exceptional care

I recently transitioned from my previous healthcare provider, and I'm thoroughly impressed with this new practice. Their reception and administrative staff consistently demonstrate exceptional politeness and clarity. The digital triage system is incredibly user-friendly, and for those less comfortable with online forms, the staff are more than willing to assist via telephone. Their response times are remarkably swift, and I've experienced no difficulties securing appointments. The medical care I've received has been absolutely outstanding. On multiple occasions, I've submitted an online form in the afternoon and been offered a same-day in-person consultation. As I recently shared during a radio broadcast, if this medical practice can deliver such excellent service, why aren't other GP surgeries following suit?

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DU

Dr U. Google one year ago

Rating

Bad!

Terrible service and zero compassion for patients

If you're considering this medical facility, steer clear. I arrived 10 minutes behind schedule and called to explain I was delayed by traffic, yet I was forced to wait an entire hour while suffering from a painful ear infection, only to be ultimately turned away without treatment. The clinic is in a state of disrepair, and as a 44-year-old patient, I can confidently say this is the most unprofessional healthcare provider I've ever experienced. AVOID THIS PRACTICE AT ALL COSTS - THEY ARE ABSOLUTELY THE WORST IN CHELMSFORD

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KH

Kayleigh H. Google one year ago

Rating

Excellent!

Quick efficient and incredibly helpful medical support

Exceptional customer support that consistently demonstrates warmth, professionalism, and attentiveness. The triage system is a game-changer, significantly streamlining the process and eliminating the frustration of endless phone queues.

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TW

Trish W. Google one year ago

Rating

Excellent!

Exceptional healthcare that truly listens and cares

The level of attention here is exceptional. I've been a patient for twelve months, and they handle medical concerns with speed and comprehensive care. Getting an appointment is effortless, and the staff genuinely makes you feel heard and valued.

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PT

Phighter T. Google one year ago

Rating

Excellent!

Exceptional heart care at north chelmsford nhs centre

I'm absolutely delighted with North Chelmsford NHS Healthcare Centre. Living with a persistent cardiac issue, I can confidently say their treatment and support have been truly exceptional. When my health requires special attention, they've consistently demonstrated an outstanding commitment to patient care. Their responsiveness and dedication to understanding my specific medical needs have been remarkable. I want to express my heartfelt gratitude for their ongoing compassion and attentiveness!

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DC

Danielle C. Google one year ago

Rating

Excellent!

Incredible staff and care at this medical practice

I've never encountered a medical practice as exceptional as this one. The staff are truly outstanding, and I cannot speak highly enough about their quality of care. Without hesitation, I would enthusiastically recommend this surgery to anyone seeking top-notch medical service!

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NK

N K. Google one year ago

Rating

Excellent!

Lifesaving care when i needed it most

I'd like to express my gratitude to Lucy, the paramedic, and Dr. Prasaad for their prompt attention to my urgent medical situation this morning. The online triage system was incredibly efficient, and I was seen in just two hours after submitting my request. I'm truly appreciative of their help and support.

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KS

Kreshnik S. Google one year ago

Rating

Excellent!

Exceptional care from a compassionate healthcare professional

I'm thoroughly satisfied with the care provided by Zeinav. She truly understands how to interact with patients, and her attentive approach to managing my blood pressure concerns has been excellent. I appreciate her dedication and ongoing support, so a big thank you to Zeinav.

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Patient Experience Summary

Patient feedback reflects a mixed experience across appointment access, communication, and care quality. Many patients report challenges with booking appointments, particularly during morning phone lines and through the digital triage system, with some describing long waiting times and difficulty reaching the practice. Administrative issues including lost samples, delayed test results, and communication gaps have been noted. However, numerous reviews highlight professional and compassionate clinical care, with patients praising the responsiveness of medical staff, efficiency of vaccination services, and supportive treatment during consultations. Reception teams receive both positive recognition for courtesy and helpfulness, and criticism for dismissive attitudes. The practice's online triage system is viewed favourably by some for streamlining access, though others find appointment scheduling frustrating. Cleanliness and facility standards are consistently commended.

Service quality appears inconsistent, with experiences varying significantly depending on individual circumstances and timing. Patients with straightforward needs often report prompt access and attentive care, while those requiring follow-up or complex coordination describe organisational difficulties. Several long-standing patients express satisfaction with continuity and support, particularly during challenging health situations. Concerns about limited in-person availability and reliance on telephone consultations feature in multiple reviews, though some appreciate the flexibility this offers.

The practice demonstrates strengths in clinical care delivery and staff professionalism, balanced against systemic challenges in appointment accessibility and administrative coordination. Patient confidence appears to depend heavily on individual interactions and whether their specific needs align with current service capacity.

Appointment

45.89 %
Poor

Reception

51.18 %
Average

Cleanliness

78.50 %
Great

Care

58.76 %
Average

Respect

52.41 %
Average

Seen on time

48.23 %
Poor
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