North House Surgery

Incredible healthcare that goes above and beyond expectations

Absolutely phenomenal medical professionals. They consistently demonstrate exceptional dedication to patient care. Despite not being a regular patient, I urgently needed assistance. I phoned late on a Friday afternoon and was impressively processed and consulted within just thirty minutes. Truly outstanding care - and the front desk staff were incredibly friendly and helpful!!!

Terrible service with rude and unhelpful staff

I'm not one to typically write reviews, but I'm fed up with the abysmal customer service from the reception staff. During one call, I was greeted with a curt "yes?" and an incredibly dismissive attitude when seeking assistance. On one occasion, I dropped off a sample, was instructed by the doctor to follow up the next day, and when I called after lunch, I was informed it would take 48 hours for results. Upon calling back the following day, I was suddenly told it would be a week-long wait (this was particularly distressing as I was severely dehydrated, and these results would determine whether I needed hospitalization). Another time, I rushed to drop off a sample after getting off work early, arriving at 5pm. To my surprise, I was met by someone in a school uniform at the desk. When I questioned the timing, they flatly stated they don't accept samples. Despite explaining my urgency, they reluctantly took it and promised 48-hour turnaround. Two days later, I discovered the sample hadn't even been tested, and as of now, months later, I'm still waiting for results. Earlier this year, I received an unexpected call without an appointment. The doctor asked about my needs, which confused me since I hadn't scheduled anything. They proceeded to read out my full personal details and inquired about a throat infection, which I denied. Apparently, I had inadvertently been connected to someone else's medical consultation - a potentially serious privacy breach. This morning, I called for a nurse and was met with an abrupt staff member who interrogated me about my purpose. After confirming I'd completed necessary preparations, she demanded my postcode. Due to poor reception, our communication became frustratingly fragmented. She hung up on me mid-conversation, seemingly impatient and unhelpful. These experiences have made me genuinely anxious about contacting the clinic. I can only imagine how challenging this would be for someone with severe anxiety, who might be deterred from seeking essential medical help due to such unprofessional and unkind treatment.

Disappointing decline in medical practice quality

The medical practice's service quality has plummeted dramatically, which is deeply disappointing considering their exceptional performance during the pandemic and lockdown periods. Their previous reliability now seems like a distant memory. During a recent doctor's appointment, I encountered a healthcare professional who was unable to address my physical issue and provided no explanation. To make matters worse, the receptionist was left to interrogate me about my medical concerns in the crowded waiting room, creating an incredibly uncomfortable situation. The fact that the receptionist appeared more knowledgeable than the doctor speaks volumes. As a final blow, I discovered the doctor had incorrectly printed my prescription, further undermining their competence. This incident occurred just days ago, but today's experience has been equally frustrating. I've been anticipating a phone consultation for weeks regarding a routine medication adjustment - a call that should have been straightforward. Instead, someone mistakenly scheduled a face-to-face appointment, despite my clear request for a phone consultation when I originally booked. After speaking with the receptionist, I've now been forced to cancel my afternoon plans, waiting uncertainly for a potential callback. To reiterate my initial point, this practice demonstrated remarkable professionalism throughout the pandemic, maintaining impeccable service during an incredibly challenging time. It's bewildering and disheartening to witness such a dramatic decline in their standard of care now.

Compassionate doctors and quick appointments save lives

I consider this to be a top-notch medical practice. From what I've observed, securing an appointment is consistently straightforward, and the physicians demonstrate both professionalism and compassion. After recently being diagnosed with a significant health issue, I have received exceptional treatment and support from the entire staff.

Exceptional doctor with compassion and expert care

I extend my heartfelt gratitude. 😊 I feel compelled to express my sincere appreciation for Dr. Thomas, who recently provided me with exceptional medical care. Her approach was not only comprehensive and meticulous in addressing my health concerns but also incredibly empathetic and kind throughout our interaction. Dr. Thomas exemplifies true medical professionalism, and the North House surgery is fortunate to have such a remarkable physician on their team. I want to emphasize again how much her extraordinary level of care means to a patient who is unwell - she truly goes far beyond mere professional obligation, offering genuine compassion that makes a significant difference in the healing process.

Quick and efficient medical care saves the day

Thoroughly delighted by the swift and competent service - I was able to consult with a physician and receive a specialist referral in just 24 hours.

Accessible parking with tricky entrance navigation

Quite supportive staff and convenient parking area, though the entrance can be tricky to navigate. There are designated spots for disabled visitors, but accessing the main entrance requires maneuvering up a lengthy incline.

Frustrating experience with unhelpful medical staff

The medical personnel might be compassionate, but this healthcare facility seems to have forgotten its fundamental purpose: serving patients, not expecting patients to serve them. I completely concur with the previous observation regarding the reception area's problematic approach.

Exceptional service from a caring professional

My session with Carol was absolutely wonderful, her warmth and approachability were exceptional, and I cannot speak highly enough of her service.

Exceptional healthcare and friendly staff at this practice

Without a doubt, this medical practice stands out as the top primary care facility I've ever been registered with. Every doctor and nurse I've encountered has provided swift and empathetic treatment, and the administrative team consistently goes above and beyond to accommodate my scheduling needs, offering same-day or next-day consultations whenever they can.

Compassionate care that truly makes a difference

Exceptional service and prompt attention during critical medical situations. The front desk staff are friendly, and the doctors are attentive and genuinely engaged in understanding patient concerns.

Great service with helpful staff and quick response

I find this to be an excellent medical practice with incredibly supportive personnel. Whenever you have concerns, they consistently ensure a healthcare professional reaches out to provide guidance, issue a prescription, or recommend an in-person consultation, depending on the situation. The sole minor drawback is the occasional extended waiting period for blood tests. For instance, a physician might specify a test is needed within 5 days, yet no appointments are available for a fortnight. Perhaps in such scenarios, they could offer a referral to Harrogate hospital's blood testing facility? Nonetheless, my overall assessment is of a responsive and compassionate healthcare provider.

Mixed experience with stellar doctors and terrible staff

The medical professionals are excellent, but the reception area is a complete letdown. The front desk staff, particularly those handling phone calls, are incredibly discourteous and disrespectful. Previously, the reception team was known for their politeness and warmth. Now, they've become abrasive, offensive, and thoroughly unprofessional. It's truly disappointing because the doctors themselves are top-notch.

Frustrating delay leaves patient waiting for medical care

Snowstorm forced my medical consultation to be postponed, leaving me with an excessively long 12-day delay before I can meet with the physician. The clinic's handling of this situation demonstrates extremely subpar customer care.

Quick and easy scheduling every time

Scheduling is always a breeze. Can typically secure a slot in just a short time.

Heartless staff mistreat vulnerable elderly patient

Witnessed an elderly gentleman, 83 years old and battling dementia, arrive to schedule an appointment, only to be informed he had missed his previous slot by an hour. The staff rescheduled him for a date two weeks in the future, leaving one to wonder who is truly squandering NHS resources.

Disappointing service from once friendly team

The personnel were once accommodating and eager to assist. Regrettably, that's no longer the case, possibly due to a high-pressure workplace. I'm hopeful they'll return to their previous standard of service.

Efficient and helpful medical form processing service

Handled my medical paperwork exceptionally well.

Frustrating wait times ruin potential customer experience

Extremely sluggish customer service with booking times that stretch out to nearly two weeks before you can get an actual appointment scheduled.