North Park Health Centre
Bad! (86 reviews)
Bad! (86 reviews)
Feedback reveals a practice facing significant challenges with appointment access and reception experience, though some patients report positive clinical interactions. The most consistent concern across reviews is severe difficulty obtaining appointments, with patients describing extremely limited availability, busy phone lines that go unanswered, and lengthy waiting times both to reach the practice and for consultations. Many report calling repeatedly from early morning without success, and some describe the booking system as ineffective or non-functional. Reception experience is mixed but leans negative, with multiple accounts of staff appearing dismissive, unwelcoming, or unhelpful, though some patients praise courteous and supportive reception interactions. Communication issues are frequently mentioned, including misleading information about appointment availability and poor coordination between departments. A smaller number of reviews highlight positive experiences with clinical staff who are described as caring, supportive, and professional, and some patients report responsive management and continuity of care. However, the overall tone is predominantly negative, with concerns about disorganised systems, staff appearing disengaged, and inadequate care standards. Several patients have decided to seek care elsewhere due to these access and service issues.
The practice appears to have experienced some recent improvements according to a few reviews, with mentions of better appointment systems and more generous consultation times, though these positive changes are not universally reflected across all feedback. Concerns about the practice's ability to meet current patient demand effectively are raised repeatedly, with suggestions of insufficient staffing capacity relative to the patient population. The disparity between positive and negative experiences suggests inconsistency in service delivery across different interactions and staff members.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Feedback reveals a practice facing significant challenges with appointment access and reception experience, though some patients report positive clinical interactions. The most consistent concern across reviews is severe difficulty obtaining appointments, with patients describing extremely limited availability, busy phone lines that go unanswered, and lengthy waiting times both to reach the practice and for consultations. Many report calling repeatedly from early morning without success, and some describe the booking system as ineffective or non-functional. Reception experience is mixed but leans negative, with multiple accounts of staff appearing dismissive, unwelcoming, or unhelpful, though some patients praise courteous and supportive reception interactions. Communication issues are frequently mentioned, including misleading information about appointment availability and poor coordination between departments. A smaller number of reviews highlight positive experiences with clinical staff who are described as caring, supportive, and professional, and some patients report responsive management and continuity of care. However, the overall tone is predominantly negative, with concerns about disorganised systems, staff appearing disengaged, and inadequate care standards. Several patients have decided to seek care elsewhere due to these access and service issues.
The practice appears to have experienced some recent improvements according to a few reviews, with mentions of better appointment systems and more generous consultation times, though these positive changes are not universally reflected across all feedback. Concerns about the practice's ability to meet current patient demand effectively are raised repeatedly, with suggestions of insufficient staffing capacity relative to the patient population. The disparity between positive and negative experiences suggests inconsistency in service delivery across different interactions and staff members.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Howdens W.
8 years ago
Bad!
Staff were unhelpful and dismissive throughout
The staff members were unhelpful and displayed poor attitudes throughout my visit. I found the level of support provided to be inadequate and would not recommend this practice based on my experience.
Lucreziia100 L.
9 years ago
Great!
Reception staff made booking straightforward and quick
The reception team demonstrates courtesy and helpfulness. It is often possible to secure an appointment on the same day when calling at opening time, or alternatively within a short timeframe.
Lesley A.
9 years ago
Bad!
Hard to get appointments and long waits here
This practice is extremely disappointing and I would not recommend it to anyone. Obtaining an appointment is nearly impossible, and on the rare occasions when one becomes available, you can expect to wait significantly beyond your scheduled time before being seen. You will be repeatedly assured that you are next, yet you will observe numerous other patients being called in ahead of you. It would be far more helpful if the practice simply acknowledged the delays upfront rather than providing misleading information. When reception staff are not forthright with patients, it raises serious concerns about the overall trustworthiness and professionalism of the entire service.
Kevin M.
9 years ago
Bad!
Couldn't get through on the phone
I found this practice to be quite disappointing.
Daley S.
9 years ago
Poor!
Reception staff unhelpful and appointments run late
Poor reception experience and unhelpful clinical staff Attended an appointment where the wait time was considerably longer than expected, as the clinician appeared to be taking an extended amount of time with their schedule.
Peter A.
9 years ago
Bad!
Long wait times for urgent appointments
I have to give one star, not worth it at all. When you ring up early in the week, you're told there are no available appointments until the following week. To my mind, that's not satisfactory, as when you need medical attention you need it promptly, not a week later.