North Park Health Centre

Impossible to book an appointment here

It is extremely difficult to obtain an appointment at this practice. After being a patient for many years, I feel it is time to consider alternatives elsewhere. I find this situation very disappointing.

Long phone wait and poor call handling

The service quality has been disappointing and appears to be declining. I experienced a lengthy phone call that lasted an extended period before the line was disconnected.

Better booking system and attentive appointments

After a recent visit to this practice, I can confirm that it has undergone significant positive changes. The appointment system has been improved and the consultation time with the clinician is more generous, allowing adequate opportunity to discuss health concerns. The reception team has also shown considerable improvement. I would suggest recommending this practice, provided these standards are maintained going forward.

Nurse made me feel supported and heard

Had an appointment with a locum healthcare professional today for a routine health check. They reviewed my recent test results, offered helpful guidance, and provided reassurance about my current self-management approach. Their manner was particularly refreshing and positive.

Helpful staff made urgent registration straightforward

This practice deserves top marks from me. They assisted with registering a family member who required palliative care and needed a GP in order to be discharged from hospital, as the individual was residing outside the local area. The management and team demonstrated genuine understanding and compassion towards our situation and completed the registration process immediately without any complications. I am extremely grateful for their support.

Staff checked in on me after my visit

The staff at this health centre were wonderful. When I attended for a blood test, I received excellent support throughout the appointment, with a member of the management team checking on my wellbeing and ensuring I had what I needed. When I returned a few days later, the same person remembered me and asked how I was getting on. The reception team were equally helpful and friendly, assisting me with everything I required. I would definitely recommend this health centre to others. The entire team demonstrated genuine kindness and professionalism.

Manager went the extra mile for us

I contacted the practice recently on behalf of my elderly relative and had the opportunity to speak with a member of the management team who was exceptionally pleasant and helpful. They made a genuine effort to assist us with our enquiry, which was a refreshing experience.

Felt rushed and not properly listened to

The practice was not a pleasant experience to attend.

Reception staff didn't answer the phone

The reception experience was extremely disappointing. The staff came across as unwelcoming. Phone calls go unanswered, and I waited on hold for an extended period without getting through. It's frustrating that these service issues don't seem to be addressed or acted upon.

Phone staff could be more helpful and polite

The telephone staff can be quite abrupt and unhelpful, often seeming to treat callers as though they are an inconvenience rather than patients seeking assistance.

Friendly staff made the rescue pack easy

I called this morning to request an appointment with a clinician at the practice. I found the doctor to be really good and hope they continue working here. A member of the reception staff processed my prescription request for me last week, and everything went smoothly. The team were really friendly throughout.

Prescription delays made worse by poor access

This practice does not meet my expectations. I have been without my regular medication for several days now. The process of obtaining a prescription has been frustrating and difficult. I was unable to secure an appointment at a time that would work with my work schedule. The practice does not seem to accommodate those in full-time employment well. I feel the lower regulatory rating reflects the issues I have experienced.

Staff couldn't follow straightforward written instructions

I'm not surprised the CQC raised concerns about how this surgery operates. The staff seem to struggle with basic tasks. A family member required documentation for employment purposes abroad and provided clear written instructions about what was needed and how to receive it. After waiting nearly a month without contact, she followed up by phone only to discover the request had been sent to a different facility in another location where she had never attended. The documentation then needed to be forwarded to a head office elsewhere, meaning she now has to wait for it to be returned to her from that location rather than collecting it directly. She also needs her own copy for personal records and visa purposes. It appears the team at this surgery has difficulty adhering to straightforward written requests. Additionally, obtaining an appointment here seems nearly impossible. The experience has been deeply frustrating. I would rate this lower if the system allowed it.

Phone queue makes booking nearly impossible

This practice has significant issues with appointment availability. It is extremely difficult to secure a pre-booked appointment, and while patients are advised to call on the day, getting through is nearly impossible. Even when contact is made, appointments are frequently unavailable, regardless of the patient's circumstances. The online booking system is also unreliable and often non-functional. Overall, the appointment system is deeply frustrating and needs substantial improvement.

Friendly staff despite difficult appointment availability

The entire team proved to be pleasant, supportive and welcoming. As with most medical practices today, securing an appointment can be quite challenging.

Couldn't get through on the phone line

I attempted to reach the practice multiple times this morning but was unable to get through on the phone line. I eventually attended the walk-in centre where I received treatment for my respiratory condition. As someone with a known chronic respiratory condition, I found it frustrating not to be able to speak with someone at the surgery beforehand. The experience was disappointing overall. I would note that I only gave one star because the system required a rating in order to leave feedback.

Appointment cancellation led to hospital admission

I have a respiratory condition and ended up requiring hospital admission because I felt the primary care service was not adequately addressing my needs. An appointment with a healthcare professional was cancelled in mid-December, and I was hospitalised shortly afterwards. I agree with the concerns raised in other reviews, as I believe multiple accounts suggest a genuine pattern of issues. I was not impressed by the management response, which I felt appeared to be more focused on damage control than genuinely addressing the problems raised.

Reception staff made booking nearly impossible

I found the appointment booking system at this practice to be frustrating and difficult to access. The reception staff seemed unwilling to help, and I was unable to secure an appointment despite trying to contact the surgery. The process of calling at 8am only to be told no appointments were available felt dismissive. I have concerns about how the practice is being managed and would hope to see improvements in how patients are treated when trying to book appointments and receive care.

Reception staff were dismissive and unhelpful

This has been the poorest experience I have had with a medical practice. The reception team came across as unhelpful and dismissive when I attempted to ask them questions about my visit.

Impossible to book an appointment here

Based on appointment availability alone! There is no possibility of seeing a doctor! .. an extremely difficult situation. I would advise against attempting it.