North House Surgery
Average! (47 reviews)
Average! (47 reviews)
Patient feedback reflects a mixed experience with significant variation in satisfaction. Appointment availability emerges as a persistent challenge, with many patients reporting difficulty securing slots, particularly at times suited to working schedules. Waiting times for appointments and in-person visits are frequently cited as problematic. Reception communication experiences are notably inconsistent, ranging from courteous and professional interactions to instances of curt, dismissive behaviour that left patients feeling unsupported. Some patients encountered conflicting information or lack of acknowledgment when raising concerns.
The clinical and care experience receives more consistently positive feedback, with many patients praising professional staff, supportive approaches, and compassionate care. Several patients highlighted efficient booking when they did secure appointments, and appreciated continuity with familiar healthcare professionals. The practice facility is generally well-maintained, though one patient noted maintenance concerns in the waiting area. Additional services including counselling and physiotherapy are valued.
Operational challenges appear to constrain service delivery, with patients noting the practice struggles to manage demand relative to its patient population. Issues with telephone access, system responsiveness, and coordination between reception and clinical staff contribute to access barriers. Despite these systemic pressures, many patients express confidence in the care provided once they reach clinical staff, suggesting the practice's core clinical service remains valued even as appointment access and reception experience present ongoing concerns.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Patient feedback reflects a mixed experience with significant variation in satisfaction. Appointment availability emerges as a persistent challenge, with many patients reporting difficulty securing slots, particularly at times suited to working schedules. Waiting times for appointments and in-person visits are frequently cited as problematic. Reception communication experiences are notably inconsistent, ranging from courteous and professional interactions to instances of curt, dismissive behaviour that left patients feeling unsupported. Some patients encountered conflicting information or lack of acknowledgment when raising concerns.
The clinical and care experience receives more consistently positive feedback, with many patients praising professional staff, supportive approaches, and compassionate care. Several patients highlighted efficient booking when they did secure appointments, and appreciated continuity with familiar healthcare professionals. The practice facility is generally well-maintained, though one patient noted maintenance concerns in the waiting area. Additional services including counselling and physiotherapy are valued.
Operational challenges appear to constrain service delivery, with patients noting the practice struggles to manage demand relative to its patient population. Issues with telephone access, system responsiveness, and coordination between reception and clinical staff contribute to access barriers. Despite these systemic pressures, many patients express confidence in the care provided once they reach clinical staff, suggesting the practice's core clinical service remains valued even as appointment access and reception experience present ongoing concerns.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Amy N.
7 years ago
Excellent!
Quick appointment booking at local health centre
Managed to secure an appointment in just a couple of days, which was excellent. The team at the health centre were fantastic and I would certainly return to see medical professionals there again.
Joe M.
8 years ago
Excellent!
Helpful staff made online setup easy
The reception team were excellent and provided great assistance with setting up online NHS services. The clinical staff I encountered were professional, supportive and pleasant to interact with.
Duncan B.
8 years ago
Bad!
Rude receptionists and filthy waiting areas
The staff at this practice could benefit from improving their interpersonal approach. The reception team came across as unwelcoming and dismissive during my visits. The waiting area appeared poorly maintained with an unpleasant odour present. Securing an appointment at a time that suits you proves extremely challenging. Given the large population this practice covers, it seems they struggle to adequately manage their patient numbers.
David L.
8 years ago
Bad!
Rude staff and impossible to book appointments
I would advise caution before choosing this practice, as I found the service to be disappointing. The staff interactions were not pleasant, and obtaining an appointment proved to be quite difficult.
Linda D.
8 years ago
Excellent!
Staff genuinely helpful when supporting elderly patients
My elderly relative lives independently and I provide support from overseas as much as possible. I have consistently found the practice team and clinicians to be exceptionally supportive and the overall service to be of the highest standard. It is reassuring to know there is such reliable assistance available, regardless of how minor any concern might be. I cannot speak highly enough of them and am deeply appreciative of their outstanding level of care.
James J.
9 years ago
Poor!
Struggling to get through on the phone
The telephone service experiences high demand during morning hours, making it difficult to get through. Appointment availability appears limited.
Carley G.
9 years ago
Poor!
Long waits and no appointment availability
The service tends to be sluggish. There are consistently significant delays, often exceeding half an hour. Availability for appointments appears to be quite limited. Overall, the experience has been disappointing.