North Park Health Centre

Impossible to book appointments, receptionists don't care

Does not deserve 1 star. Absolute joke of a practice. I have been trying for 4 weeks to secure a postpartum appointment which I am entitled to. Ringing at 8am every morning, sometimes repeatedly, and when they finally answer there are no appointments available. I am told to try again the next day or to attend as a walk-in if the situation is urgent. I saw a comment from management stating appointments can be booked online, but this is not accurate as the system shows service unavailable. They also claim you can book up to 4 weeks in advance, so I rang to do this. The receptionist told me she could only book me in 4 weeks for the pain I am experiencing now, which is completely unacceptable. I have just given birth and require a proper examination by a healthcare professional. A walk-in appointment would not be suitable as I would likely be redirected back to my GP. You would need a letter from God to get an appointment at this practice. The whole place needs closing down. Signs should be posted telling people not to queue at 8am. The booking system needs to be done over the phone, but you cannot get through. I had an e-consultation over 2 weeks ago and have still heard nothing. When I rang to follow up, I was told they are backlogged, yet every time I visit the practice it appears completely empty. I also rang over 2 weeks ago to book my newborn's 8-week vaccinations. When I attended 4 days ago, the receptionist had not even scheduled the vaccinations. There was not even a healthcare professional on site to administer them. I was only booked in for a check-up which I did not request. My child now has to wait until later in the week due to their error. This is not only risking my health but my newborn's health as well. They are a complete joke and I am sick of this place. The reception staff do not care about anyone's health whatsoever. Every woman who has given birth is entitled to a postpartum check-up, which I have not received and cannot even obtain. The practice needs to hire people who genuinely care about patient health. They treated a family member similarly, refusing to provide an appointment and repeatedly offering antibiotics for a chest infection. That family member passed away two weeks later when it was discovered to be something far more serious. This is the biggest joke. I am leaving this practice and they need to be reported for neglecting their patients.

Impossible to book an appointment here

Extremely dissatisfied with this practice. Finding an appointment is incredibly difficult. I made multiple attempts to reach the surgery from early morning, and when I finally connected with reception, I was told there were no available slots and directed to use the walk-in service instead. This has been my experience on numerous occasions when trying to book. I have decided to leave this practice and seek care elsewhere.

Couldn't get through on the phone

This practice did not meet my expectations.

Couldn't get through on the phone

Absolutely terrible experience!

Impossible to reach by phone for appointments

I have found this practice to be quite frustrating. Attempting to reach them by phone at early morning hours has been consistently unsuccessful, requiring numerous attempts before anyone answers. When contact is finally made, I am frequently informed that no appointments are available, and this appears to be a recurring issue throughout the week. Additionally, daytime calls also go unanswered for extended periods, which makes it difficult to access care. The accessibility and responsiveness of this practice has been disappointing, and I would suggest considering alternative healthcare providers if possible.

Phone lines constantly engaged and no appointments available

Attempting to book an appointment by phone at this practice proves to be a frustrating experience. The reception lines appear to be consistently busy, and it would be beneficial if additional phone lines were available to improve patient access. After spending considerable time trying to get through, only to encounter continuous engaged tones, I eventually managed to connect with reception, only to learn that no appointments were available. In comparison, contacting NHS 111 proved to be a more straightforward process, with staff demonstrating greater courtesy and attentiveness throughout the interaction.

Phone lines constantly disconnect during booking attempts

The practice has been rejecting my calls from early morning, and when they do answer around twenty minutes later, they inform me that no appointments are available. This situation has been ongoing for several months, with no success in securing an appointment despite calling at the same time each day. I experience frequent disconnections during calls that last only a couple of minutes, requiring me to redial when the line becomes busy again.

Impossible to book appointments in advance

It is not possible to book appointments ahead of time, which means you must call at eight in the morning each day only to be informed that no slots are available and instructed to try again the following morning. This system feels ineffective and frustrating. The chances of securing an appointment seem extremely unlikely, and the overall experience suggests the practice may not be meeting expected standards of service delivery.

Impossible to get through on the phone

This practice appears to be among the most difficult to reach in the area. Multiple attempts to contact the surgery in the morning resulted only in being told that appointments were fully booked and to try calling back the following day. The experience felt frustrating and unhelpful. The reception staff interactions were perceived as lacking in courtesy and willingness to assist.

Couldn't get through on the phone at all

This practice has not met my expectations. I would rate my experience very poorly if possible. I am considering switching to a different GP surgery.

Receptionist was dismissive and unhelpful

The reception staff demonstrated unprofessional conduct, and the overall experience felt like a waste of time. This establishment requires significant improvement.

Staff displayed poor hygiene and lack of compassion

I had a very negative experience at this surgery. I felt the staff displayed unprofessional behaviour and a lack of care towards patients. I observed conduct that I considered inappropriate for a healthcare setting, particularly concerning given the need to maintain hygiene standards and protect vulnerable individuals. I found the atmosphere dismissive and felt that patients with mental health concerns were not treated with the compassion and understanding they deserved. I believe the service fell significantly short of the standard expected from an NHS facility. I was particularly disappointed by the reception staff during my visit, and I feel their conduct was unacceptable. I would welcome contact from management to discuss these concerns further.

Long wait times and unhelpful staff experience

This practice is not meeting my expectations, and I have decided to make a change. I am dissatisfied with the service provided by all members of the team. I do not wish to continue attending this surgery.

Phone lines constantly busy and frustrating

Called at 8am to request an appointment but the line was disconnected after 7 minutes of waiting, with the phone remaining busy thereafter.

Phone queue left me feeling dismissed

I haven't required medical attention in two years and I'm taken aback by the poor standard of this practice. It's incredibly frustrating to spend time on hold only to receive a dismissive response delivered without compassion. It's difficult to call repeatedly during working hours. This must surely rank among the worst in the area.

Couldn't get through on the phone

The practice fell short of expectations, with staff appearing disengaged. There were concerns about the approach taken regarding vaccination programmes.

Long wait to see a doctor

Unable to secure an appointment with a doctor for the next six days, which feels like quite a disorganised situation.

Impossible to get through on the phone

This practice has been very frustrating to deal with. Attempting to book a phone appointment by calling from early morning resulted in numerous attempts before being informed that all available slots for that day were already taken. The website suggested contacting an alternative service or requesting an urgent appointment, which did not seem like a practical solution. Overall, the experience was disappointing.

Impossible to get an appointment here

This practice has been extremely disappointing. It is incredibly difficult to obtain an appointment with a clinician here. Whether the issue stems from individual staff members, management, or organisational leadership is unclear, but significant changes are urgently needed throughout the practice. Without substantial improvements, there is a genuine concern that patients may suffer serious health consequences as a result of these systemic problems.

Reception couldn't pass messages between staff

I found the experience at this practice to be very disappointing. There were issues with administrative documentation that didn't appear to be handled correctly, and I felt passed between different departments without clear coordination. I received messages about collecting items from the pharmacy that hadn't been properly processed beforehand. The reception staff seemed disengaged and there appeared to be poor communication between team members. During consultations, I felt the clinicians were rushing through appointments rather than taking time to address my concerns properly. I was concerned to learn that the practice has experienced similar staffing issues in the past, and it seemed these underlying problems hadn't been resolved.