Patient Experience Summary

Patient feedback reflects a predominantly positive experience with the practice's clinical services, particularly regarding physician care, communication, and procedural clarity. Patients consistently report feeling heard and supported during consultations, with doctors taking time to explain procedures thoroughly and address concerns with compassion. Reception and booking experiences are frequently praised for responsiveness and courtesy, with many patients noting quick appointment access and welcoming staff interactions. Continuity of care is evident in feedback from long-standing patients who describe sustained improvements in service quality over time.

However, a distinct pattern of concerns emerges around reception staff conduct in several reviews. Some patients report discourteous interactions at the front desk, describing staff as dismissive, disrespectful, or unhelpful when managing appointments or patient inquiries. These negative experiences contrast sharply with the clinical team's professionalism, creating inconsistency in the overall service experience. Additionally, isolated issues with appointment scheduling, follow-up responsiveness, and registration management have been noted, suggesting occasional gaps in administrative processes.

The practice demonstrates particular strength in anxiety relief and reassurance during medical procedures, with patients frequently highlighting the calming presence of clinical staff. Waiting times are generally minimal, and the practice environment is described as organised and efficient. To strengthen overall patient confidence, addressing reception area interactions and ensuring consistent follow-up protocols would help align administrative service with the high standard of clinical care patients experience.

Appointment

81.20 %
Great

Reception

76.30 %
Great

Cleanliness

80.00 %
Great

Care

87.65 %
Excellent

Respect

79.85 %
Great

Seen on time

84.10 %
Great

Filter

A

Anonymouse 2 months ago

Rating

Bad!

  • Appointment

    Bad
  • Reception

    Bad
  • Cleanliness

    Bad
  • Care

    Bad
  • Respect

    Bad
  • Seen On Time

    Bad

Awful practice

Awful booking system and not helpful at all. Cannot get an appointment at all and they don’t give any helpful information and do not show any empathy so all in all would not recommend and waiting times are ridiculous

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SM

Sharon M. Google 10 months ago

Rating

Excellent!

Exceptional doctor with clear and precise communication

Dr. Sura provided an exceptional consultation, demonstrating utmost professionalism while articulating all details with remarkable clarity and precision.

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AA

Ahsanul A. Google 10 months ago

Rating

Excellent!

Fantastic customer support with a smile

Exceptional and welcoming assistance.

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KW

Kay W. Google 10 months ago

Rating

Excellent!

Compassionate care from start to finish

The front desk personnel greeted me warmly and with genuine hospitality. Both the physician and their medical aide were equally cordial and helped me feel comfortable throughout my visit. The doctor took great care to thoroughly explain the medical procedure, ensuring I comprehended each step, and repeatedly checked on my well-being during the treatment. In summary, it was an exceptionally positive encounter.

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HD

H D. Google 11 months ago

Rating

Great!

Unclear medical explanation left me confused

I was informed about the process and the reasons behind the recommended course of action.

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TG

The_limy_ G. Google 11 months ago

Rating

Excellent!

Quick service and friendly staff

Got served quickly, completed my entire visit in under a quarter-hour Staff handled me with genuine consideration and respect

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DS

Debbie S. Google 11 months ago

Rating

Excellent!

Compassionate care from a remarkable doctor

The physician was delightful - extremely comforting, knowledgeable, courteous, and empathetic. The knee injection procedure was straightforward and uncomplicated.

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GM

George M. Google 11 months ago

Rating

Excellent!

Compassionate doctor helps me understand my health

On 18/8/25, I consulted with Dr. Symon. She was incredibly thorough, paying close attention as I described my symptoms. She carefully reviewed my medical records electronically and then conducted a comprehensive physical examination. Dr. Symon informed me that my enlarged heart might be the underlying issue and recommended I schedule a blood test. Following the blood test, she requested that I book an in-person follow-up consultation. I am thoroughly impressed with the exceptional level of care and professional attention Dr. Symon provided during my visit. Sincerely, George Michaelides

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GD

Glory D. Google 11 months ago

Rating

Bad!

Shocking gp registration nightmare leaves patient frustrated

I reached out to North Street surgery to schedule a consultation, and unexpectedly, I was informed that my registration with them had been terminated. I have been living at the same address since 2007 and have not switched general practitioners. In fact, I had an appointment with this practice just two months prior! Now, I find myself unable to use the NHS App because it indicates I do not have a registered GP. The surgery's staff were unable to provide any clarity on the situation, simply instructing me to restart the registration process. This experience raises serious doubts about the reliability of their service and the management of patient information.

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MS

Meltem S. Google 11 months ago

Rating

Excellent!

Compassionate care from a stellar medical team

Medical staff were incredibly helpful and attentive. They expertly addressed my concerns and provided excellent care. Grateful for their support.

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AB

Alana B. Google one year ago

Rating

Excellent!

Compassionate care made our medical visit perfect

The front desk employees were incredibly courteous. The physician was exceptional in handling my daughter's anxiety, skillfully soothing her nerves and engaging with her in a kind, considerate manner. We're truly grateful for the compassionate care she received.

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MJ

Margaret J. Google one year ago

Rating

Excellent!

Excellent steroid injection with great pain relief

I recently consulted Dr. Sura and received a steroid injection. The treatment has been effective, and I'm grateful for the positive outcome. My appreciation goes to Dr. Sura for the helpful procedure.

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SS

Shamima S. Google one year ago

Rating

Excellent!

Painful but professional healing with de sura

Dr. Sura demonstrated exceptional compassion and empathy during a challenging experience, making an otherwise difficult situation more manageable. I would definitely seek his services again in the future.

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JL

John L. Google one year ago

Rating

Excellent!

Compassionate care that truly exceeded my expectations

Exceptional, caring assistance throughout the entire process.

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CK

Conan K. Google one year ago

Rating

Excellent!

Friendly and efficient customer support rocks

Exceptional customer support that truly exceeded my expectations.

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SR

Sandra R. Google one year ago

Rating

Excellent!

Exceptional doctor with compassionate and effective care

Dr. Sura provided an exceptional consultation. He was attentive to my concerns and the result was extremely positive. I strongly endorse his services.

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MC

Michelle C. Google one year ago

Rating

Excellent!

Great product meets all my expectations

Quite excellent

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ID

Iris D. Google one year ago

Rating

Excellent!

Caring doctor makes injection experience comfortable

Dr. Sura administered my cortisone injection today. A delightful physician who consistently takes the time to explain each step of the procedure. I was seen promptly and without delay.

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TM

Tanya M. Google one year ago

Rating

Excellent!

Efficient and painless injection experience with dr sura

Dr. Sura consistently demonstrates exceptional bedside manner, delivering injections with remarkable speed and minimal discomfort. The dedicated scheduling of specific injection days significantly streamlines the entire process, making the experience much more convenient.

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TH

The H. Google one year ago

Rating

Excellent!

Compassionate doctors who truly care about patients

The medical professionals here are truly exceptional. Living with Asthma, COPD, Emphysema, and bronchiectasis, I'm functioning with just 21% lung capacity. They've been incredibly dedicated to my care, guiding me through diagnosis and treatment with unwavering support. When I recently struggled with a persistent case of conjunctivitis, Dr. Elahi was incredibly patient, walking me through the precise cleaning technique and ointment application that ultimately resolved my issue. What truly impressed me was his proactive follow-up call - something I didn't even request - just to ensure my well-being. In today's fast-paced healthcare environment, such personalized attention is remarkably uncommon. These physicians and their entire team are outstanding.

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For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

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Trusted by GP practices across the UK
Practice Response Rate
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Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01708 629733
  • North Street Medical Care 274 North Street Romford Essex RM1 4QJ

North Street Medical Care

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Patient Experience Summary

Patient feedback reflects a predominantly positive experience with the practice's clinical services, particularly regarding physician care, communication, and procedural clarity. Patients consistently report feeling heard and supported during consultations, with doctors taking time to explain procedures thoroughly and address concerns with compassion. Reception and booking experiences are frequently praised for responsiveness and courtesy, with many patients noting quick appointment access and welcoming staff interactions. Continuity of care is evident in feedback from long-standing patients who describe sustained improvements in service quality over time.

However, a distinct pattern of concerns emerges around reception staff conduct in several reviews. Some patients report discourteous interactions at the front desk, describing staff as dismissive, disrespectful, or unhelpful when managing appointments or patient inquiries. These negative experiences contrast sharply with the clinical team's professionalism, creating inconsistency in the overall service experience. Additionally, isolated issues with appointment scheduling, follow-up responsiveness, and registration management have been noted, suggesting occasional gaps in administrative processes.

The practice demonstrates particular strength in anxiety relief and reassurance during medical procedures, with patients frequently highlighting the calming presence of clinical staff. Waiting times are generally minimal, and the practice environment is described as organised and efficient. To strengthen overall patient confidence, addressing reception area interactions and ensuring consistent follow-up protocols would help align administrative service with the high standard of clinical care patients experience.

Appointment

81.20 %
Great

Reception

76.30 %
Great

Cleanliness

80.00 %
Great

Care

87.65 %
Excellent

Respect

79.85 %
Great

Seen on time

84.10 %
Great
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