North Park Health Centre

Long waits and phones left ringing unanswered

Unable to get through by phone and struggled to secure an appointment as staff appeared unavailable. Experienced a lengthy wait of over 30 minutes on a recent call. Found it frustrating to observe the phone going unanswered while visiting reception, with staff seeming preoccupied with conversations rather than attending to incoming calls.

Impossible to book appointments with the doctor

After being a patient for 80 years, I have made the difficult decision to register with another practice. The service has deteriorated significantly since the recent change of ownership, which is disappointing. While the specialist nursing staff remain competent, obtaining an appointment with a doctor has become extremely challenging. There is one clinician who stands out positively and appears underutilised within what feels like an increasingly inadequate service. Although appointments may be suggested for two weeks ahead, the inability to book in advance means the actual wait can extend to four weeks or longer without securing a slot. Additionally, test results are processed slowly, with considerable delays before clinical review, and patients must make repeated calls to obtain their findings. The practice is no longer delivering the standard of care it previously provided.

Callback promises repeatedly broken and ignored

I have experienced significant difficulties with this GP practice regarding appointment scheduling and callback services. On multiple occasions, I have not received promised telephone callbacks, which has been particularly concerning during what I perceived as urgent situations. I attempted to arrange an appointment before the Christmas period due to health concerns affecting both my mental and physical wellbeing, but these issues remain unresolved. I feel my care has been inadequate and plan to lodge a formal complaint. During one recent attempt to contact the practice, I called near closing time and was told a callback would be provided, yet this did not materialise. I also experienced a lengthy wait of over twenty minutes for a promised callback that should have been completed within an hour of my initial contact that morning. Overall, I am very dissatisfied with the service provided by this practice.

Phone queue left me feeling unheard

Terrible terrible terrible, I have never had an experience like this since the primary care service took over. I do not recommend this practice. Anyone considering coming here should think twice. To those working there, I would say you receive the treatment you give to others and there is a lack of respect. Terrible terrible terrible. I face problems every month and this makes my wellbeing worse. I feel the service is not meeting expectations and communication could be improved when concerns are raised.

Impossible to book appointments, uncaring reception staff

It is difficult to know where to begin with this practice. Obtaining an appointment presents considerable challenges, and telephone calls appear to go unanswered. The reception team's demeanour and helpfulness seem inconsistent with what patients would expect from a healthcare setting. Update 08/11/2025 The situation appears to have deteriorated further. There are concerns about the standard of care provided by certain reception staff members, whose approach to patient interactions is felt to be inadequate. There have been instances where the practice's approach to patient care has raised serious concerns, and it is felt that significant changes would be beneficial. The reception team's contribution to the overall patient experience is considered to be a substantial issue that requires addressing.

Couldn't get an appointment for days

I have been attempting to secure an appointment for the second consecutive day without success. The practice appears unable to meet its current demands effectively. There seems to be insufficient staffing capacity relative to the patient population, yet the practice continues to accept additional patients. This situation is deeply frustrating.

Records weren't kept up to date here

I don't usually leave reviews, but I feel people should be aware of my concerns about this practice. I was worried that without intervention, my relative's health could have been seriously compromised due to what I perceived as inadequate care. I felt that her medical records were not properly maintained or accessible during appointments, which meant important information was not available to the clinician. When urgent medication was needed, I was frustrated by the response of being asked to call back the following day rather than being offered timely appointments. I found the practice's handling of my concerns disappointing, as I felt my complaints were not taken seriously or given proper consideration. It seemed that the approach was to hope the issue would be forgotten rather than to address the underlying problems. Based on my experience, I would recommend that anyone with significant health concerns, whether for themselves or their family members, should consider seeking care elsewhere as soon as possible.

Receptionists make urgent appointments feel like a hassle

I find it genuinely shocking how this practice is managed. "Luck of the draw" should not be the phrase used when older patients are attempting to secure urgent appointment slots. The receptionists tend to speak in an aggrieved manner, raising their voices. My elderly relative dreads making calls to book appointments because he "doesn't want the bother" of interacting with the reception staff. These concerns are being raised on behalf of my older family member. I would not consider registering with this surgery under any circumstances. The experience has been quite poor.

Difficult to book appointments without pre-booking

Disappointing experience at this practice. New patients are told there will be no difficulty obtaining appointments. However, when attempting to book, you must call in the morning and cannot arrange visits in advance. A clinician requested a follow-up in two weeks but advance booking was not possible. The reception staff came across as unwelcoming and unfriendly. I would advise against registering here as the appointment system appears problematic and the overall patient experience falls short of expectations.

Phone queue made me want to scream

If you are not unwell and contact this practice, you will either become unwell or feel frustrated.

Anxious about calling reception staff here

The previous reviewer captured my thoughts well. The atmosphere here feels unwelcoming and detached. I find myself anxious whenever I need to contact them. I have been a patient at this practice for a considerable time and have experienced the service to be disappointing and falling short of expectations. The team members come across as dismissive and have caused repeated issues with prescription renewals. They lack compassion, and when you speak with reception about your health concerns, they adopt a condescending tone and present themselves as having expertise beyond their role. It would be helpful if they remembered that their responsibility is to coordinate appointments, not to offer clinical judgement or medical guidance. In my view, this practice does not meet the standard required and falls short of what patients deserve. I completely agree with these observations.

Reception staff talked down to me about my health

I have been a patient at this surgery for a considerable time and have experienced significant disappointment with the standard of care provided. The team members have often been unhelpful and have made repeated errors with prescription management. I have found interactions to lack compassion, particularly when discussing health concerns with reception staff, who can seem dismissive and overly authoritative. It appears they sometimes overreach their role as appointment coordinators and offer commentary beyond their remit. In my view, the practice falls short of acceptable standards and would benefit from substantial improvements.

Impossible to book an appointment here

Attempted to book an appointment starting from early morning on two consecutive days without success, only to be informed that all slots were fully booked. For those with work commitments, securing an appointment at this practice appears extremely challenging. The surgery would benefit from directing patients to alternative services upfront rather than after repeated unsuccessful attempts. This has been a frustrating experience compared to other practices visited previously.

They actually ring you back when needed

I can honestly say I have been well cared for, and the practice even takes the initiative to contact me when needed. A member of the team resolved my issue promptly, which turned out to be a matter that originated elsewhere in the healthcare system.

Dismissed concerns and missed serious diagnoses repeatedly

I would give a lower rating if possible. I have experienced ongoing difficulties with this practice. I question the value of attending appointments, as the clinical staff appear to prioritise dismissing concerns rather than thoroughly investigating the underlying issues. This is not an isolated incident—my children have previously been assessed and given a diagnosis of a common viral infection, which made me feel my concerns were not taken seriously. Most recently, I attended with two young children. The appointment was very brief, lasting only a couple of minutes for both children, after which I was told they had a common viral infection. However, within a day, both children were seen by another healthcare professional who identified different diagnoses. I found this discrepancy deeply concerning, particularly given how young my children are. In another separate occasion, a similar pattern occurred where my child received a different diagnosis upon reassessment. I believe this practice requires significant improvement in its diagnostic approach and clinical assessment standards.

Couldn't get urgent appointment after abnormal results

Disappointing experience with the service. I had some routine blood tests done recently, and when some results came back showing unusual findings, I was advised by the surgery to book a follow-up appointment. However, I was told to try calling back the next day instead. This has left me feeling quite anxious while waiting to discuss the findings.

Call back system let me down badly

I attempted to contact the practice by phone and was given the option to request a callback. When the practice called back, an automated message indicated it was from the medical centre, but then stated the number was unavailable and the call disconnected. I found this experience disappointing and felt it reflected poorly on the service provided.

Frustrating phone queues and booking system issues

I waited on hold for twenty minutes starting from eight in the morning. The receptionist seemed dismissive and unhelpful in her manner. Requesting a face-to-face appointment resulted in being offered a telephone consultation instead. Additionally, the online booking system appeared to be non-functional.

Form handling caused serious privacy concerns and distress

Following nearly three weeks of pursuing completion of an administrative form that was assured to be ready by a specific point during my appointment, I was informed that a member of the management team had decided to forward it to another facility without my consent. As someone managing a serious health condition, I felt this action breached my confidentiality. My distress at this situation led to an emotional response, after which I was asked to leave the premises. I spent time in the car park attempting to regain my composure. A staff member from reception noticed me in visible distress but did not offer any assistance. The clinical staff I encountered during my visits provided excellent care. However, I found certain administrative personnel to be dismissive and overly focused on their own authority. I believe this practice would benefit from external oversight to ensure proper standards are maintained and that patients receive appropriate support during vulnerable moments.

Long phone wait with no appointments available

There appears to be an issue when you spend a considerable amount of time waiting on hold, only to be told that no appointments are currently available when your call is finally answered, despite calling early in the morning.