North Chelmsford NHS Healthcare Centre

Worst customer service ever terrible wait times

I'm utterly frustrated with their scheduling process. This morning, I called at 8 am and was initially placed at number 16 in the queue. After waiting for half an hour, I've only managed to move up to position 13. The whole system is completely ridiculous.

Terrible healthcare experience with endless frustrating delays

Absolutely appalling service at this medical practice. Even after securing an appointment, patients are routinely left waiting 30 to 60 minutes beyond their scheduled time. The staff consistently offer weak justifications for their chronic delays. Promised return calls frequently fail to materialize, forcing patients to repeatedly contact the office and reschedule. This surgery represents a disgraceful representation of healthcare, and the NHS urgently needs to intervene by replacing the current management and establishing a patient-focused approach. Furthermore, their telephone system remains fundamentally flawed, with ongoing technical issues that regularly disconnect callers. In 2022, it is inexcusable that they cannot implement a functional communication system that meets basic professional standards.

Terrible service endangers patient with dismissive attitude

The GP surgery is absolutely useless. Despite 111 communicating with my daughter and submitting a report clearly stating she MUST be seen by 3.00am tomorrow, their utterly unhelpful response was to tell her to call at 8am to book an appointment. This is completely absurd, as securing a slot is purely chance, and even if successful, it would be far too late. The situation is terrifyingly unbelievable, especially considering they can brazenly disregard 111's recommendations, which are equally professional. Now she's forced to contact 111 after the surgery closes to arrange seeing their on-call doctor, resulting in yet another late-night hospital visit. These surgeries know they can simply refuse, forcing hospital staff to handle everyone since there's nowhere else to redirect patients. What, precisely, are these GPs being paid astronomical sums for??

Terrible healthcare experience with unhelpful reception staff

Absolutely dreadful service from this medical practice. When I initially called at 8 AM, the call was answered in under 10 seconds, but shockingly, the person just said hello and immediately disconnected. Upon redialing at 8:14, I was informed that no in-person consultations were available with either a doctor or nurse. How is this even acceptable? The reception staff are acting as gatekeepers, arbitrarily deciding whether a patient's condition warrants a face-to-face appointment. Even if you genuinely need in-person care, you'll be relegated to a telephone consultation. This is an utterly unacceptable approach to patient care. What a completely incompetent GP practice!

Worst medical experience ever terrible service

Absolutely dreadful. Scheduling an appointment is incredibly challenging, and they exclusively offer telehealth consultations. The male physician I recently spoke with was incredibly unprofessional, dismissive, and showed zero empathy. His advice was simply to resign myself to the situation and stop complaining!

Terrible medical practice with endless frustration and delays

Scheduling an appointment here is incredibly frustrating. Their booking system requires calling precisely at 8 am, and you'll likely find all slots already taken, forcing you to try again the next day. Even if you miraculously secure an appointment, be prepared for extensive waiting times - typically 30 minutes beyond your scheduled time, and sometimes stretching up to an hour. When patients voice concerns, staff offer nothing but a series of weak excuses to deflect criticism. Their administrative incompetence is further highlighted by losing patient samples or failing to communicate important medical information in a timely manner. Weekend medical staff are completely disconnected, lacking access to patient records. The entire healthcare experience at this facility is fundamentally substandard and deeply disappointing.

Helpful service with password reset confusion

I appreciate your swift assistance with my prescription and the password reset. However, I'm experiencing difficulty distinguishing between the characters 2/Z - I can't tell if it's lowercase, uppercase, or the number 2. Thank you for your help.

Compassionate care with a small scheduling hiccup

I want to express my gratitude to the entire staff, including physicians and nursing professionals at this Medical Facility. Whenever I had any questions or worries, they made every effort to schedule me for an appointment either the following day or on the same day. They also arranged for me to undergo necessary diagnostic tests and imaging. My sincere appreciation goes out to them! However, the appointment booking window is quite limited, restricted to just the 8am-9am timeframe.

Frustrating healthcare experience with impossible appointments

Securing a consultation is a constant struggle. The moment you dial at precisely 8am, all in-person slots vanish instantly. What remains are telephone consultations that require endless waiting, potentially stretching until the evening hours. My medical concerns are significant, but the frustrating appointment process is so arduous that I'm choosing to endure my persistent ear problem rather than navigate this exhausting booking system.

Terrible customer service ruins healthcare experience

Can't ever get through on their line! Absolutely done with this service provider and ready to switch.

Terrible doctors who fail their patients miserably

The doctors at this medical center are utterly unprofessional and devoid of any moral standards or genuine concern for patient welfare. Not a single physician appears in person, instead lounging at home, idly scrolling on their phones and casually dispensing diagnoses remotely!!! They are absolutely contemptible bureaucrats who deserve nothing but condemnation for their blatant disregard of proper medical practice and their shameless exploitation of patients while collecting undeserved payments. Their refusal to conduct in-person consultations is a total violation of medical ethics and they should be permanently disqualified from practicing medicine!!!

Exceptional doctor with compassionate and quick care

Exceptional doctor who provides compassionate and incredibly prompt care. Much appreciation!

Frustrating customer service with zero communication

It's 8:03 and I'm stuck dealing with constantly engaged phone lines with no way to connect. When I previously tried scheduling an appointment, they completely ignored my request and never returned my call. This whole process is incredibly frustrating.

Frustrating healthcare with unhelpful and unresponsive staff

Absolutely frustrating healthcare experience. The scheduling process is incredibly challenging, requiring patients to call at 8am for potential same-day slots, which might work for urgent situations but falls short for regular medical needs. The front desk staff demonstrate a lack of professionalism, seemingly making unilateral choices about patient care that are not just ineffective, but could potentially compromise patient safety. Communication is severely restricted, with patients limited to phone consultations and given only a vague day for their appointment, without any specific time allocation, making planning virtually impossible.

Frustrating healthcare with impossible appointment system

The medical professionals here are inconsistent. While some are exceptional, potentially the finest I've encountered, others seem thoroughly unpleasant. Even securing an appointment is a significant challenge. The morning booking window between 8-9am is chaotic, with only same-day slots available. This morning, after 52 separate attempts, I was met with a "User busy" message that prevented me from even entering a queue. I dialed precisely at 8:00 AM, and this will likely be my third consecutive day of failing to schedule an appointment, despite the out-of-hours physician at Broomfield hospital explicitly instructing me to insist on getting one. The practice's service quality has dramatically deteriorated since discontinuing its walk-in facility.

Quick response saved my baby's health

When my little girl suddenly became seriously ill, we contacted the after-hours medical service. Impressively, I was speaking with a physician in just 5 minutes. They requested to examine my daughter within half an hour of our call. The doctor we met was outstanding - incredibly skilled at interacting with our 3-month-old and providing clear, supportive guidance. Although this wasn't our usual medical practice, I cannot praise the entire team highly enough. I regret not catching the names of the wonderful staff who helped us during this stressful time.

Terrible medical care that left me frustrated

Subpar medical service that felt incredibly hurried. I visited to have my leg bandaged, and they processed me quickly, barely taking 5 minutes. Unfortunately, the dressing was improperly applied and had come loose by the time I arrived home. This experience was so disappointing that I will definitely not return to this surgical facility.

Exceptional healthcare and compassionate service every time

I've been registered with this medical practice for more than five years, and I'm consistently impressed by their exceptional service. The entire staff demonstrate remarkable professionalism and dedication, always striving to deliver top-quality patient support. Their commitment and compassion are truly outstanding. During the challenging covid 19 pandemic period, they maintained excellent healthcare provision through telephone consultations and arranged in-person appointments when medically necessary. The reception team deserve special mention for their warmth, courtesy, and proactive approach to helping patients.

Compassionate care through challenging times

I've been a patient at this medical practice since 2019. I'm incredibly impressed by their exceptional handling of my father's medical journey during his illness and final days, as well as their remarkable resilience throughout the COVID-19 pandemic. I've experienced absolutely no difficulties in communicating with or obtaining in-person consultations with physicians. The reception staff are consistently courteous and welcoming. I would wholeheartedly endorse this healthcare facility.

Exceptional care that truly makes a difference

Always come through for our family without a hitch. No complaints here, and we're truly grateful for this surgical procedure.